I booked for two people in 2020 for april holiday but due to covid situation and countries Visa getting suspended I had to cancel tickets.. on march 2020. Regarding my refund it was said by lycafly agent they wont charge me any fee as they understand for the covid situation but airlines would charge and refund would be given out with 7-8 working weeks.. never happened came to 2021 February rang them they told me to go speak to the airlines I booked on.. I spoken to Oman Airlines they told me my total refund would be full refund.. yet lycafly said they only giving me £1079.32 from my £1679.32! I booked tickets with lycafly for the past 12years for me and my 7 members family but I'll NEVER ever book again with lycafly.. totally money grabbing Agent.. DO NOT BOOK FLIGHTS OR ANY DEALS FROM lycafly. Theyll eat your money and put it on airline charge policy.