&Meetings Reviews

Name: &Meetings
Address: 45 Beech Street, London
Rating: 4.67

4.7 Rating 197 Reviews

100 %

of reviewers recommend &Meetings

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4.7

Based on 197 reviews


Customer Service
Communication Channels	Telephone

About &Meetings:

Meeting rooms that make you look good – we are dedicated to making your meeting a successful one and we know how to make the right impression for you and your guests.

Our booking process is simple, clear and transparent, and you get a booking confirmation instantly so double booking is never a worry. Our onsite team are on-hand to take care of everything.

We don’t insist you hire for a whole day or even a half-day – when your meeting only lasts one hour why pay for longer? If you are looking for great value room hire we are your solution as we offer the most competitive rates and run monthly discount promotions to make sure you get the very best prices! And every booking you place with us online earns you &Rewards Points which you can redeem for future discount, shopping vouchers or charitable donations.

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Email:

enquiries@andmeetings.com

Location:

45 Beech Street
London
EC2Y 8AD

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&Meetings 5 star review on 14th February 2022

Richard

&Meetings 5 star review on 17th August 2018

Frank Hutton

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have booked two meetings room in your Aldgate facility. The Jewry was used first and was not suitable due to the proximity to the 'break out' area and kitchenette. The noise level was unacceptable. Having spoken to your team, another room was advised to us, Meeting room 4 - India was used. The room was booked for a sensitive meeting where one of our employees was in a distressed state due to the nature of the meeting being held. I cannot express my sheer disgust when listening back to the recording of the meeting (I had to transcribe the notes but wasn't present at the time) to hear the loud and unacceptable language that could be heard from other people in the vicinity. I would share the recording with you (was it not for GDPR) so you can hear the screaming, shouting, laughing and worst of all SWEARING that is within the recording. I passed on a complaint to the reception area when I was passing on the 27th Feb, but no-onw has even had the curtesy to contact me to discuss this. So two occasions, one was after the first complaint I made but thought I would give you the benefit of the doubt. I would not recommend your venue to anyone based on both our experiences with you.”

Helpful Report

Posted 4 years ago

Dear Anna, thank you for taking your time to provide us with feedback, I’m very sorry for the experiences you have had and more so that you have not been contacted regarding feedback you provided at reception; we are currently investigating on this to ensure it doesn’t happen again. We have sent you an email whereby we ask for more details on the incident and where we offer you a complimentary booking for the same value as your last one, so that we can show you that this is not our usual level of service and hopefully restore your faith in &Meetings. We hope to hear from you soon.

Posted 4 years ago

“I'm thoroughly unimpressed by &meetings and we'll aim to never use them again. We've used them twice and the first time was ordinary, but okay, the second time (this time) was terrible! Absolutely not worth the expense. 1. We're at Cheapside today and the internet is awful. I've done three tests across the day and we're at out fastest now, of 0.69MBS. That's seriously unusable for work purposes. What kind of conference venue offers unusable internet? I asked for access to another network which was given, but the speed is the same. 2. The service is rude. I mean, REALLY rude. Example one of many: we booked for 18 people and were given only a small amount of juice. I asked about it and was told (so rudely) that there was more in the fridge but "you can have it now if want it hot". No apology or warmth. I would have expected at least "yes, I'm so sorry. It wasn't put in the fridge prior, but would it be okay if we brought it in cold in an hour for your group?". 3. The 'hot' water in the urn was luke warm. Perhaps just as it was put out too early or similar.. easy enough to happen and fix. To make it easy I brought it out to ask if we could possibly get it refilled again with hot water and got huffed at. I guess I should have suffered through luke warm tea for our delegates as to not disturb anyone in their work day? Sorry guests, this venue is too busy to give you hot water for your tea, suck it up? 4. We asked for a pork free lunch as one of the orders we paid for, and when I followed up about the fact none was marked pork free I was huffily told it looked like it wasn't there (no apology, of course) but I could wait if I wanted while they went and got something else for us; not offered with anything other than eye rolling attitude reminiscent of my teenage daughter, like I'd asked for a bone marrow transplant, not just the dietary requirement for a guest that I'd paid for so they had their beliefs respected. But this was the attitude of every request for the day. Seriously, this is literally the rudest treatment I've ever had when running an event for clients, and we've used lots of venue for clients all around the world. Honestly, if this is their core business, I'd expect they'd want people back?? This venue is anything but customer focussed. Rude, huffy, poorly managed, underdelivered, badly resourced (seriously, wifi faster than dialup is a pretty standard expectation right?). There is nothing wrong with space itself though.. it's actually a really nice room! But the service, OMG. Don't do it to yourself. Find somewhere else. I will, next time.”

Helpful Report

Posted 4 years ago

We would like to apologise for your negative experience on the day of your meeting. The internet speed was due to a supplier issue and unfortunately affected the whole building that particular day. We take customer service very seriously and would like the opportunity to make things right, If you wouldn’t mind contacting us at your earliest convenience on 0800 073 0499, we look forward to speaking to you and working towards earning back your business.

Posted 4 years ago

&Meetings is rated 4.7 based on 197 reviews