Still awaiting my full refund. I have been lied too repeatedly. I have written correspondence promising the refund by certain dates. Still no refund. Lycafly claimed I HAD to pay an admin fee of £100 per person for our flights being cancelled due to COVID. I challenged this with Etihad whom informed me this was not the case and actually illegal. Lycafly then amended this to £30 per person. Again I challenged them, at which point I received written correspondence from them admitting they could not charge me an admin fee without my consent! I just want the £1138.92 outstanding!