We greatly appreciate your support and positive 5-star feedback Phillip, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback Susan, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback Adrian, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
“Not the easiest to get an exchange I contacted customer services for help and she didn’t have a clue. Also I understand paying postage on my behalf to return but for a shelf loading fee is ridiculous. Decided to keep the item in the end as if I had returned it nearly half of what I spent would be taking to just exchange.”
Thank you for sharing your experience with us. We're truly sorry to hear about the difficulties you faced with your exchange and the confusion during your interaction with our customer service team.
We always strive to rectify any errors made by our staff at our own expense. However, for orders placed online and selected by the customer, the return postage must be covered by the customer if we are not at fault.
The "shelf loading" fee helps cover the costs of processing the refund, restocking the item, and updating our inventory. This process is outlined in our terms and conditions, which are agreed to at checkout.
We appreciate your understanding and are here to help with any further questions or concerns you may have. Thank you for your feedback.
Thank you very much for your support and positive 5-star feedback Mark! We are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
Thank you for letting us know about this issue. We're truly sorry for the inconvenience caused by sending the wrong product, especially during such a busy time of year. We understand how valuable your time is and regret that this mix-up has taken up more of it than necessary.
The item was from our reduced-to-clear range and was mistakenly listed as plain film when it was actually perforated film. We apologize for this error and appreciate your patience. We're glad to hear that the full refund has been processed.
If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for your understanding.
Thank you so much for your lovely 5-star review, Melanie! We are so pleased to hear you are happy with our service, support, and delivery!
Thank you for your support, The PFM Plus team😊
Thank you very much for your support and positive 5-star feedback Tibor! We are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
Thank you for your review! We are sorry to hear the box was open when you received your order, but pleased you were happy with the service received.
The PFM Plus team😊
We greatly appreciate your support and positive 5-star feedback Peter, and are so pleased to hear that you had a fantastic experience with us.
The PFM Plus team😊
“Hello, just one thing, one of rusk bag was damaged, and then taped up the damaged and was still sent out to me, i think goods need to be inspected before dispatch, sorry no photos, needed to use the rusk straight away. Otherwise everything else was good.
Regards mr Limalia.”
Thank you so much for your great review Paul! We are so pleased to hear you are happy with our service, support, and delivery! Thank you for your support.
The PFM Plus team😊
