The National Hospitality Academy Reviews

Name: The National Hospitality Academy
Address: 3 New Mill Court,Swansea Enterprise Park, Swansea, Wales, Swansea
Rating: 4.99

5.0 Rating 488 Reviews

100 %

of reviewers recommend The National Hospitality Academy

Company Reviews

Metrics

Info

5.0

Based on 488 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About The National Hospitality Academy:

We provide the only exam platform in the UK which allows you to sit your Personal Licence course and exam at home.
We also provide hospitality businesses from pubs, bars, cafe’s and restaurants to hotels and football stadia, and who carry from 2 staff to 50000 staff, with their own online multi-functional Learning Management Platform and open access to our entire library of certificated courses. The platform has full management and reporting capabilities, a course building tool and communication features for complete company engagement.

Visit Website

Phone:

020 8054 3144

Email:

support@nha.training

Location:

3 New Mill Court,Swansea Enterprise Park, Swansea, Wales
Swansea
SA7 9FG

The National Hospitality Academy 5 star review on 4th April 2023

Claire Pearson

The National Hospitality Academy 5 star review on 21st December 2021

Corky Drocit

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Support while doing test was good but certificate took 2 weeks to arrive after being told 3 different dates causing me to miss appointments then phone calls/emails not returned”

Helpful Report

Hi Dale. I noticed that you posted a 1 review on or review page which is disappointing from our point of view. We delivered a very fast and efficient exam service for you. You took the course and the exam at you own time of choosing. The problem for all training companies is the delivery of certificates from the exam body can vary as they batch print. Taking into consideration weekends and the fact that the certificate has to come to us first as part or OFQUAL rules you still received your certificate quicker than any other non online exam could have even marked the exam for a result let alone send out the certificate. We saved you 8 hours at an all day course, the wait on exam results and travel. I really think that a 1 is grossly unfair in this situation and would ask that you review this. Kind Regards Mark Bowden

I've just reviewed the whe process for your exam. You sat the exam online on Friday 26th July getting an instant pass result. The exam body printed and despatched the certificate to us on Thursday 1st Aug, just 4 working days and we despatched to you on Monday 5th Aug. From exam to final despatch was a mere 6 working days. Our policy which we over exceed just about every time is 10 days. You review is grossly unfair. Regards Mark Bowden

By leaving applying for your Personal Licence late is not the fault of the Hospitality Academy. We tell every client interested in gaining a licence to not wait until the last minute. It can take up to a month to gain a Personal Licence, the council taking the greatest time. Taking an online exam with us sped up the process for you exponentially, from exam to certificate in a matter of days. This is a qualification, the certificate is an OFQUAL certificate and comes from the examining body, their will always be a time for them to print, despatch to us then receive after we send on to you. You were clearly desperate to get your certificate and blamed your own procrastination in the first instance on us and lashed out unnecessarily, even though we delivered as we promised as we invariably always do.

The National Hospitality Academy is rated 5.0 based on 488 reviews