ORION Reviews

Name: ORION
Address: Orion, Unit 3 Orion Way, Far Lane, Orion, Unit 3 Orion Way, Far Lane, Leeds
Rating: 4.86

4.9 Rating 270 Reviews

100 %

of reviewers recommend ORION

Company Reviews

Metrics

Info

4.9

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0113 2320555

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly please with the service received”

Helpful Report

Posted 11 years ago

“The acoustic server cabinet we bought was of good quality. However, it arrived with sticky packing tape and other random rubbish wrapped all around the castor wheels which took hours of my time to dismantle and clean before the rack could be taken into our clean server room. The product was good but the warehouse staff should be sacked.”

Helpful Report

Posted 11 years ago

Dear Martin, thank you for taking the time to offer your feedback. I am sorry for any inconvenience caused to you as a result of the issue you had. We are always looking at ways to improve the service we offer and, following your comments, we have reviewed the training of our warehouse staff to ensure that the castors on the Acoustic Cabinets are now packed inside the cabinets as standard (and whenever Heavy Duty Castors are ordered separately) to avoid sustaining any damage before arriving with the customer. Best regards, Orion Sales Department.

Posted 11 years ago

“Everything was good exept missing invoice with the parcel that lead to delay in entering the goods at our freight forwarder. This was specified in on the order mail. As we work with vessels, we need to have goods in as soon as possibel when they are at port.”

Helpful Report

Posted 11 years ago

Thank you for your feedback. We have looked into this and it appears that the paperwork had come off the goods in transit as it left our premises with everything attached as you had requested. I am very sorry for any inconvenience this caused, please be assured that we have passed your comments onto the courier company who handled the goods and delivered them to you with the paperwork missing. Again, we would like to thank you for taking the time to let us know about this issue. Best regards, Orion Sales Department.

Posted 11 years ago

“Everything fine except I had to chase them to find a delivery date? I am sure you could improve your service by simply ensuring the customer is kept informed of delivery all of the other areas were fine. Mark Classic IT”

Helpful Report

Posted 11 years ago

Thank you for your comments, all feedback is highly appreciated. We have taken your comments into account and introduced a new procedure to make sure that all customers are now informed at least one day before their delivery is due. We hope this will help to improve the overall service we provide to our customers. Best regards, Orion Sales Department.

Posted 11 years ago

ORION is rated 4.9 based on 270 reviews