“It's a story of a faulty part being replaced by a new bit that worked. Whilst the characterization is weak and the plot is thin, the part did work. So, as a book: it's 0/10 but as a toilet part: I have to give it a solid 8/10. Look, if you want one of these because yours is broken, go for it. But don't just buy this because you think it might be nice to own. Although it is a very pleasing little mechanism with shiny chrome etc... No one knows why I am being asked "how I communicated with the company" (I just bought something online) or "how quickly did company reply to your queries" (they didn't because there weren't any). Ditto customer service - it arrived bang on time. The End.”
“All good - just a comment that for non-business customers you should remove the requirement to fill in the business address etc as it is not obvious why validation is failing until this info is supplied.”
“Got the part I needed after struggling with local DIY stores and at a good price. However as part was low in price the delivery cost was almost double the cost of the part, otherwise very pleased.”
“The online ordering is easy and efficient. Range of choice is good. The weak point in the business model is the use of Royal Mail who sit on the package for days before they put it in a truck. Order confirmation to delivery took 7 days.”
“Purchased Roca toilet seat end cap fixings but when I opened the sealed packet there where only 3 fixing screw not 4 so cannot use fixing kit
I will have to try and source a replacement.
Order arrived quickly and was kept informed of order progress
I would use Plumbits again.”
