“
Sadly the item I ordered arrived with a few marks on it. The admin team offered me an immediate replacement which I wouldn’t receive in time for baby shower. Item returned and refund given very quickly. Wouldn’t hesitate to buy again, thoroughly great service!
”
posted 11 months ago
- Rachel Jones-Stephens
“
Item unfortunately didn't arrive, but I did get the full refund.
”
posted 1 year ago
- Anonymous
“
Would not hesitate ordering from this company again. Sadly the trainers I ordered my son didn’t fit - returns were no trouble and I got a refund in less than 24hrs of sending them back! Would definitely buy from this company again and support a smaller business
”
posted 2 years ago
- Lucy Moreno
“
Product arrived with scratches on chairs and paintwork was awful. Contacted them and they did offer £10 refund or full refund so can’t fault them. Just the product was awful.
”
posted 4 years ago
- Danielle Johnson
“
Granddaughters Christmas present arrived damaged, replacement arrived very quickly but was also damaged. It was a main piece so I asked for another one but they were out of stock (this was a spare lying around the warehouse) They offered me £5 refund on a £100 kitchen so I said I'd wait for a new bit. 3 months later, still waiting...
”
posted 5 years ago
- Smith
“
Excellent service, mother in law originaly purchased wrong colour however was so easy to send back and got refund within a few days. Ordered correct colour and delievery was very fast. Product amazing too!!
”
posted 6 years ago
- Tiffany Mens
“
On recent communication with Small Smart , I would like to update my negative review of them by confirming that the problem has been solved and I am receiving my refund . Royal Mail has only just returned the item to the company after a month of sending it back to them
”
posted 7 years ago
- Patsy Constantinides
“
Ofrrerrd a dolls house for my daughter for Christmas as ithe website stated that lecture day delivery was possible if I ordered before 2pm. Unfortunately the dolls house did not arrive! I emailed customer services who told me that I had missed the cut off time?
Nevertheless the customer service was good following this and I received a full refund.
”
posted 7 years ago
- Sarah .
“
Although I did not receive my item this was through no fault of Small Smart. It was due to my local courier and a lot of my neighbours have had similar problems.
Good service from Small Smart as they were very apologetic on behalf of the courier and gave me a full refund straight away.
I would use again
”
posted 8 years ago
- Helen .
