Leisurebench Ltd Reviews

4.96 Rating 49 Reviews
98 %
of reviewers recommend Leisurebench Ltd
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Read Leisurebench Ltd Reviews

About Leisurebench Ltd:

We're an industry-leading supplier of quality indoor and outdoor furniture, offering unrivalled care and service for our customers.

Our furniture is selected for strength, longevity, quality and value. We source worldwide to ensure that both our ethical standards of production and our high environmental demands for sustainability are met.

We are situated in the very heart of the UK and with over 100,000 square feet of warehousing we can ensure a reliable supply and fast delivery wherever and whenever you need us.

We are also participants in LOFA's 'Made Aware' scheme which focusses primarily on sustainable forestry.

Quality
We deliver high quality outdoor furniture suitable for any commercial environment. Nearly all of our products are FSC certified and EU compliant too.

Value
Because we buy direct from manufacturers worldwide and deliver all our stock direct from our own warehouses we can offer the best value available anywhere both online and offline.

Service
Our customer service team will do everything they can to make sure your furniture is delivered to you where and when you want it. We go the extra mile to ensure our customers have the best possible service.

Our Promise To You
We promise to always provide a great service. We want you to have the peace of mind of knowing we will be here for you, whenever you need us and for whatever you might need us for. We will not let you down, and that is a promise. Sometimes things happen of course, but when they do, it is our promise to you that we will go that extra mile to make sure your experience with us is a smooth, helpful and enjoyable one. Every single one of our customers is important to us and we will do more, and make a greater effort, than any other company out there. That is our promise to you.

Visit Website

Phone:

+441949862920

Email:

support@leisurebench.co.uk

Location:

Moor Lane, Stathern, Melton Mowbray, Leiscestershire,

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Update: since I wrote this review, customer services have been in touch and they have been excellent. It would appear that there is a problem with the stock. Both Rachel and Catherine have gone out of their way to arrange collection of the broken tables and offer a refund. I cannot fault the way they have dealt with my problem. I placed an order for two tables and benches for my art studio and quite frankly, I could cry at the state they arrived in. Both tables looked as if they’d been dropped from a height and were cracked with large chunks broken from the corners. I spoke to a lovely lady called Catherine who organised the re-delivery of a replacement set, which arrived today. Sadly, these are in no better condition and are also badly damaged. I desperately needed these tables and having read the reviews on here, I was hopeful I would receive quality items in good order. I will be asking for a refund.
I received my bench today, it was so easy to put together! I say this as a failed Ikea builder, the instructions were very clear and the holes already in the wood for you. The wood is great quality and the delivery speedy! I ordered on Sunday and received it on the Tuesday. No complaints here and if I need anymore garden furniture I know where to go! Thank you 😊
Hi Amber, Thank you so much for your positive feedback, it really is appreciated! Catherine
We went to collect from these guys as we are inpatient. Upon arriving all the staff were very helpful and friendly, We dealt with Andy which nothing was too much trouble and he took us into the warehouse and showed the missus the choice of colours for the parasol. Its hard to find good customer service but these guys excelled in this department.Very easy to assemble and looks top quality..Once again thanks Andy and Leisure Bench
Leisurebench Ltd 5 star review on 4th August 2019
Thank you for those kind comments. It was a pleasure to meet with you and that photo is fantastic. Your garden looks absolutely beautiful. Thank you again.
Excellent product from a very helpful company. My 1st choice was not available to buy due to the high demand for the product. The company was straight on to me explaining the situation. I opted to wait. After a week I enquired as to the product and was told that unfortunately I would have to wait longer as the supplier had delayed production. However, I was offered an alternative at the same price, which was more expensive than my original choice. I accepted the offer and it was dispatched immediately and received the next day. The replacement item was superb and sits nicely on our decking. Thank you too all concerned your company is superb.
Leisurebench Ltd 5 star review on 25th July 2019
Leisurebench Ltd is rated 4.96 based on 49 reviews