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M Sofas Limited Reviews

4.8 Rating 3,551 Reviews
91 %
of reviewers recommend M Sofas Limited
Company Reviews Product Reviews
97
 Metrics Info
4.8
Based on 3,551 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
95%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read M Sofas Limited Reviews
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Phone:

0800-020-9555

Email:

support@msofas.co.uk

Location:

West Central Business Park Victoria road
Halifax
HX1 5PT

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M Sofas Limited 5 star review on 1st May 2024
PATRYCJA JAKIMO****
M Sofas Limited 5 star review on 30th April 2024
Antonella Ri****
M Sofas Limited 5 star review on 30th April 2024
Rajmund Malki****
M Sofas Limited 5 star review on 30th April 2024
Rajmund Malki****
M Sofas Limited 5 star review on 30th April 2024
Anony****
M Sofas Limited 5 star review on 25th April 2024
Ti****
M Sofas Limited 5 star review on 24th April 2024
Kamila Dajno****
754
Anonymous
Anonymous  // 01/01/2019
5
Edyta Wo****
Edyta Wo****
Verified Buyer
“sofa is fantastic, servis excellent, quick and professional, friendly people as well, good job and well done”
M Sofas Limited 5 star review on 26th November 2023
Helpful Report
Posted 5 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“Good quality and great look”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Antonio Fa****
Antonio Fa****
Verified Buyer
“Many thanks guys for all the best services as always and fast delivery too, I used Msofas 2 times , 6 years ago I had purchased the my first bed sofa and now another one which is absolutle amazing with great price and service. Thanks Msofas and staff 💪👍”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Izabela BANC****
Izabela BANC****
Verified Buyer
“I'm really happy with my sofa and the service provided by the email. Highly recommended”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“Really happy with my sofa”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Michael S****
Michael S****
Verified Buyer
“Good customer service letting you know when it would be delivered. The delivery guys were very helpful, friendly and efficient.”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Anna Zembaczy****
Anna Zembaczy****
Verified Buyer
“Great customer service and communication at a very high level. Fast delivery and very nice gentlemen who helped us a lot - Very polite and helpful. Thank you very much and we recommend this company.”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Charity Ma****
Charity Ma****
Verified Buyer
“I ordered with Msofas and the sofa came after like 4 weeks it was delivered to my house and they set it up for me removed all the packaging whuch they took away with them for disporsal. I paid cash on delivery. Its a good quality sofa so comfy kids loves it. The price was affordable yet its more like those expensive designer sofas. Am still to decorate the sofa with cushions but its a wow sofa am happy.”
M Sofas Limited 5 star review on 21st November 2023 M Sofas Limited 5 star review on 21st November 2023 M Sofas Limited 5 star review on 21st November 2023 M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Klaudia Dep****
Klaudia Dep****
Verified Buyer
“Fast delivery, custom made sofa in less than 4 weeks, great quality and extremely comfortable. Quick and easy delivery we’ll done 👍🏼”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Erika SIMO****
Erika SIMO****
Verified Buyer
“Very recommen, good quality, good service 👌”
M Sofas Limited 5 star review on 21st November 2023
Helpful Report
Posted 5 months ago
5
Antonio Fa****
Antonio Fa****
Unverified Reviewer
“Many thanks guys for all the best services as always and fast delivery too, I used Msofas 2 times , 6 years ago I had purchased the my first bed sofa and now another one which is absolutle amazing with great price and service. Thanks Msofas and staff 💪👍”
M Sofas Limited 5 star review on 20th November 2023
Helpful Report
Posted 5 months ago
5
Maria Grazia Inghilt****
Maria Grazia Inghilt****
Verified Buyer
“Excellent service and product. Would definitely recommend”
M Sofas Limited 5 star review on 13th November 2023
Helpful Report
Posted 5 months ago
5
Rachel Ma****
Rachel Ma****
Verified Buyer
