Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,363 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,363 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Pooky Lighting Review Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5609

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Both lamp and shade are individually attractive. However, despite the shade being advertised as suitable for the lamp, it does not fit firmly and is often at a tilt which greatly spoils the overall impact of the item. In this respect, I am disappointed in my purchase.”

Helpful Report

Posted 3 years ago

Thank you so much for getting in touch with your feedback, we are so glad to hear that you are happy with your lamps and shades. I am sorry to hear that the sade is not sitting right on the lamp. I don't know if you could send us some images and/or a video of the shade and lamp so we can see what is going on and If we can see if there is a solution to this. Please email us at hellp@pooky.com. Best wishes, Kitty

Posted 3 years ago

“My dark blue lampshade arrived in good time. Unfortunately it was noticeable marked on the pale cream underside. I coudn't send it back to you without incurring additional costs cos I 'd arranged for the electrician to be at my house on a certain day to do a number of elec jobs and to get him back on a different later date just to fit a new shade would have cost a lot more. It was disappointing tho and i could have been avoided if you;d chekced before sending”

Helpful Report

Posted 3 years ago

Sorry to hear your shade arrived with a mark, Penny! I appreciate that it is frustrating to receive an item with a mark on it when you have a deadline. I'm not sure of your turnaround but we do offer a next day delivery for replacements if we are notified in time. Unfortunately our warehouse are just not able to check individually boxed items before sending due to the amount of parcels we dispatch. We would be more than happy to offer you a discount as a gesture of goodwill, so please send an email to hello@pooky.com with your order number and we can look at that for you. Aside from the mark, I hope you are happy with your pendant! Best wishes, Jessica

Posted 3 years ago

“Very prompt delivery. Lovely fabrics, but unfortunately had to return the candle shades as they require a ring fitting which was too large for my fixtures (Jim Lawrence).”

Helpful Report

Posted 3 years ago

Thank-you for your feedback, Jane. These shades are not designed to work with candle bulbs, as these would require a clip on shade. Our lampshades, unless specified otherwise, are all fitted with an E27 fitting and B22 adapter. If you need any assistance for purchasing our shades to work with our fittings, then do give our Customer Service team a call on 0207 351 3003 and we will be able to help you. Best wishes, Becci

Posted 3 years ago

“Quick delivery; too much packing for the candles at least.”

Helpful Report

Posted 3 years ago

Hi, Glad to hear the delivery was quick! Thank you for sending your feedback, it is appreciated. We have found previously that couriers can be a little heavy handed with some of our more delicate items. Hence we do provide extra packaging for these to avoid breakages. I will pass your comments on! Best wishes, Felicity

Posted 3 years ago

“Not quite as well made as I expected. Joints are not completely straight on the lamp”

Helpful Report

Posted 3 years ago

Hi Catherine, Thank you so much for your feedback but I am sorry to hear the joints were off centre for you. We would love to see if we can help you so if you would be happy to please do email us on hello@pooky.com and the customer service team can see if there is anything we can do to help rectify the issue for you? Many thanks, Daisy

Posted 3 years ago

“The selection of products look fantastic and well designed, although they are on the more expensive side. I’m very happy with my lamp base although it is much larger in real life than it comes across in the pictures. Altogether I am happy with my purchase and am likely to shop with point again.”

Helpful Report

Posted 3 years ago

Hi Bethan, Thank you so much for your feedback, we so appreciate it! We work hard to ensure we portray our products as true to life as possible online, with numerous images and the measurements detailed but there can always be a discrepancy between what we see online and the reality which is why we offer our free returns service so you can easily send back to us if you get a nasty surprise! Very pleased that you are happy with your light though and do let us know if you have any questions in the future, we are always happy to help. Very best wishes, Daisy

Posted 3 years ago

“We bought this to replace an existing light. There is a lot of choice on the website, but navigating the available options of what to match with what took a while - we ended up going around in circles between what fitting was compatible with which shade in a colour that we liked. Once we did choose and ordered it arrived in a timely fashion and was well packaged. The light was good quality and looks ok. Price was also ok. Fitting was unfortunately not as easy as it should have been - see below for comments on the elbow.”

