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LeisureBench Ltd Reviews

4.9 Rating 118 Reviews
97 %
of reviewers recommend LeisureBench Ltd
4.9
Based on 118 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read LeisureBench Ltd Reviews

About LeisureBench Ltd:

We're an industry-leading supplier of quality indoor and outdoor furniture, offering unrivalled care and service for our customers.

Our furniture is selected for strength, longevity, quality and value. We source worldwide to ensure that both our ethical standards of production and our high environmental demands for sustainability are met.

We are situated in the very heart of the UK and with over 100,000 square feet of warehousing we can ensure a reliable supply and fast delivery wherever and whenever you need us.

We are also participants in LOFA's 'Made Aware' scheme which focusses primarily on sustainable forestry.

Quality
We deliver high quality outdoor furniture suitable for any commercial environment. Nearly all of our products are FSC certified and EU compliant too.

Value
Because we buy direct from manufacturers worldwide and deliver all our stock direct from our own warehouses we can offer the best value available anywhere both online and offline.

Service
Our customer service team will do everything they can to make sure your furniture is delivered to you where and when you want it. We go the extra mile to ensure our customers have the best possible service.

Our Promise To You
We promise to always provide a great service. We want you to have the peace of mind of knowing we will be here for you, whenever you need us and for whatever you might need us for. We will not let you down, and that is a promise. Sometimes things happen of course, but when they do, it is our promise to you that we will go that extra mile to make sure your experience with us is a smooth, helpful and enjoyable one. Every single one of our customers is important to us and we will do more, and make a greater effort, than any other company out there. That is our promise to you.

Visit Website

Phone:

1949862920

Email:

support@leisurebench.co.uk

Location:

Old Wharf Road,
Grantham
Lincolnshire
NG31 7AA

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On this occasion, I had to email and phone several times in order to receive my order. Their customer service are helpful, but their courier had to be prompted several times to deliver.
Helpful Report
Update: since I wrote this review, customer services have been in touch and they have been excellent. It would appear that there is a problem with the stock. Both Rachel and Catherine have gone out of their way to arrange collection of the broken tables and offer a refund. I cannot fault the way they have dealt with my problem. I placed an order for two tables and benches for my art studio and quite frankly, I could cry at the state they arrived in. Both tables looked as if they’d been dropped from a height and were cracked with large chunks broken from the corners. I spoke to a lovely lady called Catherine who organised the re-delivery of a replacement set, which arrived today. Sadly, these are in no better condition and are also badly damaged. I desperately needed these tables and having read the reviews on here, I was hopeful I would receive quality items in good order. I will be asking for a refund.
Helpful Report
LeisureBench Ltd is rated 4.9 based on 118 reviews