“It’s the nicest, most comfortable sofa I’ve ever had! Incredibly happy with it, I bought in good faith as I’ve not had good experiences with other more well known sofa retailers and was hoping it was as nice as photographed - and it is better! The service right until the delivery guys left after assembling the corner sofa was professional and considerate also. Great company, I couldn’t be happier with the service I’ve received, thank you so much.”
M Sofas Limited 5 star review on 13th November 2023
Helpful Report
Posted 5 months ago
5
Dumitru Cole****
Dumitru Cole****
Verified Buyer
“Very good quality, looks amazing…. I can recommend with trust!”
M Sofas Limited 5 star review on 9th November 2023 M Sofas Limited 5 star review on 9th November 2023
Helpful Report
Posted 5 months ago
5
Daisy Wa****
Daisy Wa****
Verified Buyer
“I couldn’t fault M Sofas. Originally wary due to a lack of social media presence and not being a known brand, but it’s genuinely the best experience I have had buying large pieces of furniture online. It was super easy to order swatches to compare colours and fabrics. It was super easy to order and I utilised the 0% apr finance opportunity which again was easy to navigate. I actually ended up ordering the wrong size as I had 2 tabs open and as soon as I realised, I emailed and had a phone call back straight away, and within 5 minutes not only was the order changed without question, they also changed the finance agreement without even a sign of frustration or difficulty on their part. I know that this would have been a completely different story with other larger generic stores and/or cancellation/amendment fees would apply. Website advised 9 weeks wait time which again I was happy with but I got an email offering a delivery option within 4 weeks of ordering! Delivery was seamless. In the morning I got a estimated time- this is the only feedback I would say is that this timescale isn’t realistic for the delivery firm as the sofa wasn’t delivered in that timeframe and the company advised that their system automatically generates times without taking into consideration the other companies they deliver on behalf of. However, when I did phone they were able to provide a realistic estimated time and they were right on this. Delivery drivers brought in the sofa, were friendly and placed the sofa where we wanted it. They ensured I was happy and it was exactly the right sofa on the order form before they left. Now onto the actual sofa- it is absolutely perfect. The fabric is even better than expected, super easy to keep clean with 3 big dogs and still looks brand new. From not knowing M Sofas existing to wanting to shout from the rooftop how pleased I am, I wouldn’t hesitate for them to be our ‘go to’ furniture shop! Thank you so much. You have one very happy customer (and 3 happy dogs!)”
M Sofas Limited 5 star review on 8th November 2023
Helpful Report
Posted 5 months ago
5
Emma****
Emma****
Verified Buyer
“Really impressed from start to finish. Great communication from the team from making sure I got the swatches/samples I needed all the way through to expected time of delivery (tracked to the minute!). Delivery was with expected timeframe and the delivery men were brilliant unpacking, positioning and putting together my sofa. I am really pleased with it. It looks fantastic, like brand new (it was an ex-display product). Fantastic quality for a really reasonable price. Would definitely recommend and use again.”
M Sofas Limited 5 star review on 8th November 2023
Helpful Report
Posted 5 months ago
5
DANUTA D****
DANUTA D****
Verified Buyer
“Product at a very good price. Delivery on time. Very nice delivery person. There were problems with the elevator because I live on the 13th floor and the elevator is too small. The gentlemen did everything to get me the product and it worked! I am very satisfied with the transport and the store. I will definitely come back and buy more products in the future from this store..”
M Sofas Limited 5 star review on 8th November 2023
Helpful Report
Posted 5 months ago
5
Katarzyna Su****
Katarzyna Su****
Verified Buyer
“I am very happy with my new corner sofa bed Good quality leather very solid and comfortable Great communication and service Definitely will recommend”
M Sofas Limited 5 star review on 8th November 2023
Helpful Report
Posted 5 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“Good quality sofa, looks very nice and modern. It is very comfortable. The delivery guys were very nice and helpful”
