Millbrooke Estate Agents Reviews

Name: Millbrooke Estate Agents
Address: 271 Mosley Common Road, Boothstown, Manchester
Rating: 4.95

5.0 Rating 206 Reviews

100 %

of reviewers recommend Millbrooke Estate Agents

Company Reviews

Metrics

Info

5.0

Based on 206 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Millbrooke Estate Agents:

Founded by Daryl Hamer and Claire Morgan in 2008, the Millbrooke brand is one of the most respected estate agencies in Manchester.

The industry has grown at an incredible rate over the past 10 years and its now more important than ever to ensure you are placing your property in the hands of a professional team. The benefits of having a successful, knowledgeable and experienced team of professionals looking after you is invaluable.

- We are a refocused concept in the estate agency industry here to shake up the traditional.

- We are creative property people who believe experience is everything.

- We are passionate about unrivalled service and innovation.

- We think outside the box. We are Millbrooke Estate Agents.

Visit Website

Phone:

0161 790 5154

Email:

hello@millbrooke.co

Location:

271 Mosley Common Road, Boothstown
Manchester
M28 1BZ

Millbrooke Estate Agents 5 star review on 12th March 2024

Mr H

Millbrooke Estate Agents 5 star review on 18th November 2022

Suzanne M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Lovely photo’s and friendly staff”

Helpful Report

“We have employed Millbrooke ( Dedicated Lettings ) for over 5 years to manage our buy-to-let property in Salford. We have always found them very professional. Recently our tenants vacated and Millbrooke found suitable new tenants who were in occupation in a month. Throughout this process Jade Craig and Director Claire Morgan kept us fully informed. There is a real benefit in having Directors and staff who we have got to know and can contact knowing they are familiar with our property.”

Helpful Report

“Thank you Holly for vetting & advise on new tenant details. Allways clear & helpfull I would recomend Millbrooke as your go to letting agent for our area. Thanks.”

Helpful Report

“The tools that are being used to sign, complete documents are amazing, everything is simple and well fast phased. Karen is the nicest person I've known, a real superstar. What refrains me from giving 5 stars, is the communication between the manager and the landlord. I've been told that my tenancy will be ending soon, and if I would want it extended. I wished to have it extended for 6 months, but got a reply that the pay would increase by 50£ per month. I've responded to the offer that some of the things that are within the apartment, requires money input by the landlord as it being way too worn-out , and nothing has been upgraded since the other tenants left in 2019. I've raised my concerns 3 weeks ago, and did not hear anything so far, I've tried to push for an answer last week, and still nothing, so I am lost and unsure what is happening with the apartment and my tenancy contract. Other than that, really enjoy being part of millbrooke.”

Helpful Report

Hi Tomas, Thank you for the kind words and also important feedback for us to review. We have a great relationship with you and we are sorry to hear of your concerns. We have quickly looked into this for you. I'm afraid you emailed our manager who was on annual leave at the time hence no initial reply. Somehow the out of office reply did not get to you unfortunately. You are always absolutely welcome to call us with any query so we can help you as soon as possible. I'm advised you are now aware about the member of staff being on annual leave which was unfortunate timing. We have now also encouraged you to call the team directly if you have any query. We have also established that unfortunately, the repairs you mention have never been reported to us I'm sorry to say, but I understand this is now explained and the importance of reporting of these repairs has been understood. We can now make progress on this for you. As part of reviewing your query, it may have been a quicker outcome for you to contact us directly. I'm sorry you felt the review platform was the best course of action but we completely understand. Ultimately as long as we get your feedback however it's shared, gives us the chance to help you. We are advised by the team your queries are being tended to. Thanks again Tomas and all the best, The Millbrooke Team.

“The staff at Millbrooke have been very helpful in managing my property and dealing with all requests so far. They are easy to reach by phone and email and very punctual in their replies. I would certainly recommend Millbrooke Lettings to manage properties from a landlord point of view. Appreciate all your help thus far!”

Helpful Report

Hi Ravi, thank you for your kind review and we look forward to working with you throughout your tenancy. All the best, Millbrooke.

“Friendly and efficient service by Daryl and the team at Millbrooke. Felt supported throughout the letting service. Would definitely recommend them.”

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Thanks so much for the support. We are super pleased you are happy with our services. All the best, Millbrooke.

“Everything fine a good job painting and explanation of everything smoth transition apart from it hasent had a deep clean especially kitchen oven fridge tiles floor which I was informed it had .”

Helpful Report

Hi David, Thank you for your time taken to review us. We are glad you found the process smooth, - thank you kindly for your feedback. We are sorry if you are not happy with something and ask you to contact us directly to see how we can help sort this. Your Inventory platform and log in as explained on your move in, provides you opportunity to flag any matters like this directly with us. We then look to seek a plan of action for you as best we can. The review platform is usually used to rate our service of handling your application however, we do thank you for making us aware of these teething issues upon your move in to enable us to offer a resolution. We can confirm your property was cleaned throughout and was checked and viewed as satisfied however, If you would like us to look into this for you we'd be more than willing to, please contact us to discuss and we will do our utmost to try and remedy the matter for you. Thanks again and all the best with your new home.

“Daryl & Claire provided a very professional, flexible service & were always on hand for advice which was importantly backed up by their extensive knowledge of the local market. Their team was helpful, courteous & responsive throughout the tenant search which was successfully finalised in the predicted timescale. Would recommend Millbrooke to other landlords.”

Helpful Report

Thank you kindly Steve. All the best, from the Millbrooke Team.

“Millbrooke Lettings, Boothstown, were friendly, attentive and professional and, even more importantly to me, flexible. Much appreciated.”

Helpful Report

Hi Robert, Thank you for the wonderful review! It is greatly appreciated. Thank's again! The Millbrooke Team

“Millbrooke are reliable & trustworthy. I've worked with them for over 2 years now and they have always delivered what they promise. Staff are keen to help and tenants are well 'screened' so disruption is kept to a minimum for the landlord. Yes, I would recommend them as good value for money and decent customer care for both the tenant and landlord, after all it is a partnership!”

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Hi Kim, Thank you for the wonderful review! We really appreciate your positive feedback. Thank's again! The Millbrooke Team

“Professional and Reliable”

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Thank you for the wonderful review! Thank's again! The Millbrooke Team

Millbrooke Estate Agents is rated 5.0 based on 206 reviews