“
Bought the Cotswold Compass wellingtons and sized up thinking I may need a bit more room for thick socks, they were too big so returned & bought usual size, much better still roomy & comfortable. Can’t wait to put then into use. Delivery & return process was excellent, very quick including refund. Would highly recommend pet n pony, thank you
”
posted 2 weeks ago
- Lorraine Emerson
“
An excellent company- highly recommend- boots came really quickly, sadly they did not fit- the returns process was easy and I received my refund in full speedily.
”
posted 2 months ago
- Sue Day
“
I bought boots from Pet n Pony, and was kept informed of the progress of my order every step of the way. Unfortunately the boots were not suitable and had to be returned. The refund process was very quick. I would recommend this company.
”
posted 1 year ago
- Alison Robson
“
Speedy delivery. I ordered the wrong item, returned it and refund was processed next day. Brilliant!
”
posted 2 years ago
- Elaine Harris
“
Very good service. Sadly my item was too small, but the return and refund went smoothly
”
posted 2 years ago
- "Karen Rhinds" Rhinds
“
Excellent customer service, quick delivery and extremely quick refund when I regrettably had to return my item as I’d ordered the wrong size. VERY impressed and will return
”
posted 3 years ago
- Ellie Savory
“
My first time ordering from this company and they are excellent. The bridle I ordered went out of stock and they offered to refund me straight away. But I held on, happy to wait, and it was delivered sooner than expected and very well packaged.
”
posted 3 years ago
- "Kathryn Smith" Smith
“
It would have been good to get an email to confirm receipt of returned items rather than just one when the refund had been processed.
”
posted 4 years ago
- Susan Harries
“
Shoes lovely but sadly too small. Returned for a refund.
PetnPony are great sellers.
”
posted 4 years ago
- Anonymous
“
I was over charged on postage and the company have agreed to refund this in full. The cage was damaged in transit but I have decided to keep it due to the hassle of returning it.
”
posted 5 years ago
- Rachel Brice
