Protrade Tools & Fixings Reviews

Name: Protrade Tools & Fixings
Address: Protrade Ltd Unit 1, Sidney Robinson Business Park, Ascot Drive,, DERBY, Derbyshire
Rating: 4.84

4.8 Rating 188 Reviews

96 %

of reviewers recommend Protrade Tools & Fixings

Company Reviews

Metrics

4.8

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Protrade Tools & Fixings 5 star review on 1st September 2026

Anonymous

Protrade Tools & Fixings 5 star review on 17th October 2025

Dmitrij Gazim

Tudor Cristian Chelaru

Anonymous

Anonymous // 01/01/2019

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“Hight quality, fast delivery . Very good service.”

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Posted 1 year ago

“Ordering process simple. Choice of delivery times. I wanted to change the delivery from before midday yo before 10, and all was done in a helpful manner, no problem. Package arrived just after 9 next day. Brilliant service.”

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Posted 1 year ago

“Very quick in delivering the item will use again”

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Posted 1 year ago

“Steve at the Mansfield branch, is only too happy to talk through your purchase ideas with you, very knowledgeable and polite. Always go to them for my purchases without fail.”

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Posted 1 year ago

“I have been using protrade for years but find the manager Gordon on the trade counter very moody and unhelpful he goes out of his way to be unhelpful and untruthful ,on the other hand Adam is is brilliant very helpful always talkative ,he’s so bad I’ve asked when he’s not gheee so I don’t have to deal with him .this is a very honest review . It a 5 star for Adam a zero for gordon”

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Posted 1 year ago

Hi Shaun, firstly, a wholehearted thank you for your business over the years. Your custom and loyalty is greatly appreciated. The positive feedback is great news, but we're really sorry that your experience has not been replicated across the team. This certainly goes against the grain when considering other reviews, but please be assured that we are determined to ensure the customer service levels you receive going forward are consistently high across the entire team. Thank you again for your feedback.

Posted 1 year ago

“God service with quick delivery of item. First time using and would use again.”

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Posted 1 year ago

“Always buy my tools from Protrade, good knowledgeable staff always on hand to answer your questions when you visit”

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Posted 1 year ago

“Customer service excellent after discussing items over the phone with staff to check stock and giving information on how to order online as no payments taken over the phone. Website was easy to use and items were delivery speedily. Great company to speak to and order from.”

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Posted 1 year ago

“I've used Protrade in Derby for a few years now, sourcing bits, pieces and parts for tools. They've always managed get me the things I need. I want to shout out to Gordon and Adam at the Derby branch - those guys are always professional, friendly and really helpful.”

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Posted 1 year ago

“It’s always a pleasure dealing with Martin and Paul, very knowledgeable and always willing to help. Well stocked and short of nothing.”

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Posted 1 year ago

“Great service amazing deal well pleased, great value for money and an amazing choice of tools”

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Posted 1 year ago

“Professional and efficient staff, nothign too much touble, knowledgeable and informative about wide range of stocked products.”

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Posted 1 year ago

“Always a pleasure buying from DIPT Protrade as they have been apart of my Electrical career for 40 years now providing good quality tools and service at the right price with fantastic customer counter staff”

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Posted 1 year ago

“Excellent service fast and helpful response”

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Posted 1 year ago

“Spot on service 5 out of 5 stars Will definitely use it more in future”

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Posted 1 year ago

“Great service and delivery of goods was all great . Would use again for large & small purchases”

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Posted 1 year ago

“No problem at all. Prompt dispatch. Well packaged”

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Posted 1 year ago

“Always found the team helpful and very prompt delivery, just what I need !”

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Posted 1 year ago

“prompt delivery”

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Posted 1 year ago

“Excellent service, delivered swiftly to sute”

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Posted 1 year ago

Protrade Tools & Fixings is rated 4.8 based on 188 reviews