Independent Cottages Reviews

Name: Independent Cottages
Address: LG.03 Cargo Works, 1-2 Hatfields, London, London, London Borough of Southwark
Rating: 4.98

5.0 Rating 665 Reviews

100 %

of reviewers recommend Independent Cottages

Company Reviews

Metrics

Info

5.0

Based on 665 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Independent Cottages:

We're passionate about holidays in the UK, and promote independently owned, self-catering holiday accommodation. Our independence means that we don't charge hidden commissions to owners, or booking fees to holiday makers, and we aim to keep it that way.

Visit Website

Phone:

02036370812

Email:

marketing@independentcottages.co.uk

Independent Cottages 5 star review on 4th June 2025

Independent Cottages 5 star review on 24th April 2025

Independent Cottages 5 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

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“As a property owner I have listed with Independent Cottages for a few years now. I always find their communication and support to be excellent, with very prompt replies to any emails I send. Added to this, I have received more enquiries and bookings over the past twelve months than before - all of which has been very helpful in the current climate of holiday letting. I have to admit I was dubious when the company was bought by the Snaptrip group a couple of years ago, but the small team friendliness and personal service still exists and long may it continue. Independent Cottages is an excellent platform for holidaymakers to deal direct with the owner and therefore find the best prices, as there is no large OTA taking a chunk of commission (from guest or host). As an owner, what matters to me is providing a personal service to my guests as well as ensuring they don't pay any more than they have to. Independent Cottages supports me wholeheartedly with that ethos.”

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“Excellent site, clear, and great information, and a wide choice.”

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“Independent Cottages is ru by such a helpful team. Their website is great and it allows us to keep control of our bookings, photos and any other marketing we want to do. It’s a trusted site and we have had great success with bookings in our first year.”

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“Independent cottage staff are always quick to respond and give helpful advice. I much prefer having direct contact with potential customers immediately. This enable me to have a conversation with them rather than having to wait until a booking is confirmed as is the case with some other providers. Very reasonably priced annual fee. Highly recommend.”

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“⭐️⭐️⭐️⭐️⭐️ We've been working with Kath Preston and the team at Independent Cottages to promote Stork Cottage in Conder Green, and the experience has been excellent from start to finish. Kath and her team are incredibly responsive, knowledgeable, and proactive in helping us increase our bookings. Their platform is easy to use, and their ongoing support and marketing efforts have made a real difference to our visibility and success. It's a real pleasure working with such a professional and dedicated team — highly recommended!”

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“Have been a customer since 2008- excellent service for those who don't want to use an agent”

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“They always reply rapidly to your requests.”

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“Great Website. Easy to use with lots of support from the team at Independent Cottages. It also brings in the business from those discerning guests that like to book direct with the Owners .”

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“Fantastic company who go above and beyond to help property owners. They offer timlely advice, are always at the end of a phone if you need them and have lovely people working in the company. Independent Cottages is a fantastic site for holiday lets which doesnt punish guests with crazy fees or overwhelm owners with an aggressive review system. Couldnt recommend more highly.”

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“Independent Cottages are a superb company to work with. The website is easy to navigate for both the holiday maker and the property owner. Communication regarding " being noticed " from a holiday maker visiting the website and all enquires regarding booking is immediate. Speaking with someone in the office is always fast and efficient. Am I happy as a property owner? The answer is a resounding Yes. Mia”

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“Excellent service and friendly team. The majority of our bookings come via Independent Cottages and they always deal with any questions promptly and efficiently. Extremely good value and easy to use website. Highly recommend to holiday let owners.”

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“The Team at Independent Cottages are fantastic - I don't know how they do it, but they are consistently 2nd in terms of our top 'booking source' with first being 'repeat Guests/recommendations' - their attention to detail and advice, based on real time Market insights, on how to tweak Ads to achieve the best results is second to none. As a small Agency, we rely on their Market insights to provide good intel for our Owners. They are friendly, professional and responsive - thank you for everything you do! Beach and Quiet”

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“I have used IC for many years to advertise Amberley Bakery Cottages. The site is easy to use and the staff helpful. I have many regular guests and IC fills in the gaps. I have tried other sites in parallel with IC but no other site produced a worthwhile number of guests. I will continue to use IC.”

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“We've had a few bookings via Independent Cottages, all of them have been quality bookings from considerate guests . The 'late availability' feature is very useful. As there is no commision fees we think it's value for money”

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“Amazing service and love the site, they're always very helpful and give us handy tips to improve our listings. Couldn't fault them in any way!”

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“The team are very friendly and helpful, offer suggestions on hpow to maximise bookings etc. They are very on top of market trends and suggest ways to facilitate business. Very good value for the money paid.”

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“Excellent online advertising for private owners. Reasonably-priced. Efficient service. Provides most of our bookings.”

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“Independent Cottages staff are very helpful. Their website is easy for Owners and customers to navigate and almost all of our enquiries come to us via their website.”

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“The team at Independent cottages are always helpful and efficient when looking to resolve any questions or issues we may be having - Always a pleasure!”

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“A very effective advertising platform staffed by knowledgeable and helpful staff who are a pleasure to deal with.”

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Independent Cottages is rated 5.0 based on 665 reviews