“Order arrived quickly however the bolts to secure the rocker blades to the mammoth had been put on incorrectly. We had to take them off and reposition correctly before blades could be attached. This would be a manufacturer fault and not the dispatching company”
Hello, Many thanks for your order and for leaving istome a lovely review. Thank you for also highlighting this manufacturing issue with us, we will ensure this is fed back to the supplier! I hope your little one is happy with their new gift, however any further issues, please reach out to us via team@istome.co.uk or call 0330 0439 259 and we will do our best to help! x
“Such a lovely, friendly and helpful company. I had a few little issues with delivery which Andrew helped me with.
Communication was great throughout.”
Hi Charlotte, thanks for your order and time to review. Great news Andrew was able to sort everything out for you quickly! We look forward to welcoming you back soon :) x
“I purchased a Mustard locker that was unfortunately damaged when it arrived but Istome we’re amazing in resolving this, keeping me informed at all times. Excellent customer service, thankyou!”
Hi, thank you for your kind review. Really sorry about this issue but delighted to hear we were able to resolve this for you. Glad all is well and you were delighted with our service. We look forward to welcoming you back to istome again soon :) x
“Excellent service. A product which I ordered was out of stock for quite a while. It was 100% worth the wait. I was. kept .fully updated and I really can't recommend them enough.”
“Great Products at good prices, quick delivery through parcelforce who update tracking to make it easy. Would recommend, this is the second time I have bought from them and both times they have been great.”
Hi Glen, so sorry for the slight damage but great to hear we were able to sort this out for you hassle-free! Thank you so much for shopping with istome :)
“I wanted the Ferm Nordic conch shell for ages but thought it was a bit expensive. Then I saw IsToMe.
and here it cost a lot less, so I bought it. The website was easier to navigate than some.
I ordered late on Tuesday night and it arrive just over a day later - Mega quick! It is lovely and admired by friends. Thanks, IsToMe.”
Hi John, thank you for your order and for taking the time to leave a review - much appreciated! Glad you are delighted and we hope to welcome you back again soon, team istome :)
Brilliant! - so great to hear you are delighted with both our products and service! Thank you for shopping with Is To Me and we hope to welcome you back soon :)
Hi Joe, thank you so much for your order and the time to leave such a kind review - much appreciated. Delighted you are happy and we look forward to welcoming you back again soon :)
