“
Item unfortunately didn't arrive, but I did get the full refund.
”
posted 10 months ago
- Anonymous
“
website is beautiful but their refund policy is abysmal, shocking that i can’t get a refund until items are returned to their warehouse even thought the courier never delivered them to my house! STILL with courier Somewhere 25 days later and i’m still waiting.
”
posted 1 year ago
- Miss Annoyed
“
Didn't arrive waiting on refund
”
posted 1 year ago
- Alexandra Petroiu
“
Product arrived with scratches on chairs and paintwork was awful. Contacted them and they did offer £10 refund or full refund so can’t fault them. Just the product was awful.
”
posted 4 years ago
- Danielle Johnson
“
Granddaughters Christmas present arrived damaged, replacement arrived very quickly but was also damaged. It was a main piece so I asked for another one but they were out of stock (this was a spare lying around the warehouse) They offered me £5 refund on a £100 kitchen so I said I'd wait for a new bit. 3 months later, still waiting...
”
posted 4 years ago
- Smith
“
Ordered a play kitchen. Arrived with a part missing and couple of other parts scratched. We were given a 10% refund. The missing part was sent. It arrived today.. scratched and with a corner damaged! The phone is blocking the microwave door from fully opening. The phone holder catch broke off on first use. It's a joke.
”
posted 5 years ago
- Anonymous
“
It didn’t so I emailed in and was advised that the item was actually out of stock when I ordered and would I like an alternative or a refund, I chose a refund as I wanted that specific one.
”
posted 5 years ago
- Holly Davies
“
Very disappointed after making my order and receiving a message confirming delivery date, I didn’t receive my order and was told that the item is out of stock and now still waiting for my refund!!!
”
posted 6 years ago
- Bassma Lakhdar
“
Ofrrerrd a dolls house for my daughter for Christmas as ithe website stated that lecture day delivery was possible if I ordered before 2pm. Unfortunately the dolls house did not arrive! I emailed customer services who told me that I had missed the cut off time?
Nevertheless the customer service was good following this and I received a full refund.
”
posted 6 years ago
- Sarah .
