“I was very unsure about the website after I looked on the reviews after I'd already ordered, I never received and email conformation so I emailed them and still never got my confirmation. I expected it to not come but within a week it had arrived in very good condition”
“i am a bit disappointed on a suit cover i ordered i had not received no email confirmation but took the money their & then for the item i have waited a week and abit now for the delivery and still nothing emailed customer support and again no email back from them either.”
“Brilliant customer service. There was a delivery problem that sent my time sensitive item to the wrong address (I'd give up with DPD and stick to Royal Mail if I were you !) . Annie leapt into action and sorted it in time with good friendly email and phone support. The product looks pretty good too :-)”
“Having read the reviews I was nervous using this company however, I emailed asking why I had not received a confirmation email and they replied the next day saying the system was down. The item came quickly and I’m very impressed with the quality of the item!”
“Have to admit I was a little worried after ordering and not receiving a confirmation then reading some of the reviews on here. However my email to Doodletogs was answered promptly by Annie and an invoice received. My item was really delivered quickly. Good quality and exactly how I imagined it to be. 5 stars from me 👍🏻”
Hi Nikki,
We are so happy that we managed to get everything sorted for you and that you were happy with the outcome of your order. Thanks for the 5*
Doodletogs Team
“After not receiving my order due to Royal Mail, and being upset about this, I would like to show my appreciation to a lady called Annie, her customer service skills was amazing, very well mannered very helpful and I’m very satisfied with my outcome of my call. It cost nothing to be poilte and helpful.
Thank you Annie”
Hi Katie,
We are so glad that we could get this sorted for you and that you got your order. We will pass your comments onto Annie!
Thanks.
Doodletogs Team
“I ordered 4 customized onesies for me and my girls to go on a winter trip. The price came out to $300 USD. I was so surprised but we all decided to go ahead because it was going to be worth it. The design process was good and easy!! Got a little worried after reading numerous reviews on people not receiving the order so I emailed every single day about my order. They would answer maybe 2-3 days later. All of a sudden I get an email with tracking info that says it will be delivered today and behold ITS HERE! the onesies are amazing just sizing is a bit weird. They are designed exactly how I picked but are a little dirty.
The package arrived 3 days earlier than said ( supposed to be here Jan 11 but came Jan 8!).
Please use caution with them, customer service is a drag but it works if you are patient.”
Hi Kiki,
We are sorry that you were 100% satisfied with the outcome of your order.
If you could drop us an email at hello@doodletogs.com we can look into how we can rectify this for you.
Thanks
Doodletogs Team
“I am over the moon with the t-shirt I received from Doodletogs. I had a design in mind, and the website gave me the facility to design it exactly as I had envisaged. There is so much choice for product, style and colour. I was a little unsure once I had submitted my design because it felt slightly cobbled together (I had to arrange several different elements together to achieve what I was looking for), and I was worried that it would not come out looking as professional as I had hoped, but I needn't have worried. It came out looking perfect! My sister, whom it was a gift for, was so thrilled and is asking for more. I couldn't be happier”
“Fantastic product (personalised umbrella), but shocking customer service - in fact no customer service.
Product expected delivery is 4-5 working days. Only a paypal receipt, no emails directly from Doodletogs. 10 working days after order, emailed them, no response, 11 days later, emailed them, no response, 12 days later, Facebooked them, no response. 15 days later, arrived!”
Hi,
We are so sorry to hear that you had a disappointing experience with us. Please could you send us a quick email to hello@doodletogs.com and we can look into this for you.
Thanks.
Doodletogs Team
“My item arrived within a week and quality of the clothing was as expected, but be aware to make sure that the image you provide is high res, even if it looks clear on the online tool as it can still come out pixelated as it was in my case.”
“I ordered a personalised running Vest, the original was sent out the wrong size but the quality and product really good. Where DoodleTogs were excellent was rectifying the issue the immediately agreed to re-send me a new one in the correct size and also made a few tweaks for me at no extra cost or effort from my side. All in all I will 100% using them again and recommending them”
Hi Gareth,
We are so pleased that we were able to get this sorted for you and that you got the product you were hoping for! Thanks for the 5*
Doodletogs Team
“I ordered a personalised running top for my dad, as a lifelong joke about him wanting me to call him coach.
He absolutely loved it! The quality was amazing and it looked so nice. I ordered the wrong size and emailed the company, doodletogs were able to change the size for me. Excellent company and highly recommend to anyone wanting a personalised gift for someone speciaor themeselves.
Thank you!”
Hi Shelia,
We are very sorry that you had a disappointing time shopping with us. This is not what we aim for. If you could email us at hello@doodletogs.com we can look into rectifying this for you.
Thanks.
Doodletogs Team
