Present Company Reviews

4.97 Rating 863 Reviews
100 %
of reviewers recommend Present Company
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Read Present Company Reviews

About Present Company:

Although a successful business, we have remained small enough to ensure we are able to control all aspects of our buying – especially in respect of our long-standing commitment to fairly traded products from the developing world.

We make regular overseas visits to meet our suppliers, in countries including: Indonesia, India, Nepal and Thailand. We deal directly with suppliers; often family-run businesses operating out of their homes. Such employment helps to maintain small economic communities; allowing people to remain in their own villages, instead of having to migrate and seek work in cities - where prospects and living conditions are usually poor and family/ community support often non-existent.

We seek to establish long term relationships with our suppliers – some have been supplying us for in excess of 20 years. We buy at fair prices and pay all our suppliers to agreed terms. We pay our suppliers in the developing world a percentage cash payment ‘up front’; allowing them to source materials and take on additional craftspeople to fulfil our orders. In this way they are able to avoid loan sharks who seek to charge exorbitant interest rates on small, vulnerable businesses. We believe that business should be fair, ethical and beneficial for all.

Visit Website


01444 233078


33 Market Place Shopping Centre, Burgess Hill,

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I have not as yet received my order despite receiving a message yesterday that it would be delivered today between 8.41 am and 12.41 pm.
Helpful Report
We are very sorry that Royal Mail did not deliver yesterday as they promised. It looks like you received your order this morning.
A little bit slow.My parcel didn’t be dispatched after ordering one week
Helpful Report
We are very sorry that you believe that we did not despatch your order quickly. We received your order on the evening of Thursday 7 March. However, you had chosen our "Click & collect" option to pick up your order from our shop in Burgess Hill, West Sussex. As your address was very far away, we thought perhaps that you needed shipping. Unfortunately, you had also given us your email address incorrectly. As we were now unable to contact you by email, we left a voicemail message on your mobile phone as there was no reply. We spent some time looking into your email address and corrected the wrong character. You kindly came back to us by email and paid for our standard shipping rate of £2.99 for Royal Mail 3 - 5 days delivery. By this time, our Friday Royal Mail collection had left. So we sent your order on Monday 11 March, the very first opportunity available. A despatch notification was sent to you by our website. We see that your order was delivered on Saturday, five days after posting. We agree that it is disappointing for you that Royal Mail was slow with delivering your order, this is why we say allow up to 5 days for our standard delivery service. We thank you very much for your order, but we do feel that we did absolutely everything within our power to send it as quickly as we could.
Present Company is rated 4.97 based on 863 reviews