Paddy Power Reviews

Name: Paddy Power
Rating: 4.54

4.5 Rating 5,948 Reviews

100 %

of reviewers recommend Paddy Power

Company Reviews

Metrics

4.5

Based on 5,948 reviews

Customer Service
Communication Channels	Live Chat

Phone:

+35319021834

Email:

ppc@paddypower.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Restricted after a few bets”

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Posted 9 years ago

“Never received a password reset email as promised”

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Posted 9 years ago

“Rubbish customer service rubbish payouts might as well burn your money”

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Posted 9 years ago

“Their slot games are faulty. Been a poker customer for a number of years, only recently started playing the odd game of slots via the poker app but one of these, at least, is buggy and crashes while steeling your money at the same times. For example, while playing a error message would sometimes pop up and state the account had insufficient funds, even though it does have funds. The app would restart and when you log back in the money would disappear. I started to take screen shots because I thought it was me at first and also so I could prove it wasn't. So when it happened again I took a screen shot quickly capturing the error message and you can see clearly I still had £20 in my account, displayed in the bottom left of the screen. It was only £20, small change but they wouldn't budge and were adamant that I didn't have any funds. Even though I was watching each spin and sent them the screen shot when this error happened again. It happened a few times and there are other type of bugs too (i.e. You may think you won a bonus but it's not always credited to your account, all have one thing on common, taking your money unfairly. (I have screenshots of these too, one bonus round robbed me of £70 stating I won 70 but didn't actually credit my account) And each time I reported it ( 3 times in total) they denied any wrong doing, so after the 3rd time when they robbed me for £20 and again refused to investigate/acknowledge I requested to close my account. They were happy to close my account quickly without investigating these issues with their IT or developers. (I have screen shots of the live chats requesting to escalate but no one got back to me). In conclusion I couldn't and wouldn't trust their apps, with more honest and fairer options out there and better customer service I will not be using any of paddy powers services or products again on principle. If I could attach the screen shots of these errors to this message I would but I can't, happy to send to anyone if requested. They really should be reported and investigated by the gaming commission. I wonder how many others have had the same experience? Who checks these apps are actually working within regulatory guidelines? I asked them for an audit trail of my gaming and they wouldn't provide me with one. The irony is that they could have taken my money the honest way via the game play itself so why they want to steel it from me unfairly and lose a customer over it is beyond me. Play these apps at your own risk as evidence like screen shots and time of error wasnt enough to prove their app was faulty. They don't seem to care or have any interest to investigate these bugs properly and throughly.”

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Posted 9 years ago

“you will take too much of time to setelle the bets”

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Posted 9 years ago

“Your app and mobile website are very poor”

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Posted 9 years ago

“Paddypower had a winning bet resettled as a loss entirely in the wrong. Pulling actual money from my account entirely in the wrong. That is unacceptable and down right corrupt and unfair. Legislation around betting is meant to enforce against these practises. The under 1.5 rounds in MMA is a simple bet - offered universally and universally used. A fight ending 0:28 seconds into the second round counts as a winning bet. It has been put on me to give overwhelming evidence, and even that has not yet shown to be a match for incompetence. Videos of the fight, official links to results, your own terms and conditions all show me to be in the right. I can understand mistakes, I can not understand a mistake standing incorrectly after further review. I have not been treated well by agents (apart from one). This should be easily resolved. I should get to speak directly to someone who can resolve the issue. Not wait to hear back from a trader who is in the wrong. It would be resolved much faster. Once my issue is resolved, which it must be. Otherwise, I will spread the awful practises across social media for other punters to be aware and see if legislative bodies can help. I would like someone to acknowledge this has caused a great deal of unneeded time wasted and apologise, show some goodwill. There's plenty of competition around. Also for smaller amounts work out a way for agents to be able to directly resolve this over chat, it would be far easier.”

Helpful Report

Posted 9 years ago

“numerous of times I feel the online app has been slow or dodgy when placing a bet resulting in me losing money also my family are always recieving free bets and yet I use it more and never receive anything now recently my account has been suspended because I wanted to sign up for the plus card and it wanted a bank statement and I thought I'm not going through the hassle to get that and now my account is locked so now I have to get one just to get my account back up and running and once I do that I'm sure I'll be done with paddy power online!”

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Posted 9 years ago

“No way to get an answer on that phone number”

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Posted 9 years ago

“Crap. Absolutely crap. Avoid”

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Posted 9 years ago

“YOUR WEBSITE IS VERY VERY VERY SLOW. WHEN YOU SELECT ODDS IT TAKES FOREVER TO LOAD AND NAVIGATE, YOU NEED TO MAKE IT MORE USER FRIENDLY, MAYBE CHANGE THE PLATFORM YOU'RE USING? USE FLASH OR SOMETHING. DO YOU USE A JAVA SCRIPT? IT'S SO SO SO SO SO SLOW WHEN YOU OPEN MARKETS INPLAY!!!”

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Posted 9 years ago

“Website style is very bad. Improve everything with AJAX or similar, it's impossible refresh everything for play different bet like over, correct score etc”

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Posted 9 years ago

“THEY DISCRIMINATE SOME COUNTRIES”

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Posted 10 years ago

“The website is terrible. Not user friendly at all. I've spent the bones of 13 hours trying to get my account verified. I've had to send a picture of my passport 3 times. Your upload section does not accept a picture over 3mb which is silly when today people are using high resolution cameras on their smart phones. I had to resize the picture and it could not be view properly. Sort it out paddy power or you will lose a lot of customers!”

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Posted 10 years ago

“Chat Craig is the only valuable asset to your company you IRA loving cunts”

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Posted 10 years ago

“Mobile website has been down 2 days”

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Posted 10 years ago

“No cash out option displayed what so ever!”

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Posted 10 years ago

“Chat option is hidden and difficult to get to.”

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Posted 10 years ago

“n”

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Posted 10 years ago

“No interest in existing customers. Giving back as example.”

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Posted 10 years ago

Paddy Power is rated 4.5 based on 5,948 reviews