My Heartbeat Bear Reviews

Name: My Heartbeat Bear
Address: Atlantic House, Mochdre Business Park, Blackmarsh Road, Colwyn Bay
Rating: 4.67

4.7 Rating 91 Reviews

93 %

of reviewers recommend My Heartbeat Bear

4.7

Based on 91 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email

About My Heartbeat Bear:

My Heartbeat Bear is the home of the original Heartbeat Bear, launched by our parent company back in 2011 we've supplied thousands of Heartbeat Bears to happy parents-to-be over the years. My Heartbeat Bear manufacture our own exclusive bears as well as stocking bears from The Bear Factory based in the USA.

Heartbeat Bears are a unique memento of a precious moment allowing you to enjoy the sound of your baby's heartbeat both before and after their arrival. Don't miss a beat, start shopping with My Heartbeat Bear today.

Visit Website

Phone:

(01492) 544666

Email:

pippa@bemybear.com

Location:

Atlantic House, Mochdre Business Park, Blackmarsh Road
Colwyn Bay
LL28 5HA

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My Heartbeat Bear 5 star review on 20th July 2021

Lucy Smith

My Heartbeat Bear 5 star review on 27th May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received the bear yet😟”

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Posted 3 months ago

We appreciate you taking the time to share your feedback about your recent order with My Heartbeat Bear. We genuinely value your input, and we're sorry to hear about the inconvenience you've experienced. Upon investigating your order, we noticed that it was placed during our Christmas closure period. We made every effort to communicate this to our customers by prominently displaying a notice in a red bar across the top of our website. We understand that the holiday season is a busy time, and we apologise if this caused any confusion. Our team returned to work on January 2nd and promptly dispatched all orders, including yours. According to the tracking information, your package has reached a local sorting office as of yesterday. Please note that international orders may experience longer delivery times, but we are confident it will be with you soon. We recommend checking the dispatch email we sent you, as it contains the tracking information for your order. This will help you stay updated on its progress. If you have any further questions or concerns, our friendly customer support team is always here to assist you at any time. We value your business and hope that once your order arrives, you'll consider updating your review. Your satisfaction is our top priority, and we're committed to ensuring a positive experience for all our customers. Thank you for choosing My Heartbeat Bear, and we appreciate your understanding. Kind Regards, The My Heartbeat Bear Team

Posted 3 months ago

“Ordered a bunny and got sent an elephant”

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Posted 1 year ago

Hi Keda We were so sorry to hear that we had got your order wrong and had sent out an elephant instead of a bunny from our Grey Collection. We hope you were pleased with the bunny when he did arrive and I am sure you have been able to put the elephant to good use. It is very rare that this happens as we do have a very effective cross check system in place in our warehouse. We have been incredibly busy and unfortunately we made a mistake on this occasion. I hope you have forgiven us and you are enjoying your heartbeat bunny!

Posted 1 year ago

“I haven’t received it yet”

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Posted 1 year ago

Hi Lauren Thank you for your order which we received on November 24. It was sent via Royal Mail - your chosen delivery method - the following day November 25. I can see from our tracking system that you received the parcel on December 3 so not too bad a service given the Royal Mail strikes and the backlog of parcels they had to work through !

Posted 1 year ago

“I am really disappointed! I paid a lot of money to receive this to cyprus! And u did not even pack it properly!! It was open in a box!!! There was no protection! The box was all broken with holes and the teddy inside was not protectes at all!! They stole the recording part so i paid over 50 eur to get a stuffed toy ONLY! I WILL REPORT THIS AND MENTION YOUR GROUP ONLINE”

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Posted 2 years ago

Hi Tina I hope you are well. I am very sorry but your review is the first we knew of the issues you have had with the consignment we sent to you on December 20 last year. We have not had any correspondence from you so this came as a real surprise to us today. We ship all over the world and we take great care in packaging our products very well before dispatch. It would seem in this case that Customs in Cyprus have opened the box to check on its contents at which point the recording device could potentially have been lost. The package would then have been re-sealed and according to the mail tracking history was sent to Akrounta, where it was held for over a month awaiting the fee whihc was due so potentially the parcel could also have been damaged during this time. Do you have photographs of the outer packaging and any labelling which was attached to it that you can send us so that we can follow this up. Have you taken this up with Customs or the post office at your end given that the package was so badly damaged ? Did it look as if it had been opened ? When did you discover that the voice box was missing ? Can you advise why it took a month to collect the parcel - were they late in notifying you ? I look forward to receiving all the information you have along with images of the parcel so that we can try to follow this up on your behalf with Cyprus customs.

Posted 2 years ago

My Heartbeat Bear is rated 4.7 based on 91 reviews