Mazuma Accountants Reviews

4.94 Rating 93 Reviews
99% of reviewers recommend Mazuma Accountants

About Mazuma Accountants: Don’t worry about your accounts. We’ve got this.
We’ve been the pioneers of hassle-free accountancy for over 13 years. From £28 + VAT per month we'll take care of everything for you. Join us and never worry about your bookkeeping, accounts and tax again.

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0333 0143369


Dragon House, Princes Way, Bridgend Industrial Estate, Bridgend

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
on-time delivery
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Under an hour
"Callum was a pleasure to speak to and very quick to answer my query."
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"Changed accountants just before my EOY was due, Mazuma dealt with it in less than 4 wks, with no fuss or bother. really pleased"
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"The service is fab, the amount of work they put in to help you is great. The advise and response time is amazing and would recommend to a lot of start ups and medium businesses."
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"I must write a review to say how pleased I am with the overall service provided by Mazuma. Special thanks must go to Melissa who has had to dealt so well with my queries today. So please pass on my appreciation to her. **Highly recommend this company for stress free accountancy**"
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"The customer service team at Mazuma are fantastic. They're always happy to help and are very friendly. I recently spoke with Cerys Daniels about some questions I had and she was lovely. She looked into everything I asked and got back to me really quickly. She sorted me right out! 😁 I highly recommend Mazuma as they take all of the stress out of accounting. Thank you Team Mazuma! 👍"
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Thanks for the lovely feedback Paul! We'll be sure to pass this on to Cerys. She's always delighted to be able to help people! :-)
"Great company and service. Before Mazuma I used to let my invoices and receipts pile up and then sort a big mess at the end of the year and a big bill from my accountant. Now everything is done on time and I get monthly statements, and a small monthly bill."
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"Cerys has been absolutely amazing in helping me with my accounts the last few weeks. She’s gone above and beyond, staying behind after work to speak with me. Cerys has been nothing short of fantastic. Brilliant asset to the Mazuma team. Thank you Cerys, you’ve been an absolute star."
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Thanks for the lovely feedback Gemma! We'll be sure to pass this on to Cerys - she's a star!
"Excellent quality, service and communication. Can't fault them!"
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"Great service, really helpful team at Mazuma who do everything for me. They remind me to send them my paperwork to do my bookkeeping and make sure everything gets filed on time to HMRC. I also love their free app which means I don't have to pay for another app to do my invoicing to my customers saving me money!"
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""The computer says no" is the best description of this company. They gave us bad advise which was late and they then said it wasn't their fault? Every time you filed something they make mistakes or can't read the simple reports printed from Sage correctly. If your business doesn't fit in with their basic computer driven service your stuffed. Very poor communications mostly delivered by non qualified people as their so called qualified Accountants only seem to work part time. When it comes to signing off your accountants or Tax Return you'll receive an email everyday that you haven't replied, very annoying and very amateurish service. Find your self a local accountant and you'll be looked after a lot better than these people."
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Hi Colin,

We're sorry to hear that you feel this way. We do understand that sometimes it is frustrating that items that you feel should be tax deductible are not. We do not make the tax rules and can only advise on the best course of action for our clients to avoid investigation or penalty by HMRC.

As many of our staff have families, we operate family-friendly policies that allow them to work away from the non-conventional 9 to 5 regime. However, we always make sure that queries are answered and all our staff are qualified for the work they do.

Our tax return document system automatically reminds people that they have an unsigned tax return - we find that most clients appreciate this so that they don't forget to sign it and end up missing a filing deadline and incurring a late filing penalty.

Overall, we always try to act in our clients best interests. We are very sorry that you do not feel we have done this with you on this occasion.
"Speedy effective service. Always friendly and helpful. What more do you need."
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"I wanted to commend the help that Nathan has been giving me, especially with the recent questions I had about our business accounts. Nathan has been very patient with my emails and regular questions about our accounts. There are some issues I need some help and advise with (after all, I'm a dental professional, not an accountant) and Nathan always replies quickly and professionally. It gives me confidence that our accounts are being dealt with in the best possible way so 'thank you!'"
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"I like the way Mazuma Accountants are easy to engage with, picking a LTD Weight Accountant Service to get started and the rest is just as easy. Mazuma Accountants is a Really efficient Service."
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"I have recently had dealings with Hayley and she has been most helpful in sorting out my queries in a fast and effective manner"
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"Great service. Very prompt and extremely reassuring and kept my updated throughout the process. Will definitely be using again"
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"Completed my tax return very quickly."
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"Hayley has been very helpful when enquiring about maternity allowance and my up coming tax return."
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"Very helpfull"
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"Brilliant - very quick, accurate, easily available, and pleasant to deal with. Many many thanks"
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"Many thanks for the rapid turnaround"
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Mazuma Accountants is rated 4.94 based on 93 reviews