“We were very impressed with the personal service we recieved. Our contact was Jez and he went above and beyond to answer our queries and give us advice. Jez always replied in a timly manner and the phone was always answered or our calls returned. Because of this, we felt as if we were dealing with a small company that treated us as individuals rather than just another customer. We will definitely recommend them nd would have no hesitation in using them again ourselves.”
“This is the third year I have booked with Firefly. They were excellent at giving me advice on which resorts might suit my family and answering all of my questions. Very friendly and easy to contact by e mail and phone.”
“My daughter's phone was stolen while we were away and the park were very unhelpful but the firefly staff member was extremely helpful and contacted the park on our behalf.”
“Fast and easy booking process. I added an extra person to our booking, the communication for this was excellent. Messages were replied to very swiftly and they couldn’t be more helpful. Check in at the resort went very smoothly. I would definitely book with them again and recommend them. Sending a pack if reusable straws before our holiday was a pleasant surprise. It’s nice to know they are interested in and doing their bit for the environment.”
“Quick and friendly response when I had a query and needed some information resent that I had lost. And a departure gift on the day of packing was a great touch.”
“The customer service from Steve was absolutely outstanding. He was so responsive to all my question, prior to booking, when booking and even when we were on holiday. The information he gave up front was perfect when booking. He helped us with transfers and was so responsive when I asked about car rentals and when out in Croatia”
