Mazuma Accountants Reviews

Name: Mazuma Accountants
Address: Dragon House, Princes Way, Bridgend Industrial Estate, Bridgend, Bridgend
Rating: 4.79

4.8 Rating 125 Reviews

95 %

of reviewers recommend Mazuma Accountants

Company Reviews

Metrics

Info

4.8

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Mazuma Accountants:

Don’t worry about your accounts. We’ve got this.
We’ve been the pioneers of hassle-free accountancy for over 13 years. From £28 + VAT per month we'll take care of everything for you. Join us and never worry about your bookkeeping, accounts and tax again.

Visit Website

Phone:

0333 0143369

Email:

sales@mazumamoney.co.uk

Location:

Dragon House, Princes Way, Bridgend Industrial Estate, Bridgend
Bridgend
CF31 3AQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service. My team is unreachable, I have tried to contact Mazuma several times to request a change in team and clarify what is going wrong and this has been unsuccessful.”

Helpful Report

“Horrible Service, they don't do their job; once you pay, there is no one that will answer the phone”

Helpful Report

“Awful service, spent all week trying to make contact with them to confirm my self assessment was in hand. Finally spoke to someone today, with 7 hours until deadline to tell me they weren't doing it. I have numerous unanswered emails since joining them. I would not recommend them under any circumstances.”

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“I was offered £145 for my phone which I accepted. I sent the phone to Mazuma who then reduced the offer to £45 which I rejected as the phone was in very good condition. A day later I received an email from them offering me £90. Which tells me they are crooks! Never again.”

Helpful Report

“I went with Mazuma because I had cripplingly anxiety about taxes and you know what they did get me over my fear of the HMRC! They just did it by losing me 20k in the pandemic in SEISS grants, incorrect tax, fines, bankrupting my business and ending up on Universal Credit because when I joined they were basically a MLM and no one was an actual accountant. I did not know there was no legal definition in England and Wales for who could call themselves an accountant and a similiar disabled freelancer recommended them. I figured the fact the promised tech was a bit Atari 87 and they spelled all three of my names wrong was just life right? Don't sweat the small stuff with these boss babes. Then the freak combo of a pandemic and me almost dying of a totally unrelated illness. They made a mistake and from there dug in. No surrender like auditioning to join the DUP. I can't really tell you the whole story because my lawyer and the police advised against it or using my real name here after the 14 month long BARRAGE of harassment and bullying when I tried to resolve things. Weird social media follows and brigading, 7 different calls on a day I had been hospitalised by the stress of it until I broke down crying and begging them to stop, birthday cards, over 75 phone calls unrelated, countless emails until they were stopped promising Amazon vouchers if I referred X number people and they posted press about how negative clients are 'oof boarded' to keep their mental health good. They do a very good subject access request under GDPR though. Tip top. I get the feeling not their first time. They knew through out I had a life threatening illness and kept insisting I wanted special treatment. I wanted reasonable adjustments like HMRC disability helpline which is hardly Make-a-Wish. They didn't make me sick but they did nearly make me homeless. I then spent what I wasn't sure where my last months in an alphabet soup where HMRC were so aghast about their behaviour I had to contact CAB, then they had me off to Trading Standards, the ICAEW to see how they could not be overseen by any accountancy body. They refused to engage with my lawyer and basically dragged the complaint out because they figured in their words 'you don't have long'. My lawyer advised I had a great case but honestly he didn't want to take it they were so upsetting to deal with and he feared it would break me. We both walked away from the money for our sanity. Mazuma are like an abusive relationship. So unprofessional that when I had to apply to the DWP I could not believe how kind and efficient they were in comparison. Imagine? Your business makes the Department of Work and Pensions look cuddly? Yikes on a bike. I really wanted to hold them accountable, mistakes happen. Cruelty is a choice though. An apology, some pleasantries. They go a long way. That said their T&Cs do seem to be a reply to every issue I raised and all those orgs that might have been my bucket list. I will live and I decided that better to put my energies into rebuilding my career. When I emailed to end my contract, I got 19 phone calls and emails and each time I saw their name I started crying. 20 hospital admissions in two years and a bunch of Welsh women with poorly written Word documents is what broke me. But I no longer fear the HMRC, my admin skills are now amazing and their nonsense has given me CV skills like no one's business so one extra star for an exposure therapy style so brutal Channel 4 would film it. I feel so incredibly embarrassed to have been sucked in by Mazuma. I thought I could spot MLM huns. I would not be that idiot who bought overprice leggings. I was that idiot who hired them to be my accountant. I felt so stupid I almost didn't tell anyone because who would believe me? Turns out a lot of legal organisations did, but I still don't feel any less ashamed of being so trusting of their sales pitch and discounting the red flags. I wish Ann Robinson still did Watchdog. Bet they'd respond very differently to her than my working class South Asian lawyer from Luton...”

Helpful Report

“"The computer says no" is the best description of this company. They gave us bad advise which was late and they then said it wasn't their fault? Every time you filed something they make mistakes or can't read the simple reports printed from Sage correctly. If your business doesn't fit in with their basic computer driven service your stuffed. Very poor communications mostly delivered by non qualified people as their so called qualified Accountants only seem to work part time. When it comes to signing off your accountants or Tax Return you'll receive an email everyday that you haven't replied, very annoying and very amateurish service. Find your self a local accountant and you'll be looked after a lot better than these people.”

Helpful Report

Hi Colin, We're sorry to hear that you feel this way. We do understand that sometimes it is frustrating that items that you feel should be tax deductible are not. We do not make the tax rules and can only advise on the best course of action for our clients to avoid investigation or penalty by HMRC. As many of our staff have families, we operate family-friendly policies that allow them to work away from the non-conventional 9 to 5 regime. However, we always make sure that queries are answered and all our staff are qualified for the work they do. Our tax return document system automatically reminds people that they have an unsigned tax return - we find that most clients appreciate this so that they don't forget to sign it and end up missing a filing deadline and incurring a late filing penalty. Overall, we always try to act in our clients best interests. We are very sorry that you do not feel we have done this with you on this occasion.

Mazuma Accountants is rated 4.8 based on 125 reviews