“Failed to deliver goods to 2 addresses, there was absolutely no issue with the addresses and staff were on site, despite this, their courier failed to deliver twice and i was only offered a refund minus the delivery charge or told i could have the items redelivered, but would have to pay delivery again! Penalised for their couriers failures. No proof provided of attempted delivery, no help whatsoever. The addresses match Royal mail records, yet they can say whatever they like, no one in etc and charge you regardless. This was a business address in both instances and manned at the time they claim delivery was attempted! Useless and every time I tried to complain, they just said spouted drivel about the courier. they need to manage their relationship with the courier, if a customer pays in good faith for a delivery and that delivery fails through no fault of the customer, the customer should not be penalised. I repeatedly asked them to phoneme to discuss to no avail. Appalling customer service. Either change your courier, but preferably manage your courier relationship and feedback to them, when they are at fault, no one should pay for a service that does not work.”
“Failed to deliver goods to 2 addresses, there was absolutely no issue with the addresses and staff were on site, despite this, their courier failed to deliver twice and i was only offered a refund minus the delivery charge or told i could have the items redelivered, but would have to pay delivery again! Penalised for their couriers failures. No proof provided of attempted delivery, no help whatsoever. The addresses match Royal mail records, yet they can say whatever they like, no one in etc and charge you regardless. This was a business address in both instances and manned at the time they claim delivery was attempted! Useless and every time I tried to complain, they just said spouted drivel about the courier. they need to manage their relationship with the courier, if a customer pays in good faith for a delivery and that delivery fails through no fault of the customer, the customer should not be penalised. I repeatedly asked them to phoneme to discuss to no avail. Appalling customer service. Either change your courier, but preferably manage your courier relationship and feedback to them, when they are at fault, no one should pay for a service that does not work. Your courier, neither delivered the goods or offered the industry standard of putting a card through the door advising the customer how to get goods redelivered, they just returned them to you, which tells me they did not even attempt delivery to these sites which are manned Monday to Saturday 6am - 9pm. Why am i paying for your couriers failures?”
Thank you so much, Paul, for taking the time to review our Huggle Pets! We really appreciate your feedback. We are glad to hear you are satisfied with the product and that it was exactly as described by the seller.
Is there any way we can make things better for you? Also, if you have any further feedback or suggestions we would love to hear them. Thank you again for your review.
