Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.63

4.6 Rating 570 Reviews

91 %

of reviewers recommend Kingfisher Direct

4.6

Based on 570 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

Kingfisher Direct 5 star review on 26th September 2025

Adam

Kingfisher Direct 5 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service non-existent, emailed sales, customer service any email I could find, sent about 10 took one week to respond”

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Posted 3 months ago

Hello, Thank you for your review. I've had a look into your order experience with us. You initially asked for an update on the delivery of your order and we replied the same day. Following delivery, you then enquired about the return of the item as you thought you may have ordered the wrong size. You forwarded your email three times in 30-90 minute increments, to which we replied the next working day. We advised you of the fees incurred to return your order and you chose not to proceed. I'm ever so sorry if you feel we did not assist you in a timely manner. For any future enquiries, our phone lines are open from 7.00am to 6.00pm. I'd be more than happy to discuss this further with you if required, as we're always keen to improve our customers' experience with us. Thank you again. Alice Customer Care Manager

Posted 3 months ago

“Hasn’t been delivered so how can I review?”

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Posted 3 months ago

“Still not recieved the order”

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Posted 3 months ago

“we haven't received the items we have orderd and charged.”

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Posted 8 months ago

Thank you very much for your review. I'm ever so sorry that your order wasn't fulfilled. The courier we booked with delivered to an incorrect address and, by the time we were made aware, you had requested cancellation and a full refund. My apologies again that this occurred - we know how frustrating it is. Alice Customer Care

Posted 7 months ago

“Did not warn me that the product I was ordering was delayed by several months. Had to switch to a different product.”

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Posted 9 months ago

“The IBC cover is made from strong material but the 2 velcro sections are glued instead of sewn on and are already falling apart.”

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Posted 11 months ago

Hi Agnes, thank you for your feedback. We're sorry to learn about the issue with the IBC cover. Your comments are important to us, and we’ll look into this. I can see a return on our system for this order, I hope our customer care team were able to help.

Posted 11 months ago

“sorry i havent had delivery yet so not going to be a good review”

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Posted 1 year ago

Hi Richard, thank you for your feedback. Hopefully you've received your order now, but if not (or if you have any other queries) please contact our customer care team.

Posted 1 year ago

“Kingfisher have failed miserably at the first attempt. I have been dealing with Amazon for over 5 years, they always deliver. So I tried another company,”Kingfisher “ I ordered 2 small rubber seals, how hard can it be to deliver. Well very difficult, you got DPD to deliver you packages, well that a big no no. DPD modus operandi is to say “we tried to deliver but there was nobody home” but they never came to the address. I have a video camera on the gate, no van came 20 mins before or after the time they said they tried to deliver. If you had told me before I ordered that it was DPD i would have stayed with Amazon. I will not be promoting your company at all. You are a disaster, and your delivery company DPD are liars.”

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Posted 1 year ago

Hi Joseph, thank you for sharing your feedback. I’m genuinely sorry to hear about your experience with the delivery service. We understand how important reliable delivery is. Your comments will be passed on as we work to improve our shipping partners. If there's anything else we can do to assist you or if you'd like to discuss your concerns further, please don’t hesitate to reach out.

Posted 1 year ago

“delivery time says 3-5 days delivery ordered Placed on 25 Mar 2025, 10:34:39 delivered 01/05/2025 shocking customer service. staff know they had no stock but website still saying 3/5 days delivery.”

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Posted 1 year ago

Hi Darran, thank you for your review. We apologise for the delay in delivery and understand how frustrating this is. We appreciate you bringing this issue to our attention. Please reach out to our customer service team directly, and they will be more than happy to assist you further.

Posted 1 year ago

“We still havnt received our order .Contact was made to the company regarding tracking the order ,they said they would look into our order and email back. I still have not heard anything.”

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Posted 1 year ago

Hi Caroline, thank you for your feedback. I'm really sorry to hear that you experienced delays with your order and that our communication hasn’t met your expectations. This is not the level of service we aim to provide. I've looked into this and our couriers have delivered this now. Please let us know if there is anything else we can do to help.

Posted 1 year ago

“I bouth a electric pallet truck 2 mounths ago and its just stop working after 1 months useing and i contact them for warranty becauce its come whit 1 years warranty but still im waiting for respond”

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Posted 1 year ago

“I cannot review this product as we have not received it as yet. it was requested to be delivered between 9-3 MON-FRI. only to have it delivered after these times and over a weekend. so product has now been returned to Kingfisher whilst awaiting delivery again at a different address to ensure someone will be in as amazon is thir courier service.....”

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Posted 1 year ago

“I can’t review the product I ordered because it hasn’t turned up yet ! But your delivery company is terrible . 3 days running someone’s waited in for schedule delivery and no one’s turned up !”

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Posted 2 years ago

“Every lid was cracked But I did not complain because I was desperate fir the boxes.”

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Posted 2 years ago

“An incorrect bin liner was delivered, I then ordered a replacement complete waste bin which has not yet come nor has the first item been collected as promised on Tuesday 1/8/23 J H Robinson Headlam Leisure Ltd DL2 3HA”

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Posted 3 years ago

“Still waiting for delivery”

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Posted 3 years ago

Hi Michael, thank you for your order and for your feedback. A member of our customer service team shall be in contact to investigate this delay for you. Please accept our sincerest apologies for the delay in recieving your order.

Posted 3 years ago

“Not Received Goods ?”

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Posted 3 years ago

Hi Rodney, thank you for your order. I have spoken with our warehouse, and it appears that DX have sadly lost your consignment. Please accept our apologies for this and for the delay in receiving your chutes. Instead of waiting for DX to investigate and figure out where the replacements have gone, our team is dispatching three replacements for you today for delivery tomorrow. If the three missing units are found, we will have them redirected here, so you aren't overflowing with rubble chutes. We look forward to hearing from you again in the future. If there are any further issues, please do not hesitate to contact our sales & customer service team – who shall do their best to assist.

Posted 3 years ago

“I have not received my delivery yet”

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Posted 3 years ago

Hi Golam, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your order. Our customer service team are investigating the delay in receiving your order and should be in touch today with an update for you.

Posted 3 years ago

“Already rung In to complain. Two items both damaged badly. Packaging was good so they must have been chucked around by delivery firm, assuming they were not packed already damaged.”

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Posted 3 years ago

Hi Julie, thank you for your order and for your feedback. Please accept our apologies for this issue. Our sales & development manager Eric shall be in contact to discuss how best we can make this up to you. We look forward to finding a way to righting this for you as soon as possible.

Posted 3 years ago

“Web site inefficient and no functional connectivity to other business activities such as accounts processing. Deficiencies resulted in my making a duplicate payment for the item processed which to their credit they identified promptly and stated that a refund of the 2nd payment would be made. 17 days later no sign of the refund. The ordered goods were received promptly.”

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Posted 3 years ago

Hi Jeffrey, thank you for your order and for your feedback. Please accept our apologies for the delay in receiving your refund. Our accounts team are looking into this for you now, and you should be able to expect your refund within the next few days. If you have any further problems, please do not hesitate to contact us directly, so we can help as soon as possible. Tel: 01777 858009 – Email: info@kingfisherdirect.co.uk

Posted 3 years ago

Kingfisher Direct is rated 4.6 based on 570 reviews