“Very disappointed with fedex as they did not send me a tracking number to follow the order, as noted on the order we close at 1pm, so did not receive the order until a week later, we never had this trouble when you used DHL. Also when delivered you sent me bbq sauce which was out of date, as I had so much trouble with the delivery, it wasn't worth making a fuss as it only cost a few pounds, and one of my sausage casings bag had burst.
Kind regards
Phillip Rees (J W Millward butchers)”
Dear Phillip - we're really sorry to hear you've had a bad experience with us. One of our team will be in touch with you soon to see if there's anything we can do by way of apology.
Hi Betty, thanks for taking the time to leave a review, and I’m really sorry the sauces arrived split and made a mess of the rest of your order.
We’ve already processed a full refund, but we’d love the chance to make this right for you next time. Please get in touch with us at sales@pfmplus.co.uk if you need further assistance.
We’re a small family business, and we genuinely appreciate your support and feedback.
Thanks,
PFM Plus
“Only had 1 honey glaze in stock. I needed more.
I ordered Sunday but only got delivery on Thursday with no comms on progress.
The order was incorrect.
So not a great transaction, however the person I liaised with was helpful, apologetic and aimed to resolve the issues. So what would have been a 1 turned into a 3. I'll try once more and hopefully I can give a rating of 5”
Hi Stuart,
Thank you for your honest feedback. We sincerely regret the stock and delivery issues you experienced—we understand how frustrating that can be.
Regarding the MRC Honey Roast Glaze, it's a less frequently requested flavour, so we typically keep only one tub in stock at any given time.
With regards to the delivery schedule, since your postcode falls within our "Local Van Delivery" zones, we aim to minimize environmental impact by delivering to specific areas on designated days. We are in your area every Thursday, and this is noted at checkout.
We truly appreciate your patience and are delighted to hear that our team member was helpful in resolving the issues. Your willingness to give us another try means a great deal to us, and we’ll do our best to make your next experience a seamless, five-star one. Thank you for your support!
“Website for ordering is terrible never going to correct delivery address. Change on the system somehow reverts back. Or goes to a shop which we no longer run anymore. Previously have been fine, lately not as good. Sent an email of a concern which never got answered either.”
Hi, thanks for your feedback.
Getting it right for our customers matters very much to us, so I am sorry to hear about your delivery.
I have investigated this order ending in 530 and my finding show your goods where delivered to the address specified on your web order correctly by our own transport at 13:02 on 03.09.2024.
I can see you did have an issue with a delivery on an older ending 487, after you recently closed one of your sites, but our sundries manager replied to your email on 31.07.2024 to resolve this to which we had a reply from someone say "not a problem at all these things happen".
At the same time as this email on 31.07.2024 all your address on our system and on the website where all updated and corrected and it apears orders ending 530 and your old shops new owners order ending 692 have all been delivered correctly.
Hopefully your orders will continue be fulfilled correctly and we really apreciate your business.
