lilycuddles Reviews

3.48 Rating 44 Reviews
61 %
of reviewers recommend lilycuddles
Merchant Metrics
Shipping & Delivery
Delivery Methods
Customer Service
Communication Channels
Email, Live Chat
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About lilycuddles:

We are a family owned company set up by two parents with the desire to provide dads, mums and their little one(s) with amazing and essential products they actually need in one place.

Finding that preferred and desired product to help care for your little one(s) and keep them happy should not be a hassle.

So, at lilycuddles we stock variety of amazing and useful products from different brands. Whether you are shopping on a budget or looking for a specific brand, we have the products to suit your needs.

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Anonymous  // 01/01/2019
Gorgeous little activity table in beautiful colours, very well made. Delivery took some time but in my opinion it was worth the wait.
Not received my order. Requested to cancel it and not received a reply
I won’t recommend this company. My order was extremely late and nobody bothered to get in touch. I tried to reach them via the email on their website and Facebook yet received no response neither did they pick phone calls. After two months of no show, I. conntacted Amazon account for refund since I paid through them. That was my only saving grace.
I can’t believe they have the audacity to still contact me for a review.
Hi, it never arrived and I emailed about it not arriving but never heard back. I ordered it about 3 months ago.
All items were delivered on time, cant fault the customer service
Great service, fast delivery. Will use again.
Package was slightly late, but just a day after the quoted time. Overall happy with the service and the baby rocker.
This is a terrible company. Ordered a dolls pram for our granddaughter at around £50 on 4th December 2020. They acknowledged the order and took our money and we never heard from them again. They don’t answer the phones and they don’t respond to emails. We had to raise a case through PayPal and only had our money returned (by PayPal) over 6 weeks later. Don’t touch this shower with a barge pole.
Ordered a cot bed and cancelled it before delivery. Money was taken out of my account straight away. No response to calls and the numerous emails we have sent. Money not refunded. It has been over 2 weeks
Paid £5.99 for next day delivery. Item arrived ten days later
Been trying to get into contact with somebody for several days now I’ve tried via email telephone Facebook and Instagram about a product I’ve ordered for a lot of money I find the customer service terrible and still nobody has gotten back to me about my issue
Excellent. Thanks.
I purchased a leapstart leapreader 3D and was sent the wrong item, after numerous failed attempts over days I got through to someone on the customer service line who advised me to send the product back. Despite having confirmation the sender has received the item back unlike promised after being delivered up to 3 weeks later I had not received my refund.

The customer service number is useless as no one answers or even the email service no one responds
When someone did answer they tried to convince me it's the same product I refused to keep the product and insisted on returning.

I feel there was no customer service to compensate for the error THEY made if anything my time had been wasted I couldn't gift the toy I wanted to somebody and had to waste my time returning.

From start to end unfortunately a very disappointing service.
Eventually I had to retrieve money through pay pal after 3 weeks Of no correspondence

Will not be using this website again to purchase And would advise others not to.
Terrible experience.
I never received my order nor the refund I have requested!
I never received the item ordered I emailed various times and no response. Chased and chased and am advised I will get a full refund. I never received a full refund and have sent 3 emails but no response... awful company do not use.
Great service and good quality products
I have been trying to contact them for over 2 weeks via e mail. I've tried customer service and sales. Not had a response.i an trying to return a car seat.
Loved the item we purchased, would absolutely buy again!
Quick and nice
Very competitively priced and quick delivery. Would definitely recommend.
lilycuddles is rated 3.48 based on 44 reviews