“Installation went smoothly and any problems have been dealt with quickly and courteously. They have been very patient with several false alarms, mainly caused by the fall detector alarm which I originally chose. I have now changed that for the ordinary one which is much more satisfactory and I received a refund very promptly. All good!”
“This alarm is for our mother and it gives us all peace of mind knowing there is someone at the end of a button who would be able to respond to her immediately.”
“I ordered the Pendant version of the Fall detector but didnt realise it only detected hard falls. Mum has fallen several times and the alram has not has not activated. The Paramedics have advised that we need the wrist version.”
Dear Anita,
Thank you for leaving us your feedback.
I am sorry to hear of that you have had problems with your Mother's Fall Detector.
A member of our customer service team has called in order to arrange a replacement wrist detector to be sent to you. However, they were unable to reach you.
We will try to be in contact again regarding this. In the meantime, please feel free to get in touch with our customer service centre on 0800 999 0400 or by emailing us at info@lifeline24.co.uk.
Kind Regards,
Lifeline24
“I bought the wrist alarm for my mother. It seems really sensitive and she keeps setting it off. Yesterday when drawing the curtains! It does seem very sensitive. Is there s way to make it less so. She also finds the strap too big and would prefer a choice of colours for the strap. Perhaps have one designed for women that is smaller. The response team have been great and reassuring.”
“I ordered this appliance to help my Mother, received it straight away although had not completed the online form completely, however this appliance did not work against the answerphone so we sent it back, not even getting it out the box, we have been charged £35 for a set up fee regardless. Not happy at all, so basically check that you are going to have this appliance regardless. There should be a notice to say that you have to pay a charge of £35 to order regardless.”
Good Afternoon,
Thank you for leaving us your feedback today. I am sorry to hear about your experience with the closure of your Mother's account.
I have looked into your case further and I can see that you have since been in contact with our customer service team. A full refund including the setup fee was processed in April.
Whilst it can take between 10-12 working days to appear in your bank account, the notes on the account reflect that you should now have received this payment.
If you have still yet to receive your refund please call our friendly customer team on 0800 999 0400 at your earliest convenience.
Kind Regards,
Lifeline24
“[2nd attempt to get review transmitted]
I'm impressed with Lifeline because I have had no false alarms sent by the trigger as happened with my previous company. Unless the base unit can be reached and a false alarm cancelled, neighbours are alarmed unnecessarily. The trigger is small andnot noticeable worn round the neck. Test calls from me are answered quickly and politely!
[End of review] Since the first attempt couldn't be handled by Facebook pse acknowedge receipt of this one]”
“I really didn't want to admit that I would need anything like this ever but after two falls I now know that is just want I do need. The bracelet is comfortable and I feel secure in the knowledge that if I need help at anytime, it is just a push away. It is something I have that I hope never to use but could be so useful.”
“Great service and easy to install, it’s a great safety blanket knowing our Mum is safe and we can be contacted if anything happens to her, it gives us piece of mind as well.”
Dear Sylvia,
Thank you for your feedback.
I am very sorry to hear that you have had difficulties with starting up your account. I am pleased to hear that the account is now active and the alarm is in use.
Should you have any further queries or technical concerns please do not hesitate to contact our friendly customer service team on 0800 999 0400.
Kind Regards,
Lifeline24
“The process was simple and straightforward. The staff were very helpful on the two occasions I had to contact Lifeline 24 for advice. I feel greatly relieved and reassured that my parents now have a safeguard in place, particularly during this very uncertain time.”
“Great customer service and very speedy delivery. Would definitely recommend to others. My 89 year old mum now feels much safer in her own home and I have far more peace of mind knowing that she can call for help 24/7”
