Jaycliffe Pets Reviews

Name: Jaycliffe Pets
Address: Laughton Common RoadThurcroftRotherhamSouth YorkshireS66 9BN, Rotherham
Rating: 4.86

4.9 Rating 107 Reviews

96 %

of reviewers recommend Jaycliffe Pets

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4.9

Based on 107 reviews

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About Jaycliffe Pets:

Here at Jaycliffe, we are proud to provide leading dog kennels and cattery for pets throughout Rotherham and the surrounding areas. With years of experience in the industry, we offer a service that is second-to-none, ensuring a safe and friendly environment for your pets. In fact, we make your pets so at home that they may not even want to leave at the end of their stay!

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Phone:

01709 701080

Email:

info@jaycliffepetsrotherham.co.uk

Location:

Laughton Common RoadThurcroftRotherhamSouth YorkshireS66 9BN
Rotherham
S66 9BN

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Jaycliffe Pets 5 star review on 30th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having been long standing customers, we picked our dog up this morning from Jaycliffe to see that he has lost considerable weight, his ribs an back bone are clearly visible and his tail was bleeding. He had been with Jaycliffe for 11 days. We recieved no communication from them to tell us there we're issues, and on speaking to the manager, we were told that they kennel staff did notice him loosing weight, but failed to tell the office. I feel incredibly upset that my lovely dog has been allowed to get in to this condition. The manager responded saying they don't have any issues with animal care, but that this a communication issue which is "unfortunate". I feel let down by this company and by the response recieved from them and I do not recommend taking your pet there.”

Helpful Report

“Don't do it or be careful. I used to think alot of this kennel but charging 2 days stay, 2 days food surcharge and 2 days of food, 2 days of 2 walks, 2 days x 2 meals for less than 24 hours care 13.00 until 09.30 next day is a rip off when received less than half of that care”

Helpful Report

Hi Jon, I'm really sorry you are unhappy with your experience. We have always charged by the day. It is not a new policy. We emailed the booking details, including the price, to you in advance of your arrival. This is so you can check the booking is correct and know in advance what the price is for your stay. The same email also gives you our pick-up and drop-off times (which are between 9am and 4.30pm). If you would like to discuss this further, we are always available for your convenience.

“You get 1 star so I can leave a review!! You deserve Zero!! You FAILED to supervise our dogs feeding when this instruction was given both verbal and written!! You FAILED to immediately let us or a vet know when one of our dogs was obviously extremely poorly and needing medical help!!! You FAILED to tell us or the vet that she hadn’t been able to stand up at all since the previous day until we asked you as the vet needed more information. You couldn’t have prevented her from getting ill but you could have prevented her from unnecessary suffering by getting her medical help much much quicker!!! You haven’t even had the decency to phone and ask how she is!! We couldn’t see her suffer and under the vets advice she was put to sleep. RIP our precious Daisy”

Helpful Report

Jaycliffe Pets is rated 4.9 based on 107 reviews