motorly Reviews

Name: motorly
Address: 1st Floor Offices, The ACC, Market Street, Altrincham, WA14 1PF, Altrincham
Rating: 4.78

4.8 Rating 3,209 Reviews

95 %

of reviewers recommend motorly

Company Reviews

Metrics

Info

4.8

Based on 3,209 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About motorly:

welcome to motorly:

The home of motoring, where we help drivers up and down the country find, compare and save on all things motoring – from financing to insuring your car, we’ve got you covered.

Visit Website

Phone:

0161 519 1550

Email:

info@motorly.co.uk

Location:

1st Floor Offices, The ACC, Market Street, Altrincham, WA14 1PF
Altrincham
WA14 1PF

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motorly 5 star review on 31st August 2023

Neil Rooney

motorly 5 star review on 2nd February 2023

Alex

motorly 5 star review on 5th January 2022

Lee Haymonds

motorly 5 star review on 29th November 2021

Elisabeta Mihaela Giuglea

motorly 5 star review on 20th September 2021

John Waghorn

motorly 5 star review on 29th September 2019

Anonymous

motorly 5 star review on 19th September 2019

Roy Harvey

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After reading all these unhappy customers, I don't want nothing to do you.”

Helpful Report

Sorry to hear, good luck with your car search.

“Made an enquiry on a Facebook ad. Was told I had made an application for finance!! Guy followed up to discuss and when I explained I just wanted to enquire he hung up!!”

Helpful Report

Hi Jamie, Sorry to hear you were not happy with our service. I can see you made a full application with us via a Facebook advert. It looks as though you supplied all your details including residential and employment, via our application form for car finance, which then resulted in a provisional decision (as per the image you've posted, this does not impact your credit rating). On listening to the call with our member of staff, it appears you only wanted to make an enquiry and didn't realise we would need to speak you, we therefore closed your application down, I do apologise if this is not actually what you wanted, and again apologies for the confusion of it being an application. Happy to discuss further, our telephone number is 0161 519 1550. Many thanks Motorly

“Requested multiple times to be removed from their spamming emails and texts to no avail. Warning to everyone, do not allow them to send you their messages you will NEVER get away from them!”

Helpful Report

“Took a lot of information, direct debit agreement/finance agreement and photo ID, told me I had been approved, then pulled at the last minute! Seems like a bit of a scam company”

Helpful Report

Hi Nick, thanks very much for your feedback. We were equally as frustrated in not being able to help - the decision came at the last stage and was out of our control. From looking at your file there was some discrepency on details provided. Please feel free to reach out to Steve your account manager to discuss further.

“Not very quick at all for decisions”

Helpful Report

“Can someone please call me on. 07783682863.thank you”

Helpful Report

We have tried to call. Not sure why you are posting here, and reviewing with a 1 star?

“Disgrace. the way I was treated. Got told I was good to go with re-financing then got told no. This has given me sleepless nights for both me and my partner. No reason . Then put me onto another company who where hopeless. The person who dealt with was Michael burns”

Helpful Report

Hi, thank you for taking the time to provide some feedback on your dealings with us. In looking at your case I can see that unfortunately we were ultimately unable to help with the specifics of your circumstances at present. When we discovered we were unable to help we did try a further 3 partners who we felt may be able to assist but in this situation they were also unable to help. I understand it can be frustrating on occasions such as this but we have tried all avenues available to us. I hope that in the future we can be of more assistance to you. Best of luck with your future car search. Motorly.

“Took all my all personal information for motor finance and after that no response”

Helpful Report

HI, If you see this message, please feel free to call the office or email us at info@motorly.co.uk, and we will be glad to see if we can assist, to find out what has happened with your application? Thanks motorly

“Keep sending u emails to apply then 5 minutes later your declined complete waste of time”

Helpful Report

“too hight APR !!!!, thanks”

Helpful Report

“Would have been polite for the sales guy to return my call as he said he would obviously he couldn't be bothered because the application didn't go through, Poor customer service”