Helpful Report

Posted 3 years ago

Hi Eric, Thank you for your feedback but I am sorry to hear you had some issues with the website and the installation. We have done our upmost to ensure we are showing as much variety on the website, whilst allowing for helpful functionality to allow customers to view various different shades on various different fittings. This leads to a complicated build that is not necessarily 100% perfect in all areas and we can absolutely acknowledge that. We are constantly working out better ways to display the products to make it as easy as possible to continue with the various options we display and will continue to improve upon this particular wall fitting combinations area as we find ways around the restrictions inevitable with such complicated functionality. We take your feedback on board and are very grateful to you for taking the time to let us know. We will respond to your separate review on the fitting as well. With best wishes, Daisy

Posted 3 years ago

“Buying was easy but the quality for the price of the light questionable. The metalwork is flimsy and as with a lot of products these days It looks better in the photograph. As it will be secured to a high ceiling no one will notice!”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we really do appreciate it but I am so sorry to hear you weren't convinced over the quality of the product. We pride ourselves on offering the best quality for reasonable prices so we are really sorry to hear that. We will make sure your feedback is passed on to production but if you have any extra details you can share with us on hello@pooky.com that would be really helpful so we can ensure their isn't an issue with this product? Many thanks, Daisy

Posted 3 years ago

“Good customer service so far but colour of lampshade very different so will be returning”

Helpful Report

Posted 3 years ago

Dear Corrine, Thank you for your feedback but sorry to hear the shade wasn't what you had expected. We do our very best to portray our products as accurately as possible with multiple images and descriptions on our website but of course we cannot control how these images are seen on different screens. However, due to screen resolutions differing on each persons computer it can sometimes look different so I am sorry if that was the case in this instance. We will certainly review the photography to ensure we are showing these as accurately as we possibly can. Many thanks, Daisy

Posted 3 years ago

“The product ordered was lovely. However what I expected to be an IP rated light, was not an IP rated light so I have to send the items I have back. The website is misleading/confusing in this respect and we didn’t get the bulbs noted in the product description. All inconvenient as we’ve got an electrician coming on Monday and no lights.”

Helpful Report

Posted 3 years ago

Hi there, Thank you so much for your feedback and I am sorry you found the website misleading. We have tried to make it as clear as possible if items are IP44 rated, by including that in the item name and down in the details. Sometimes when moving from product to product you will change to a non-IP rated version and that is something we are really hoping we can improve on in time. It is really important to note that you only need the light to be IP44 rated if you are fitting it within 60cm from the tap or showerhead, if it is going either side of a mirror for instance then you are legally allowed to use the non-IP rated lights you have purchased. I would also advise that whilst the light you purchased is not IP rated, we do an IP44 rated version of this fitting so we can happily swap that over for you if you want to get in touch with us on hello@pooky.com? Please note there is a higher cost for the IP rated version. Regarding the bulbs we detail the bulb type on the page, plus have included pop ups when you add an item to your basket that details which bulbs we recommend and the price for them. If this is unclear we will of course review but the bulb is included for the IP44 version and we do detail that fact on the product page for clarity. If you get in touch with the team today we should be able to get new lights out to you for delivery on Monday! With best wishes, Daisy

Posted 3 years ago

“Always pleased with my purchase from Pooky but this time thePhileas rechargeable lamp was not working . Loved the shade so keep that and ordered another in a larger size and brought a different lamp which I am very pleased with .”

Helpful Report

Posted 3 years ago

Hi Pamela, Thank you so much and I am so pleased to hear you have always been happy with your Pooky purchases! I am sorry however to hear about the Phileas lamp. We would love to get some feedback from you as to what it was that wasn't working with your lamp when it arrived? They are a brand new launch for us so we are particularly keen to hear from our customers to ensure we can action any changes for other customers. These lamps are rechargeable so they do require charging up before use, plus they have a replacement battery for once that runs out. If you could please email us on hello@pooky.com to give us a bit more information, that would also allow us to check the product when it comes back as I can't see that you have already been in touch about this. We are sorry again and look forward to receiving more information when you can. Many thanks, Daisy

Posted 3 years ago

“I had a live chat I’m found them very helpful”

Helpful Report

Posted 4 years ago

That's brilliant to hear Ann, thank you for your wonderful feedback it is much appreciated. Best wishes, Anika

Posted 4 years ago

“Very nice and good quality lampshade, fast postage, but cost of postage was excessive for the weight and size of the item.”