M Sofas Limited 5 star review on 2nd November 2023 M Sofas Limited 5 star review on 2nd November 2023
Helpful Report
Posted 6 months ago
5
Michaela Jaro****
Michaela Jaro****
Verified Buyer
“Very good sofa”
M Sofas Limited 5 star review on 1st November 2023
Helpful Report
Posted 6 months ago
5
Sophia ****
Sophia ****
Verified Buyer
“Absolutely brilliant sofa. Great value for money. The quality is better than most the sofas in this price range. It arrived earlier then expected 3 weeks. The delivery team was super polite and assembled it in no time. I’m very satisfied with my new sofa.”
M Sofas Limited 5 star review on 1st November 2023
Helpful Report
Posted 6 months ago
5
Aleksandra Ole****
Aleksandra Ole****
Verified Buyer
“Just perfect , colour a bit different from what i have ordered, but i like it anyway.”
M Sofas Limited 5 star review on 1st November 2023
Helpful Report
Posted 6 months ago
5
Lauren Jarmain-****
Lauren Jarmain-****
Verified Buyer
“We were looking for a corner slightly L shaped sofa bed with storage but spent ages looking online with no luck. Either was silly expensive or too cheap so gave thr impression there would be a let down Eventually I came across M Sofas. Feedback from customers was great on various sites so thought we would take the risk of buying without seeing. The service was great and the delivery/ assemble team were awesome too. Highly recommended”
M Sofas Limited 5 star review on 24th October 2023
Helpful Report
Posted 6 months ago
5
Regina Adam****
Regina Adam****
Verified Buyer
“Amaizing sofa I am so happy😁😁”
M Sofas Limited 5 star review on 24th October 2023
Helpful Report
Posted 6 months ago
5
Liubov Truk****
Liubov Truk****
Verified Buyer
“I am very pleased with the sofa, I did not expect the sofa to be really well made, I have a lot of emotions, I am very pleased, although I am very picky. I recommend this store and wish all customers to experience these emotions of beauty and quality. The delivery guys are very friendly. MSofas you are best❤️”
M Sofas Limited 5 star review on 24th October 2023
Helpful Report
Posted 6 months ago
5
Viktorija Zvirzdin****
Viktorija Zvirzdin****
Verified Buyer
“The best decision made!!! Ir was very hard to choose of a such a huge collection of sofas, but a very big THANK YOU to the CUSTOMER SERVICE!!!! The service 10 point, the quality 10 point, the delivery service was amazing! Everything was done so professional and with care!! Delivered, assembled and all packaging was taking away, i was shocked and very pleased!! The best high recommendation to all my friends!!! Well done Msofas!!! Another happy customer!!”
M Sofas Limited 5 star review on 22nd October 2023 M Sofas Limited 5 star review on 22nd October 2023 M Sofas Limited 5 star review on 22nd October 2023
Helpful Report
Posted 6 months ago
5
Ewelina Chojn****
Ewelina Chojn****
Verified Buyer
“The sofa is amazing I am so happy with the quality, colour and customer service, delivery people were great 👍 Highly recommended 👌”
M Sofas Limited 5 star review on 16th October 2023
Helpful Report
Posted 6 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“Lovely lovely sofa and huge can sleep 3 people comfortably”
M Sofas Limited 5 star review on 15th October 2023
Helpful Report
Posted 6 months ago
5
Zoheb B****
Zoheb B****
Verified Buyer
“Like many others, we were extremely worried about ordering a sofa online without seeing it in person. Thankfully, we were thoroughly impressed with the quality of the inari 24 - Ares XL sofa. The material is great and the sofa is larger than we thought. It’s well made and the foam is great too. The only wee issue is that the cushions are too big and stiff but we’ve decided to work with it until changing. Maybe they need a bit of use before settling. The delivery was the best, it took four weeks and was delivered by Adam and David. They were very professional and helped a lot. Top marks!”
M Sofas Limited 5 star review on 14th October 2023
Helpful Report
Posted 6 months ago
5
Verified Buyer
Anonymous
Verified Buyer
“The sofa is exactly the same as advertised, if not better. Customer service was amazing and the delivery was quick and simple.”
M Sofas Limited 5 star review on 9th October 2023
Helpful Report
Posted 6 months ago
M Sofas Limited is rated 4.8 based on 3,551 reviews
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