Kingfisher Direct Reviews

Name: Kingfisher Direct
Address: Randall Park Way, Retford, Nottinghamshire
Rating: 4.63

4.6 Rating 571 Reviews

91 %

of reviewers recommend Kingfisher Direct

4.6

Based on 571 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email

Kingfisher Direct 5 star review on 26th September 2025

Adam

Kingfisher Direct 5 star review on 8th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a 5 tier plastic shelf which had a delivery of 3 working days. Two weeks later when it had not arrived i contacted kingfisher to chase up only to be told that it was out of stock. I will not be using them again.”

Helpful Report

Posted 3 years ago

“Lid of box arrived damaged on Monday I instantly emailed with message and included a photo and mobile number It’s now Wednesday pm and I’ve heard nothing from Kingfisher.”

Helpful Report

Posted 3 years ago

Hi David, thank you for your order and for your feedback. Unfortunately, we're not able to find your email our end. Would you be able to resend the images to sales@kingfisherdirect.co.uk? Once we have received the images, we can then send a replacement out for you as soon as possible. However, please accept our apologies for the condition that your product has arrived in. We look forward to resolving this for you as quickly as possible.

Posted 3 years ago

“I haven't received the grit bin yet and it has been 7 working days. Once I get the bin I will update the review.”

Helpful Report

Posted 3 years ago

Hi Matt, thank you for your order and for your feedback. Please accept our apologies for the early review request. It looks like our system was confused as your order was dispatched in two parts. Your grit bin should be delivered today. Please call our sales team and ask to speak with our sales manager, Eric – if there is anything we can do to make up for the delay. We look forward to hearing from you again soon, and look forward to hearing your thoughts once you have received your order in full.

Posted 3 years ago

“I would like to review Kingfisher when I receive all of my order. Why ask for a review before delivery?”

Helpful Report

Posted 3 years ago

Hi Susan, thank you for your order and for making us aware of this issue. A member of our team should be in contact with you shortly to explain the error. We will be in contact again after the remainder of your order has been delivered and once you have been able to test your products. Please accept our apologies for this error in the meantime.

Posted 3 years ago

“My order was not delivered to me ! And I can't find a section on your site that didn't deliver the product in support !”

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Posted 3 years ago

Hi Andrei, your order confirmation should have been emailed to you along with tracking. I've double-checked this for you and can see that your order was dispatched the following working day with Royal Mail. However, due to their strike actions, I can see that this been delayed. Whilst this is sadly out of our control, please accept our apologies for this delay. However, your order should be delivered soon within the next few working days. Your tracking number is JD424042880GB. You can track this on Royal Mail's website - https://www.royalmail.com/track-your-item#/ If you do have any concerns, please contact our team at 01777 858009 or email in at info@kingfisherdirect.co.uk.

Posted 3 years ago

“Been 6 days and my order still hasn’t arrived”

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Posted 3 years ago

Hi Oliver, thank you for your feedback, and thank you for placing an order with us. We would like to apologise for the delay in receiving your order. We recently had a large influx of orders, and the spike in demand had unfortunately put our dispatch team four days behind schedule. Please contact our sales team before placing your next order with us and reference your order number for free delivery on that order – as a gesture of goodwill from ourselves.

Posted 3 years ago

“Terrible delivery time! Took 3 times as long as they said. Won't be using again.”

Helpful Report

Posted 3 years ago

Hi Joseph, thank you for your feedback and for shopping with us. We are very sorry to have let you down. This long delay was caused by a large influx of orders around the same time that your order was placed. Due to the sudden spike in demand, our warehouse team were unfortunately placed four days behind schedule, which sadly led to the delay in dispatching your order. We would like to apologise for this delay and should you wish to place an order with us in future, please contact our sales team and quote your order number for free delivery on your next order.

Posted 3 years ago

“covid testing kit took 5 days to deliver”

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Posted 3 years ago

Hi Douglas, thank you for taking the time to leave us a review. I know our sales manager, Eric, has been in contact with you to discuss your delivery concerns. The delivery was scheduled for 24 hours, but this wasn't achieved. We've noted this for future to ensure this doesn't happen again.

Posted 3 years ago

Kingfisher Direct is rated 4.6 based on 571 reviews