We have booked two meetings room in your Aldgate facility. The Jewry was used first and was not suitable due to the proximity to the 'break out' area and kitchenette. The noise level was unacceptable. Having spoken to your team, another room was advised to us, Meeting room 4 - India was used. The room was booked for a sensitive meeting where one of our employees was in a distressed state due to the nature of the meeting being held. I cannot express my sheer disgust when listening back to the recording of the meeting (I had to transcribe the notes but wasn't present at the time) to hear the loud and unacceptable language that could be heard from other people in the vicinity. I would share the recording with you (was it not for GDPR) so you can hear the screaming, shouting, laughing and worst of all SWEARING that is within the recording. I passed on a complaint to the reception area when I was passing on the 27th Feb, but no-onw has even had the curtesy to contact me to discuss this. So two occasions, one was after the first complaint I made but thought I would give you the benefit of the doubt. I would not recommend your venue to anyone based on both our experiences with you.