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LycaFly Reviews

1.2 Rating 170 Reviews

6 %

of reviewers recommend LycaFly

Company Reviews

1.2

Based on 170 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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LycaFly 1 star review on 17th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please don’t book with Lycafly , I don’t want anyone of you to endure the absolute torturous process of having to deal with the Lycafly customer service team. I booked through them in March 2020 and couldn’t fly due to Covid . I applied for a refund in October and six months later I’m still waiting for my money. Etihad have confirmed they refunded the money to Lycafly in October 2020 so I don’t know what could possibly be causing the delay other than a completely incompetent Customer Service and Accounts team . Nothing has been processed to date and at some point you have to start thinking these guys are absolute crooks when they don’t have a justifiable reason for the delay . I have no doubt they have scammed numerous individuals and shouldn’t have a licence to trade with their unlawful deductions of an admin fee to process a refund. Don’t waste your time and money with these cowboys .”

Posted 3 years ago

“I booked for two people in 2020 for april holiday but due to covid situation and countries Visa getting suspended I had to cancel tickets.. on march 2020. Regarding my refund it was said by lycafly agent they wont charge me any fee as they understand for the covid situation but airlines would charge and refund would be given out with 7-8 working weeks.. never happened came to 2021 February rang them they told me to go speak to the airlines I booked on.. I spoken to Oman Airlines they told me my total refund would be full refund.. yet lycafly said they only giving me £1079.32 from my £1679.32! I booked tickets with lycafly for the past 12years for me and my 7 members family but I'll NEVER ever book again with lycafly.. totally money grabbing Agent.. DO NOT BOOK FLIGHTS OR ANY DEALS FROM lycafly. Theyll eat your money and put it on airline charge policy.”

Posted 3 years ago

“We understand that our Sept 2020 flight was cancelled due to Covid and we didn't chase the refund as we understand the pressures the agents are under but now in Feb 2021 and we still haven't received the payment even though in our last 3 calls to them this month we have been told the payment will be in the next few days. Not happy customers and still out of pocket £1455”

Posted 3 years ago

“Absolutely abysmal. These people should not have a licence to trade. In Jan 2020 paid £682 for a return flight to Tokyo in March 2020. Due to Covid I had to cancel as I would not have been able to return to the UK. LycaFly said I would only get £93 refund. After complaining about this and arguing with them for months I finally accepted that £93 was all I was going to get out of them so I accepted their offer. It is now Feb 2021 and do you think they paid me the £93? NO THEY DIDN'T!!! LycaFly are unscrupulous and could be classed as scammers by many people. Do your research or book with them at your peril. My suggestion is to go directly to the airline if booking a flight or to a reputable agent like Tui if you are booking a package.”

Posted 3 years ago

“Very rude and poor customer service. Despite advising by airline refund will be processed in 3 weeks maximum these rude lycafly are advising it will take .6 months to process my refund.”

Posted 3 years ago

““Do not use lycafly, all the support team are thieves. Do not use this scammers, as they've taken my money and dont want to refund me back. Everyday is a different story.”

Posted 3 years ago

“Waiting for refund from April 2020. Scammed clearly. Research points to a corrupt company with links to atrocities in Sri Lanka.”

Posted 3 years ago

“Do not use lycafly, all the support team are thieves, they will take every penny off you, rinse you until you’re dry. They blatantly lie, I hope they get bankrupt and go under especially when people are dying during covid and they are making matters worse by charging an extortionate amount to change flights or not even refunding.”

Posted 3 years ago

“Don't want to give even 1 star.. awful company... eventually got the bank to contact them and get the refund.. avoid.. avoid.. avoid ...”

Posted 3 years ago

“Actually star at all! A lot of us are still waiting for a refund. The people I used to send my enquiry has an automatic reply stating that they are no longer working for Lyca fly. The calls are diverted to a call centre in Sri Lanka! We are desperate to get our money back!”

Posted 3 years ago

“How is the government allowing this company to still run when they are taking peoples hard earnt money so they can pay the staff wages”

Posted 3 years ago

“They ARE REFUSING TO GIVE OUR KONEH BACK EVERYONE IS THE MANAGER APPARENTLY”

Posted 3 years ago

“9 months and still waiting for flight refund (due to covid) - ZERO responses to any emails.”

Posted 3 years ago

“Please Avoid this company at any cost!!!! Until now, I am still waiting for my refund, since march. Rang airlines which informed me that the money has been sent to lycafly long time ago and I should have gotten it in September. They are illegally holding my money back. Calling lycafly, where is your conscience!!???? Give our money back ASAP!!!!”

Posted 3 years ago

“Very bad experience. Booked tickets 1 year ago. Still waiting for refund. I have send hours on phone but still no solution. They are holding our money. Airline has send our refund to them but 3 months ago but they are holding our money.”

Posted 3 years ago

“Still awaiting my full refund. I have been lied too repeatedly. I have written correspondence promising the refund by certain dates. Still no refund. Lycafly claimed I HAD to pay an admin fee of £100 per person for our flights being cancelled due to COVID. I challenged this with Etihad whom informed me this was not the case and actually illegal. Lycafly then amended this to £30 per person. Again I challenged them, at which point I received written correspondence from them admitting they could not charge me an admin fee without my consent! I just want the £1138.92 outstanding!”

Posted 3 years ago

“Completely useless. Such a waste of time. I spent 33 mins on the phone with them but they couldn't figure out how to make the payment with a card. Completely useless.”

Posted 3 years ago

“I wish I could give 0 stars. Absolutely appalling. I have been waiting 5 months for my refund for a flight from Korea to London. At first the ticket was for December in which I chose to extend to July - Cost me £300+ to change the date, which I dealt with. Come July, I get an email that British airways cancelled their flights and Lycafly gave me an option to get another flight... which they expected me to pay MORE MONEY for so-called tax difference when the flight was cancelled with no fault of mine whatsoever. I finally decide to give up with this company and just asked for a refund so I can use another flight company. They offered me a 'partial refund' which they did not even specify the price for. They told me they had applied for the refund in July.... Come October, I call up British airways to check if Lycafly have applied for me refund, and what a surprise! BA tell me that there has been no refund applied for. So I call Lycafly, get a half hearted apology and they apply for my refund in October... AGAIN. Till this day, I am STILL waiting for this so-called partial refund, in which I do not even know how much I will get. They keep telling me BA isn't giving them the refund but I don't buy it. This is a shambles and I am indeed very very vexed. p.s I am a broke student and cannot afford to deal with this excuse of a company.”

Posted 3 years ago

“Still no refund for Covid flight cancellation after 8months...”

Posted 3 years ago

“I can echo all the other reviews on here. Our flight to Sri Lanka was cancelled in July. We have been told that the airline has refunded our flight and lycafly has our money. Despite this, every time we ring we are fobbed off and told we must continue to wait. We will NEVER do business through this company again. We are now attempting a chargeback and, failing that, we will see what our insurance covers. We will also be publicising this far and wide as we wouldn't want anyone else to be conned by this disreputable company.”

Posted 3 years ago

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LycaFly is rated 1.2 based on 170 reviews