Igluu Meal Prep Reviews

Name: Igluu Meal Prep
Address: BG FuturesLongdales Road, Lincoln
Rating: 4.75

4.8 Rating 401 Reviews

95 %

of reviewers recommend Igluu Meal Prep

4.8

Based on 401 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Igluu Meal Prep 5 star review on 6th February 2024

Oksana Rozponczyk

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These containers broke after having them in the freezer. The lids too considerable effort to remove and also the plastic containers just snapped. Wasn't that impressed, unfortunately.”

Helpful Report

Posted 4 weeks ago

Hi Jacque, We are sorry to hear your containers broke in the freezer. They are freezer-safe, so this should not have happened. It is possible, you may have received a faulty set or damaged in transit. Customer satisfaction is a priority for us. Please email us at support@igluumealprep.com. Our customer service team will be waiting to resolve your issue quickly. Kind regards, Anna

Posted 1 week ago

“I received my order and all of the containers I bought came broken. I tried contact with them on the same day, one week ago, and until now I don’t have an answer”

Helpful Report

Posted 2 months ago

Hi Erika, I am sorry to hear your containers arrived damaged. Kindly note we received your email notifying us about your broken set on 23.02.23 at 11:11. We replied the same day at 11:59. Here is a copy: ***** Hi Erika, Thanks for sending us a message. I'm sorry to hear about your experience. It must've been damaged in transit. Do you remember if the box arrived dented or damaged? Don't worry, I am here to help resolve your concern! Kind regards, Dolly Tomas Customer Service Manager ******* As you can see, we responded within an hour of your message, reassuring you we would resolve your issue. Unfortunately, couriers can sometimes be heavy-handed causing transit damage when they do not take sufficient care when delivering our goods, especially heavy glass sets in your case. Customer satisfaction is a priority for us. We will always do our utmost to respond to all customers within 24 hours to resolve any problems. Unfortunately, you did not respond. Please feel free to reach out to us at support@igluumealprep.com or simply reply to our customer service manager Dolly. Kind regards, Anna

Posted 1 week ago

“poor quality, I purchased 10x3 compartment container but received with 6 cracked lids. Two more lids cracked on second use”

Helpful Report

Posted 3 months ago

Dear Customer, I am very sorry to hear your order arrived damaged, this should not have happened. Sometimes couriers can be rather heavy-handed causing damage to orders. Please do not hesitate to contact us at support@igluumealprep.com. Our customer service team will be at hand to resolve this issue. We await your contact. Kind regards, Anna

Posted 1 month ago

“Absolutely awful.”

Helpful Report

Posted 4 months ago

Hi Carlyn, We received your email on 9/12/23 at 19:10 requesting a return. Our working hours are 9am- 5pm. Therefore the earliest point our customer service manager responded to your email was the following day 10/12/23. ***************** Hi Carlyn, Thank you for sending us a message. I'm sorry to hear that you'd like to return your Igluu containers. May I ask why you would like to return them? Did they arrive damaged or defective? Don't worry, I am here to help! Kind regards, Dolly Tomas ************************ When you did not respond to the above, Dolly sent 2 more replies on 14/12/23 and 18/12/23. Customer satisfaction is very important to us therefore we followed up with a phone call and voice mail to resolve your issue. According to our records, your issue was followed up in a very responsive manner and resolved. To say our customer service is appalling is not true. We respond to all emails and messages within 24 hours including weekends. Regards, Anna

Posted 1 month ago

“I haven’t received anything”

Helpful Report

Posted 2 years ago

Hi Mitchell, I'm sorry you did not receive your order. I have checked our records and can see your order was dispatched by express post on the 11th April. If you still haven't received your order, please email support@igluumealprep.com and we will resolve this issue for you immediately. Kind regards, Anna

Posted 2 years ago

“Ordered 3 compartment and received 2 compartment contacted them and no response not happy wouldn't recommend”

Helpful Report

Posted 2 years ago

Hi Michelle, I'm very sorry you received the wrong product. We did receive your email regarding this issue and replied with the following: Hello Michelle, Thanks for your message. I'm very sorry we sent you the wrong ones! Can you please send me a photo of the containers you received? Would you like me to send you the correct ones or do you prefer that I refund your order? Please can you check your emails and reply to us at support@igluumealprep.com so we can resolve this issue for you. Kind regards, Matilde

Posted 2 years ago

“The lids literally crack in your hands. Awful”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. I am very sorry to hear about your lids, this should not be happening. Igluu containers are designed to last repeated uses. It is possible your containers were damaged in transit and possibly weakened. Customer satisfaction is a priority for us. Please contact us on support@igluumealprep.com and we will resolve this matter for you quickly. We look forward to hearing from you soon. Kind regards, Anna

Posted 2 years ago

“Not as good quality as I had hoped. made a meal, let it cool down, and froze. Placed in the microwave, after defrosting fully, for three minutes, and consumed. Then after washing noticed a large crack along one side just after the corner. I cant use it again. poor quality.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your recent review. I'm sorry to hear a large crack appeared in one of your containers. This is very unusual because our containers are made to withstand the freezer and microwave. Customer satisfaction is our number 1 priority so please email support@igluumealprep.com with your order number and we will resolve this for you. Apologies for any inconvenience caused. Kind regards, Anna

Posted 3 years ago

Igluu Meal Prep is rated 4.8 based on 401 reviews