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PILOT Reviews

4.7 Rating 1,648 Reviews

100 %

of reviewers recommend PILOT

Company Reviews

Product Reviews

4.7

Based on 1,648 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for a Saturday delivery, courier said they tried to deliver but did not. Attempted to deliver again Monday but instead delivered to another house on my street (without my permission) who I rarely see the occupants so not sure where the parcel is. Emailed NET direct Monday but no response.”

Posted 6 years ago

“Clothing is made for 5 year old even though I ordered large! Hangs by the knee instead of in the ground. Horrible!”

Posted 6 years ago

“Delivery by dpd is radiciles. I receive message " your delivery is already in parmas food shop" i went to the shop three times and there is nothing for me .... im not happy at all!!”

Posted 7 years ago

“Bought a pair of trainers that arrived with the tags already removed!”

Posted 7 years ago

“Rubbish you sent me 2 emails which looked like you were goin to give me 10% off because I put it in my cart and did not purchase the jacket and when I came to use it you said it wasn't valid on the jacket what was point in sending me it then ???”

Posted 7 years ago

“The size of the item purchased is smaller than the size ordered and stated on the website. I'm still awaiting a reply to the message I sent them regarding this? To add to the frustration it was a Christmas gift for a friend.”

Posted 7 years ago

“The purchase was completed well and the delivery came on time. However, I used quidco to get cash back on the product and now I'm in a complaint between quidco and net clothing and net clothing are not responding to my emails”

Posted 7 years ago

“They advertised products that they didn't have, then took 2 days to tell me about it with the audacity to ask if I wanted a refund for it as if I might let them keep my money. That was 3 days ago and I still haven't received anything. These man are clowns.”

Posted 7 years ago

“Shoes delivered appeared as if they had been worn already multiple times and were therefore in a poor condition. Still awaiting response as to them issuing me a refund.”

Posted 7 years ago

“Unable to give a star since I have not received the goods yet. Obviously i have to give a rating. Well, since I have not received the ordered goods I will put very poor then...”

Posted 7 years ago

“I ordered cloths to take on my holiday this week and the wrong item has been sent to me, extremely disappointed as I needed the item for my holiday”

Posted 8 years ago

“10th March 2016 Dear NetClothing, Re: Netclothing order # 100017601? As discussed with Ben over the phone yesterday, I ordered these Paul Smith shoes which arrived in the post yesterday, and immediately upon opening the packaging, it was evident that these are clearly a pair of shoes well worn or have been on display for a long time. The rubber at the bottom has dirt and lots of scratch marks. The leather is clearly a different colour at the head of one of the shoes, either from rain or too much sunlight. The leather is creased (from someone crouching or kneeling with the shoes on!) and there is a big black mark along the side of one of the shoes. I have sent an email to sales@netclothing.net following an initial discussion with Claire and I have included pictures of what I have described above. I can understand that these shoes were on sale and that they may have been sampled once or twice but with all due respect, this pair has clearly been well worn and not of acceptable quality to be sold as a new pair of shoes. Going back and forth to the post office and having to repackage these shoes is really not a good use of my time and had I known that this is the product quality to be expected from NetClothing, then I would have never bought these shoes in the first place. I am not a happy customer and I do not think Paul Smith would want their products to be sold in this way either. I have returned them to NetClothing by post yesterday. Regards, Deacon Lee”

Posted 8 years ago

“I am very disappointed, I received the incorrect size and there is no return information in the box.”

Posted 8 years ago

“Dispatch of wrong products. Nothing kindness did not. Was disappointed.”

Posted 8 years ago

“3 times I'd request you leave my order with a neighbour 3 times you've failed to do so .... Totally incompetent Very poor service”

Posted 8 years ago

I'm very sorry you have had this experience. I will take this up with the courier.

Posted 8 years ago

“Yes to receive my delivery that was meant to be delivered last Friday, haven't been updated as to when I will receive it- hopeless”

Posted 8 years ago

“Not very happy .. I ordered on Wednesday for next day delivery it is now Sunday and I still have not received my order”

Posted 8 years ago

“The garment I bought arrived with stains, half the glitter beads missing and it was altogether a poor quality! I complained with in an hour and still haven't heard from Pilot 3 day later. Very disappointing!”

Posted 9 years ago

“the leather jacket looks great but one spill on it and its ruined all that money and no cleaners can clean it wot a waist very disappointing”

Posted 11 years ago

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PILOT is rated 4.7 based on 1,648 reviews