Please don’t book with Lycafly , I don’t want anyone of you to endure the absolute torturous process of having to deal with the Lycafly customer service team. I booked through them in March 2020 and couldn’t fly due to Covid . I applied for a refund in October and six months later I’m still waiting for my money. Etihad have confirmed they refunded the money to Lycafly in October 2020 so I don’t know what could possibly be causing the delay other than a completely incompetent Customer Service and Accounts team . Nothing has been processed to date and at some point you have to start thinking these guys are absolute crooks when they don’t have a justifiable reason for the delay . I have no doubt they have scammed numerous individuals and shouldn’t have a licence to trade with their unlawful deductions of an admin fee to process a refund. Don’t waste your time and money with these cowboys .