Thank you for letting us know about this issue. We're truly sorry for the inconvenience caused by sending the wrong product, especially during such a busy time of year. We understand how valuable your time is and regret that this mix-up has taken up more of it than necessary.
The item was from our reduced-to-clear range and was mistakenly listed as plain film when it was actually perforated film. We apologize for this error and appreciate your patience. We're glad to hear that the full refund has been processed.
If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for your understanding.
Thank you so much for your lovely 5-star review, Melanie! We are so pleased to hear you are happy with our service, support, and delivery!
Thank you for your support, The PFM Plus team😊
Thank you very much for your support and positive 5-star feedback Tibor! We are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
Thank you for your review! We are sorry to hear the box was open when you received your order, but pleased you were happy with the service received.
The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback Peter, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
“Hello, just one thing, one of rusk bag was damaged, and then taped up the damaged and was still sent out to me, i think goods need to be inspected before dispatch, sorry no photos, needed to use the rusk straight away. Otherwise everything else was good.
Regards mr Limalia.”
Thank you so much for your great review Paul! We are so pleased to hear you are happy with our service, support, and delivery! Thank you for your support.
The PFM Plus team😊
Thank you for your 5-star review Shelly! We are so pleased to hear you are happy with our service and delivery! Many thanks for your support over the years!
The PFM Plus team😊
“Website for ordering is terrible never going to correct delivery address. Change on the system somehow reverts back. Or goes to a shop which we no longer run anymore. Previously have been fine, lately not as good. Sent an email of a concern which never got answered either.”
Hi, thanks for your feedback.
Getting it right for our customers matters very much to us, so I am sorry to hear about your delivery.
I have investigated this order ending in 530 and my finding show your goods where delivered to the address specified on your web order correctly by our own transport at 13:02 on 03.09.2024.
I can see you did have an issue with a delivery on an older ending 487, after you recently closed one of your sites, but our sundries manager replied to your email on 31.07.2024 to resolve this to which we had a reply from someone say "not a problem at all these things happen".
At the same time as this email on 31.07.2024 all your address on our system and on the website where all updated and corrected and it apears orders ending 530 and your old shops new owners order ending 692 have all been delivered correctly.
Hopefully your orders will continue be fulfilled correctly and we really apreciate your business.
“I have ordered from Parkers Food on multiple occasions and it has always been positive. Super fast delivery service, items are well packed and secure. Excellent customer services and reliable. Highly Recommended ⭐⭐⭐⭐⭐”
Thank you so much for your lovely review! We are so pleased to hear you are happy with our service, support, and delivery! Thank you for your support.
The PFM Plus team😊
We greatly appreciate your support and positive feedback Rosalie, thank you so much for your fantastic 5-star review! We are so happy to hear that you had a fantastic experience with us.
The PFM Plus team😊
We greatly appreciate your support and positive feedback Lesley, thank you for your 5-star review! We are pleased to hear you were happy with the partial refund process.
The PFM Plus team😊
“Great Service, great products, customer service is excellent quick responses when ever I have had to contact them, they go out of there way to deliver a 5* service”
“Not used the ccompany before but very impressed. Service as it should be and at a very reasonable price, even when the cost of courier delivery was added. Ordering was straightforward and a surprisingly quick delivery. I shan't look elsewhere when it's time to re-order.”
We greatly appreciate your support and positive feedback Iain, thank you so much for your fantastic 5-star review! We are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
