Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.98

5.0 Rating 639 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 639 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

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Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 22nd October 2024

Anonymous

Anonymous // 01/01/2019

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“I have used Independent Cottages to market my holiday cottage for 2 years. The site is a useful addition to my portfolio of marketing sites. I much prefer the model of paying a yearly fee rather than the extortionate commission fees charged by some OTAs. The site presents well to customers and my listing has all the details and photos I need to sell my property to holiday guests. Customer service is good.”

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“An extremely efficient who always respond promptly and effectively. The website is clear and easy to navigate.”

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“Easy to use and to set up. Great communication from themsleves.”

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“It's be a great choice! I've received dozens of direct bookings without paying commision. The support team at independent cottages were superhelpful, they attached a book now link on the website so that guests can make online bookings through my website.”

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“Great, I've had a lot of enquiries from Independent Cottages and my advertisement with them has been really successful. So why 4*s and not 5? Simply because as a holiday home owner, the site itself is very very clunky, overcomplicated and old fashioned, and not easy to use, even for me, a web designer. I can't put my own information (i.e. description of the house/area/location etc, it can only be done by them, which is hugely frustrating. I wish the IC portal would talk to my website for prices, I have to enter all the information again, which is tedious, lengthy and old fashioned. That and the time it takes for them to get back to an email, is also a bit frustrating. I've never managed to get a reply on "live chat" never anyone there, they ask you to email!! Bit of a waste of time having it then. But IC definitely attracts good quality customers and the link to my website and online booking is successful. Just needs to be updated a bit”

Helpful Report

Thank you for your feedback Heather, we appreciate you taking the time. We note all your feedback and can say that we are very nearly 'there' with our new website. As far as putting in your own holiday home information this is absolutely possible, you just need to login to your owner area and amend until you hearts content. You can also add images and swop them around at your will. You also commented about syncing your own website prices with ours. This too is possible depending on which channel manager you use. We can also sync calendar availability if you can give us an ical link. We're not sure what you mean by 'live chat' as we don't offer this facility but we always try to come back the same day to all emails indeed we get lots of compliments from our owners on our speedy responses. Thank you again for your comments! Team Independent Cottages

“We have been on the Independent Cottage website for several years now, and we have always been pleased with our website entry, the flexibility of the staff, the advice that we get from a business point of view, and the customers that they bring to our beautiful Herefordshire self-catering properties. Every year we consider leaving some of these portal websites depending on what feed through we get, but Independent Cottages never gets on the list! We look forward to more customers this year.”

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“Independent Cottages is without doubt the most user-friendly online booking platform there is. The yearly fixed fee is very reasonable and the customer service is simply the best. They usually call back within an hour. Kathryn at Independent Cottages has been able to help us with many issues, from setting up our listing, linking other bookings platforms and suggesting marketing strategies. You simply wont find value or customer service like this anywhere else.”

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“As an owner I have used Independent Cottages for a number of years. The staff are very helpful, and have always answered any queries I have had with speed and efficiency.”

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“A great looking site which has brought many customers to my accommodation. The best part which can seem so rare today is that the team that makes Independant cottages, they are always on hand and respond quickly and really try to ensure you as a customer maximises the opportunity of their site. Would highly recommend. Clare @ Holmebeck Huts”

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“We've received several bookings since we began using Independent Cottages to promote our holiday cottage. Throughout this time, the team at Independent Cottages has been consistently helpful and quick to respond to any questions or updates to our listing. Their support has made managing our listing smooth and hassle-free.”

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“Excellent service from a friendly team. Nothing is ever too much trouble and the response time is unbelievably fast. They generate good bookings and interest for our properties and it’s generally a pleasure to work with them.”

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“Independent Cottage is our only means of advertising our small cottage. We have achieved a high rate of occupancy all year round over a ten year period and feel we need no further advertising coverage. Any questions we might have regarding the cottage rental are answered quickly and efficiently by the team. We feel the service offered represents very good value for money.”

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“Have only been with them a few weeks but already a breath of fresh air! Great team. Not only have they done exactly as promised, when promised, they have already delivered identifiable enquiries and bookings for Bread Oven Cottage too. Couldn't be happier with our decision to list with Independent Cottages. If this what they can do for new listings in the shoulder months, we are looking forward to a long and mutually beneficial trading relationship for years to come.”

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“An amazing site for advertising your holiday let's. I get so many bookings via this site. Lots of help and information given to owners. Very easy to use and keep updated.”

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“We promote our holiday homes on various platforms and I must say the support provided by Independent Cottages is one of the best. We have received a good level on enquiries since day 1 and being able to talk directly to prospective guests has greatly improved our booking ratio. Independent cottages are great value for money. Thank you Hannah for all your help.”

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“Independent cottages have been such a joy to work with. They have been hugely successful in bringing in a lot of bookings. I have 2 cottages with them, and one of them I get at least 50% of my entire bookings from independent cottages alone. I simply wouldn’t be without them. Customer service ladies are extremely helpful if I have any issues or need any help. Quick response too, very happy with the service”

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“Been with Independent Cottages for a fair few years. Great customer service and enough click throughs to keep us as customers!”

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“We bought the cottage five years ago and the previous owner had used Independent cottages, so we decided to continue with them. On the take over Sarah took the time to explain everything in detail to us so that we understood everything we needed to do ( which wasn’t much) and everything they would do for us. It was an extremely easy process for us. Independent Cottages have provided us with information and help through out the time we have been with them, extremely important during the covid crisis as at times we were really unsure about what we should have been doing. The help has extended to sorting out problems of a computing nature which was causing us great anxiety at the time. All in all a very professional and helpful experience which I think we will continue with as long as we run our cottage as a holiday let. Thank you to Sarah and her team Tim & Jane, Apple Cottage”

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“We booked a great holiday in Cornwall through Independent Cottages - website is easy to use and its great to be able to click straight through to the actual cottage's booking system - no more sending off emails and waiting ages for replys...”

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“We have been advertising our cottage in North Yorkshire with Independent cottages for several years now. They have always been very helpful and quick in replying to our requests. We can find no faults with the service provided to us by all the staff, and will continue to advertise with them as long as we are trading.”

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Independent Cottages is rated 5.0 based on 639 reviews