Suxceed Womens Reviews

Name: Suxceed Womens
Address: The Works, Morgan Street, New Tredegar, Caerphilly County Borough
Rating: 4.76

4.8 Rating 650 Reviews

94 %

of reviewers recommend Suxceed Womens

Company Reviews

Metrics

Info

4.8

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

7950476522

Email:

contact@suxceedwomens.com

Location:

The Works,
Morgan Street,
New Tredegar
Caerphilly County Borough
NP24 6AE

Write Your review

Tell us how Suxceed Womens made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suxceed Womens 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is my second and last time I will be giving this company any of my money.. I had an awful experience the first time, long story short I ordered an outfit for over £100 on the 20th July to arrive in time for creamfields. I was still chasing this order in September with no real update and around 4 excused on 4 different occasions as to why I hadn’t received my order yet. They gave me a code for my next order for 50% off, I used this on 10/11 from the “ready to ship” section and shipping said 1-2 days. I heard nothing which wasn’t a surprise.. i chased via Instagram and got a read receipt but no response. Then got an email just over a week later to say my order was on the way and was delivered on the 19th. My biggest advice to the company would be to just be honest with how long these orders take, stop putting 1-2 days delivery because it never is. It leaves customers disappointed.”

Helpful Report

Posted 3 years ago

Hi Sophie I'd like to apologize for your experience. I'm glad you managed to use your 50% discount, I can see that you purchased the whole accelerate set for only £23 which is a great price. In terms of the 'ready to ship' range. The set had actually run out of stock. The only way we could get this set to you is if we hand-made it, this is the reason it took a little longer than expected. We do ask ALL customers to write a note on their orders for when they are needing their outfits and we do state that ALL order enquires are to be emailed and not to be DM'd via Instagram. I hope you enjoy your outfit for your next event Have a great day Vinny

Posted 3 years ago

“Ordered on the 7/9/2022 for a event I had on the 1/10/2022, it is now past that date and I still have not received my item. Spoke with a person named Vinny & told him my situation, he told me he would have my order to me on time and requested I PayPal another $15 (aus) on top of what I already paid for shipping, since then I have Messaged customer service on many occasions just to get no response. I will NEVER order from this site again. Very unprofessional, making promises they can’t keep, take your money and doesn’t produce the product. If I could give 0 stars I would.”

Helpful Report

Posted 3 years ago

“Placed an order 8 working days ago from ready to ship, paid $40 for express shipping so I would have it in time for my festival and it has still not been posted. Have emailed like they said to multiple times, called and Insta messaged but still got nothing back other than ‘it hasn’t been shipped yet’ I understand there are delays but some assistance and customer service would go a long way. Trying to get a refund at this point but getting absolutely no response. Will not recommend this company”

Helpful Report

Posted 3 years ago

Hey Kaitlyn Thank you for your feedback. I'm sorry to hear about your experience. As promised your outfit has been sent to you with express delivery last Wednesday. Our Instagram messages are currently full and we've stated that any order inquiries are to be emailed. We look forward to hearing of your outfits arrival Anything else we can help with, please let me know Thanks Vinny

Posted 3 years ago

“I purchased a custom order (bikini) and was now as I know blindsided into ordering a top to go over it as it would make more sense with the cost of ordering the fabric. I was quoted £74 and paid. My order arrived, I received the bikini top & the top to go over with NO bikini bottoms?! I messaged Vinny at customer service who originally took my order. He admitted it was his error however, refused to help in any other way than me paying a further £30 for the bottoms despite him quoting me for the full outfit as £74 which I paid. His response was “you must understand you can’t have it for free we are a small business”. So I was basically told to purchase the bikini and a top, instead of just the bikini that I wanted, so it was worth the ordering of the fabric and ended up with a bikini top and a top without bottoms. Customer service was appalling and I will not be ordering again. I paid £74 as per his quote and was told “you can’t have it for free” and ended up with two tops. Unbelievable.”

