“Terrible company and once they have taken your money do not get back to you to discuss any issues you might have.
- Damaged my TV internally. Requested I seek to repair and paid £45 for call out and report by repairman. Have not reimbursed me for either the TV or the cost of the repairman for his call out and report.
- Paid for disassembly & assembly of wardrobes. Have not reassembled or reimbursed me.
- They damaged the kitchen flooring in my old property but have ignored any request for compensation.
DO NOT USE THIS COMPANY”
“Jeakins caused considerable and irreparable damage to our property and its contents including, but not limited to, gouges across a chest of drawers, a completely wrecked wardrobe, veneer scraped off an antique set of shelves, large scraping down the side of an antique sideboard and deep gouges and scratches throughout the wooden floors of the house. Walls were chipped and scratched, no protective wrapping or covers on furniture or floors, no care taken, furniture hastily and inadequately put back together and a poor customer service and complaints procedure to boot.
Some irony given their website claims that "our professional team, take the greatest care with your belongings and property, using protective flooring, bannister coverings and specialist equipment for your larger and more valuable items".
Not only that but they then wriggled their way out of providing adequate compensation through a technical clause in the contract - despite fully admitting they were entirely at fault for all of the damage - in a process that they dragged out over months and deliberately misled.
I have moved seven times in the last ten years and this firm was by far the worst of the bunch. Avoid at all costs.”
