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Mazuma Accountants Reviews

4.8 Rating 125 Reviews

95 %

of reviewers recommend Mazuma Accountants

Company Reviews

4.8

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Mazuma Accountants:

Don’t worry about your accounts. We’ve got this.
We’ve been the pioneers of hassle-free accountancy for over 13 years. From £28 + VAT per month we'll take care of everything for you. Join us and never worry about your bookkeeping, accounts and tax again.

Visit Website

Phone:

0333 0143369

Email:

sales@mazumamoney.co.uk

Location:

Dragon House, Princes Way, Bridgend Industrial Estate, Bridgend
Bridgend
CF31 3AQ

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service. I’ve been with them for 5 years now and they’ve made something I find daunting easy. A well deserved 5 stars from me!”

“I was offered £145 for my phone which I accepted. I sent the phone to Mazuma who then reduced the offer to £45 which I rejected as the phone was in very good condition. A day later I received an email from them offering me £90. Which tells me they are crooks! Never again.”

“I went with Mazuma because I had cripplingly anxiety about taxes and you know what they did get me over my fear of the HMRC! They just did it by losing me 20k in the pandemic in SEISS grants, incorrect tax, fines, bankrupting my business and ending up on Universal Credit because when I joined they were basically a MLM and no one was an actual accountant. I did not know there was no legal definition in England and Wales for who could call themselves an accountant and a similiar disabled freelancer recommended them. I figured the fact the promised tech was a bit Atari 87 and they spelled all three of my names wrong was just life right? Don't sweat the small stuff with these boss babes. Then the freak combo of a pandemic and me almost dying of a totally unrelated illness. They made a mistake and from there dug in. No surrender like auditioning to join the DUP. I can't really tell you the whole story because my lawyer and the police advised against it or using my real name here after the 14 month long BARRAGE of harassment and bullying when I tried to resolve things. Weird social media follows and brigading, 7 different calls on a day I had been hospitalised by the stress of it until I broke down crying and begging them to stop, birthday cards, over 75 phone calls unrelated, countless emails until they were stopped promising Amazon vouchers if I referred X number people and they posted press about how negative clients are 'oof boarded' to keep their mental health good. They do a very good subject access request under GDPR though. Tip top. I get the feeling not their first time. They knew through out I had a life threatening illness and kept insisting I wanted special treatment. I wanted reasonable adjustments like HMRC disability helpline which is hardly Make-a-Wish. They didn't make me sick but they did nearly make me homeless. I then spent what I wasn't sure where my last months in an alphabet soup where HMRC were so aghast about their behaviour I had to contact CAB, then they had me off to Trading Standards, the ICAEW to see how they could not be overseen by any accountancy body. They refused to engage with my lawyer and basically dragged the complaint out because they figured in their words 'you don't have long'. My lawyer advised I had a great case but honestly he didn't want to take it they were so upsetting to deal with and he feared it would break me. We both walked away from the money for our sanity. Mazuma are like an abusive relationship. So unprofessional that when I had to apply to the DWP I could not believe how kind and efficient they were in comparison. Imagine? Your business makes the Department of Work and Pensions look cuddly? Yikes on a bike. I really wanted to hold them accountable, mistakes happen. Cruelty is a choice though. An apology, some pleasantries. They go a long way. That said their T&Cs do seem to be a reply to every issue I raised and all those orgs that might have been my bucket list. I will live and I decided that better to put my energies into rebuilding my career. When I emailed to end my contract, I got 19 phone calls and emails and each time I saw their name I started crying. 20 hospital admissions in two years and a bunch of Welsh women with poorly written Word documents is what broke me. But I no longer fear the HMRC, my admin skills are now amazing and their nonsense has given me CV skills like no one's business so one extra star for an exposure therapy style so brutal Channel 4 would film it. I feel so incredibly embarrassed to have been sucked in by Mazuma. I thought I could spot MLM huns. I would not be that idiot who bought overprice leggings. I was that idiot who hired them to be my accountant. I felt so stupid I almost didn't tell anyone because who would believe me? Turns out a lot of legal organisations did, but I still don't feel any less ashamed of being so trusting of their sales pitch and discounting the red flags. I wish Ann Robinson still did Watchdog. Bet they'd respond very differently to her than my working class South Asian lawyer from Luton...”

“I have been with Mazuma for several years and have always been happy with their service. I have never written a review because although they have been good accountants, they have done what I expect from a professional company. However, the reason for my review was just to highlight one particular employee who has gone above and beyond time and time again. Jordan Hughes from Team Osborne. His exemplary service is the reason my review is 5 stars and not 4.”

“I’m so thankful for Mazuma Accountants. They made it very easy for me to ensure my accounts were done correctly when I really didn’t have the time or knowhow to do so. The cost was reasonable and I’ve never experienced an issue so I have only good things to say!”

“I have always found Mazuma team professional, quick and most reliable source for my accounting needs. I guess that is the reason I am with Mazuma from past 10+ years. I will never hesitate to recommend them.”

“Friendly, affordable, professional service that makes self-employment a lot less scary.”

“I have recently had dealings with Hayley and she has been most helpful in sorting out my queries in a fast and effective manner”

“Very efficient”

“Extremely prompt, efficient, professional and reliable service.”

“A very helpful service to customers particularly those who like me have a few memory problems, making atask such as a tax return easier and less stressful. Thankyou”

“We have been using Mazuma Accountants for nearly ten years and couldn't be happier. We post basically all our accounts documents to Team Darling who then takes care of everything. How easy is that? Mazuma also takes care of our payroll every month. Alison has been 'my rock' for years, as she's always there to answer any payroll queries that I've got. She's quick and very efficient when she does our payroll. Huge thank you for a brilliant service!”

“I looked into Mazuma because I had always found the bookkeeping and finance side of the business the hardest to run. Great service from start to finish, highly recommended.”

“Mazuma Accountants have been a very reliable service for me, They are friendly and quick & easy to engage with, Can handle the accounts in a timely manner, Very competitive and fairly priced for a small business such as myself, and I believe they are an approved HMRC accountant service which is reassuring that the service give has integrity and is professional. I have no problem endorsing Mazuma as a Very Good Service.”

“Top quality service. I spent a few years muddling through my own accounts, worried I'd make a mistake! I am pleased to have the professionals at Mazuma take care of this for me now, so I can focus on the aspects of my business I'm actually good at.”

“We have nothing but good things to say about Mazuma Accountants. They provide a fast, reliable and friendly service. Nothing is too much trouble. Alison Edwards did our first pay roll and I could not believe how fast she came back with it all completed. It caused us no stress and it was at such ease. We could't thank her enough for making our first month running our own business stress free!”

“They are totally efficient and so good to deal with. We feel safe in their hands.”

“I’ve been with Mazuma many years and I can highly recommend them. They have received numerous accolades for their innovative, modern, and user-friendly service. They have certainty brought accountancy into the 21st century.”

“It’s hard to believe that the service and the price go together. Great price, saves you a bunch of time and so professional. Would highly recommend to any small business owner!”

“Very quick and efficient service at a great price. I highly recommend Mazuma to all small businesses as they really take the hassle away from you and give me great advice on something I know little about and need help with!”

Mazuma Accountants is rated 4.8 based on 125 reviews