Petzopia Reviews

Name: Petzopia
Address: Unit 1B Heath Farm, Alcester Road, Birmingham, Wythall
Rating: 4.71

4.7 Rating 1,105 Reviews

95 %

of reviewers recommend Petzopia

4.7

Based on 1,105 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About Petzopia:

The City where Pets come to Life! The #1 Destination for Personalized Pet Gifts!

Visit Website

Email:

support@petzopia.com

Write Your review

Tell us how Petzopia made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Petzopia 3 star review on 26th October 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service from doodletogs. Used to be good so reordered- big mistake. Strongly advice to avoid. Their branding is all over the place - order from doodletogs but get emails from another company, shipping receipt in another name and this review link email is for petzopia? They don’t reply to emails about lost orders and obviously have taken money at time of order. Director of operations should be fired! What what my opinion is worth - Dr chaudhary.”

Helpful Report

“Ordered apron with a pocket 17 November. No email confirmation and parcel took longer than the 5-7 days delivery to arrive. Item received was an apron without a pocket. Numerous emails to company to try to get the mistake rectified, each email taking 24 hours+ to respond to. They offered 20% off apron received if I kept it or replacement. As I had paid extra for the pocket apron requested a replacement. Again numerous emails to chase, tried to ring but phone never answered and tried live chat but always off line. Finally received replacement today (7/12/19) and surprise, surprise the replacement is once again an apron WITHOUT a pocket! This company is an absolute joke and I am now considering taking this matter further. Please do not order from this company - you will regret it.”

Helpful Report

“Absolute rubbish, almost 3 weeks and nothing sent, no replies to messages disgraceful and unprofessional”

Helpful Report

“Disgusting... spent £45 on order not received and can’t give me an answer”

Helpful Report

“I was asked to write a review but have not received my order.”

Helpful Report

Hi Shelia, We are very sorry that you had a disappointing time shopping with us. This is not what we aim for. If you could email us at hello@doodletogs.com we can look into rectifying this for you. Thanks. Doodletogs Team

“Will make a nice Christmas present.. Picture loses resolution close up, but from a few feet away it's breathtakingly beautiful.”

Helpful Report

“The product supplied was delivered late and then misspelt. I have called and emailed and no one has come back to me. Atrocious!”

Helpful Report

“Dodgy as. No confirmation of order. No response to query. No present for my son's birthday. Very unhappy. Do not recommend.”

Helpful Report

“I received my shirts which were printed very well however the size advertised on the website is not what I received. XXL says 18/20 and 56cm across where in fact they are only 50cm across so I am unable to wear them. I have emailed twice and had no response in regards to this so seem to have wasted money through no fault of my own. Beware when ordering as the sizes are not correct as advertised.”

Helpful Report

“I bought 4 training vests and a hoodie for my PT clients, unfortunately each one came printed a different colour and all the prints have failed after 2 washes. The ink has either washed away or cracked apart. This was with a low temperature wash with the garments inside out. (The image shows a Solid red logo after just 1 wash) Great range of items however the print quality is not fit for purpose (I have a background in garment printing and know what I am talking about). A great shame but may be worth looking elsewhere if you need them to last.”

Helpful Report

“I paid for express delivery on a Tuesday which was supposed to have come within 48 hours. I then called to chase it on the Friday only to be promised by the lady I spoke to that I would have a Saturday delivery as I needed the items for the Sunday. My package was deliver to me on the Monday almost a week after I had ordered. There’s was no apology and no refund of express delivery charge.”

Helpful Report

“Sizing off Looks cheap”

Helpful Report

“Placed an order for 10 pairs of socks, when they arrived there were faults with the printing on 3 items. Contacted the company and received a reply a week later apologising and saying he had been away and would send replacements. Replacements have not been received, email asking for confirmation they have been sent or a part refund have gone unanswered and the phone always goes to voicemail. Awful service would strongly advise you to search for a more trustworthy company.”

Helpful Report

“Misprinted and I have been trying to get hold of them for four days..... Never answer the phone. Please contact me as a matter of urgency.”

Helpful Report

“Absolutely useless! My placed my order with 3 items and it double I clicked to pay for it and added an extra item I had never put in my basket. Emailed straight away asking them to amend my order and got a reply saying they would take the extra item off but no mention of the doubling of my order. Numerous emails sent to confirm I would not receive 2 of everything but no luck and received double my order today. They have kept my money and not replied to any emails or answered the phone. Terrible customer service, quality of the products is not great. Avoid at all costs!”

Helpful Report

“I have had a really bad experience, messed up on my order 2x! nobody reply's back to the email and nobody answers the phone! I would not recommend it at all!”

Helpful Report

“Ordered some slippers which were delivered minus the photo. Emailed to the team who promised to redo the order. Heard nothing since - 2 weeks ago, Have sent them 7 emails and a voicemail. Now posting this review to see if this elicits any response.”

Helpful Report

“On 2nd November, I ordered a blue iPad mini case for my Dad for Christmas. It’s now been over 2 weeks since I ordered it and it still hasn’t arrived. They say “printed in 24 hours”, so I see no reason why it’s taking so long. I emailed them, asking what’s happened to it, and they said they’d track it for me. They still haven’t replied. I definitely wouldn’t use this site again.”