Helpful Report

Posted 3 years ago

Hi Kirstie It was great to talk to you on the phone. I and the team are looking forward to resolving the issue for you :) Thank you for allowing us this opportunity We'll be in touch shortly Thanks Vinny

Posted 3 years ago

“If I could give 0 stars I would. Spent over £100 on an order nearly 2 months ago now and still not received. Sent emails, text messages and tried to call numerous times but getting no where with it. Absolutely disgusting customer service. Spoke to Vinnie a couple of times in the last 2 months trying to come up with different solutions to try and get my order to me but everything just seems like a stall and excuse after excuse. Not heard anything from him in a couple of weeks now. Shocking excuse for a company. I’m so frustrated”

Helpful Report

Posted 3 years ago

“The quality of this product is not worth the price. If I would have seen this product in person, I would not have purchased it. The sleeve on the top is so tight, it almost cuts off my circulation. The way the top ties near the neck is very uncomfortable. The seam down the middle of the mesh shorts is not straight. The hem on the legs of the mesh shorts is raw, and rolls up while wearing it. I would not suggest buying this product, which is disappointing because it looked very cute in the advertising :(”

Helpful Report

Posted 3 years ago

“Expensive taxes and not exchangeable. Top very small comparing with bottom”

Helpful Report

Posted 3 years ago

“Sadly very disappointed. I placed my order a month in advance but they didn’t start making it until a few days before I needed it by, which I wouldn’t of minded, but this meant they sent it days late and to the wrong address. Outfit arrived way too late so I couldn’t even wear it to my event, and they said they wouldn’t refund me if I sent it back. Nice outfit but for the price they charge you’d expect better service unfortunately, or at least a refund.”

Helpful Report

Posted 4 years ago

“Ordered clothes 2 weeks ago and got them sent to the hotel we are staying in in a different country and have arrived for the festival for the clothes to have not been sent and can’t get in contact with anyone about the situation, very very annoyed about it”

Helpful Report

Posted 4 years ago

Hi Laura, Thank you for your review. As committed as we are to our customers receiving their outfits to their events, once we pay the delivery service and ship it, it is out of our control and up to them to get the outfit to you. We worked extremely hard to get the outfit finished and posted with 'Special Guaranteed before 1 pm Saturday Delivery' service and unfortunately, the delivery company did not fulfill what they needed to do. We have escalated the case to them and are waiting to hear back from them soon. In the meantime, my team will get in contact with you and offer you an alternative. A gift as an apology. :) Have a great night Vinny

Posted 4 years ago

“Shocking, ordered this before a festival and still have not received it, had no warning that it wasn’t going to be shipped on time. I asked why it hadn’t been shipped and they told me the fabric hadn’t even come yet! Will never order from here again.”

Helpful Report

Posted 4 years ago

Hi Josephine, Thank you for your review. As mentioned in our Instagram DM's the fabric arrived and the team quickly made the outfit for you and sent it with 'Guranteed delivery before 1pm Saturday delivery' with Royal Mail. We have sent you the tracking details. May we ask that this review is reviewed and reconsidered as we have the confirmation from the hotel that the parcel has been collected by the name 'Josie White' and signed for in their logbook.

Posted 4 years ago

“Will never order again sent the complete wrong thing and tracksuits are not worth the money. Just cheap making with a company sending wrong products to try and profit there business”

Helpful Report

Posted 5 years ago

Hi Lloyd, I'm sorry you've have had this experience. I will send you an email now to rectify this situation. Our intentions are not to profit but rather to make sure our customer service is great and for all our customers to feel and look their best in our products. I hope you have a nice day, look out for our email Thanks Vinny

Posted 5 years ago

“Poor quality garments arrived badly sewn, especially for the price. Sizing guide was completely different to regular UK sizing. Very poor customer service, had to go through PayPal to return the items for a refund.”

Helpful Report

Posted 6 years ago

“I won a competition on instagram for a free item and after announcing my victory, the account repeatedly ignored my messages and never sent me my item. A scam for followers and publicity.. and I was a previous customer. Terrible and the items fit poorly I had to get mine adjusted.”

