Absolutely abysmal. These people should not have a licence to trade. In Jan 2020 paid £682 for a return flight to Tokyo in March 2020. Due to Covid I had to cancel as I would not have been able to return to the UK. LycaFly said I would only get £93 refund. After complaining about this and arguing with them for months I finally accepted that £93 was all I was going to get out of them so I accepted their offer. It is now Feb 2021 and do you think they paid me the £93? NO THEY DIDN'T!!! LycaFly are unscrupulous and could be classed as scammers by many people. Do your research or book with them at your peril. My suggestion is to go directly to the airline if booking a flight or to a reputable agent like Tui if you are booking a package.