Helpful Report

Posted 4 years ago

Thanks, Joy! We're glad to hear you like your shade! Sorry that you feel the postage is a lot - that is our base rate for shipping to Ireland as that is what we are charged by our courier - we don't add any mark-up onto the cost of deliveries. It is something we are often in contact with them about as we want to make sure we are getting the best shipping costs for our customers. Best wishes, Jessica

Posted 4 years ago

“I think you could have done better. For quite a few months I have been chasing you up for a lampshade to go with a Miyako table lamp. You responded efficiently to my enquiries but did not offer to contact me when the lampshade was in stock. Eventually I called and was told it was finally in and I ordered it. No problems there but apparently by the time I ordered the shade, the Miyako lamp was sold out. How much better it would have been if I had been advised to buy the lamp earlier and better still if you can now contact me when it's in stock!”

Helpful Report

Posted 4 years ago

Hi Victor, Thank you so much for your feedback and I am so sorry for our failings with our communication. We absolutely should always offer to add you to a notification list for any of our out of stock items and also advise if we think it would be best for you to order another part of your enquiry first. This was our failing and I do sincerely apologise for the frustration and inconvenience caused to you. I will make sure your name is added to the notification list for the Miyako so we can let you know as soon as they are back in stock. These are currently still in production so we cannot give you a guaranteed due date yet but I will add a note for you to be kept as posted as possible. I will make sure a refresh of our customer service practices is passed on to the full team so we can avoid this happening again to another customer. Yours sincerely, Daisy

Posted 4 years ago

“Lamps are lovely but I was hit with a €70 Brexit charge and €30 delivery which stung. I’m in Dublin. Would have to think hard about the value on this basis.”

Helpful Report

Posted 4 years ago

Dorothy, thank you for sending in your review about customs and duty charges. We fully sympathise with your situation but in this case, I hope you will accept that the imposition of these charges is beyond our control. We do try to make it as clear as possible that there will be charges when the items are received by the customer - we list in our T’s & C’s, delivery info, and when we email over the orders. I hope you will agree that it is impossible for us to predict what these charges will be in advance. And couriers do apply their own charges (beyond our control) to cover their administration. Thank you for ordering with us - we hope that after this transition period, the costs will settle down and that you will feel able to order from us again in the future. Best wishes, Kitty

Posted 4 years ago

“Excellent quality and competitive prices.”

Helpful Report

Posted 4 years ago

That's a lovely piece of feedback Lucy - thank you. We're happy to hear that you are happy! With best wishes, Anika

Posted 4 years ago

“Good customer service”

Helpful Report

Posted 4 years ago

Your comments are much appreciated and it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Kitty

Posted 4 years ago

“Packaged well but one set of candles was not what I would describe as "emerald" green.”

Helpful Report

Posted 4 years ago

Sorry to hear the candles were not the colour you were expecting, Sharon. We do our best to portray the colours as best we can with the imagery, but we also appreciate that resolution and colour can be slightly varied from screen to screen. Best wishes, Jessica

Posted 4 years ago

“I waited for a good few months (since Oct) for these fern shades to come back into stock, and have dropped a few starts on the feedback as I was meant to be automatically notified when they did back into stock but I wasn't, I luckily happened to check. However, from placing the order, everything was top notch, speedy delivery, nicely packed etc.”

Helpful Report

Posted 4 years ago

Thank you so much for getting in touch with your feedback, It is great to hear from our happy customers. I am sorry that you were not notified as soon as the items arrived back into stock, we are doing this manually at the moment and so I am sorry that your notification slipped through the net. I am glad that you have now received the lights and that they were everything you wanted. Best wishes, Kitty

Posted 4 years ago

“Surprisingly poor finish on table lamp stands: surface bobbles in wood grooves just painted over, one wood corner incomplete. These defects really show up under lamp light. This bespoke service needs to lift its quality then it could be great. I certainly wont be recommending to anyone without proof of a step change in process.”

Helpful Report

Posted 4 years ago

Hi Serena - Thank you very much for sending in your feedback and yes i agree that this does not look as if it's been done with sufficient care. We have changed the process recently and we now use a spray as opposed to a brush - but it looks to me as if this should have had a light sanding before the spray was applied. We'll be in contact to see how you would like to resolve this and for now, sorry that it isn't up to scratch - and again, thank you for letting us know. With regards - Tim

Posted 4 years ago

Pooky is rated 4.9 based on 30,363 reviews