Helpful Report

Posted 6 years ago

Hi Anonymous Please can you email us at suxceedwomens.cs@gmail.com Our social media team works very hard on our competitions and we love giving items away to our winners so I am unsure as to why you have not received yours. I can assure you that we would never scam nor do anything for publicity and that we give our followers many opportunities throughout the year to win free Suxceed. (We have had many winners throughout the year) Please get in touch and I will look into this for you Thanks Vinny

Posted 6 years ago

“Items are claimed to be handmade to order but when exchanging for a different size my new size came within two days of me sending my original size back. The new size i ordered came with a fault, a hole in the leg, which left me without an outfit for an event as i didn't notice it until on the day. Was only offered an exchange NOT a refund despite the outfit being faulty and the event i needed it for passing before i could order anything else. This was not taken into account at all. I had the outfit on for an hour before noticing the hole, only wearing it in the house while i wait to leave. Sent it back to be told that its basically been worn as the seams are visible and its bobbled in between the legs. The seams being visible says more about the quality of the products their selling - £25 for the seams to do that after wearing for a short period of time? I have since received the product back and there is also NO bobbly bits in between the legs. Just a joke as clearly trying to get out of giving me an exchange so I'm the one left £50 out of pocket with a poor quality outfit. Overpriced clothes and quality does not match up to the price tag. Will not be shopping here again.”

Helpful Report

Posted 6 years ago

Hi Chloe, As mentioned in our emails, the state of the clothing you sent back to us was unacceptable and nonexchangeable. There were no tags on any of the items, a hole in the shorts, both items smelling strongly of smoke, with the seams and binding all with wear and tear. With a thorough inspection with our team and with the goods that were returned to us, we concluded that these items had been worn. It is in our policy that: "All items must have all tags attached, item(s) unworn, not tampered with, no stains, strong smells, makeup or tan. The items sent back should be sent back in a sellable condition. If items have been tampered with, we cannot accept the return or exchange as we are unable to re-sell." Unfortunately, your return had a lot of the above and we had to refuse the exchange. I hope you can understand that as a business, we need to protect the number of hours and effort that goes into hand-making these clothes and that we HAVE to refuse anything that goes against our company policies.

Posted 6 years ago

“don’t remember ordering from here so clearly wasn’t exceptional”

Helpful Report

Posted 6 years ago

Hi Eve, Thank you for the unnecessary 1-star rating and comment towards us. These reviews are for feedback so that we can improve our services to our customers. If you have nothing to give us feedback on then please reframe from reviewing. If given the chance i'm 100% sure we can show you how exceptional our clothing and service is :) Thanks Vinny

Posted 6 years ago

“Ordered 3 of the same outfits (3 different orders though) when received (late) a size 6 was tagged with a size 8 and a size 8 was actually a size 6. There was holes in the seams, you could see pink stitching down the seams All 3 outfits where cut differently, shorter legs on one of them, higher fabric over the stomach of another. When I emailed on a Friday to request a return for them to send out new outfits I never received a response yet the company knew the outfits were needed for the following week. Customer service wasn't the best when talking over the phone either.”

Helpful Report

Posted 6 years ago

“Awful service, terrible sizing and rude ambassadors who didn’t deal with my returns and complaints professionally. Would NOT recommend!”

Helpful Report

Posted 6 years ago

Hi Anonymous Please, can you email suxceedwomens.cs@gmail.com so we can help you or rectify the issue. I'm sorry that you may have had a bad experience with us. We would love to know more in-depth with how the service was awful, how the sizing is terrible and how our rude ambassadors didn't deal with your returns or complaints professionally. Thanks Vinny

Posted 6 years ago

“I got sent the wrong thing that I ordered, I ordered some silver cross nipple stickers but got sent some plain black ones... very disappointed”

Helpful Report

Posted 6 years ago

Hi Anonymous, I would love to fix this problem for you, can you send us an email on contact@suxceed.co.uk and we will send you the correct nipple stickers FREE of charge Thanks

Posted 6 years ago

Suxceed Womens is rated 4.8 based on 650 reviews