HOUSE OF ENKI Reviews

Name: HOUSE OF ENKI
Address: 8 Swinbourne Drive, Springwood Industrial Estate, Braintree, Essex
Rating: 4.59

4.6 Rating 249 Reviews

90 %

of reviewers recommend HOUSE OF ENKI

4.6

Based on 249 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About HOUSE OF ENKI:

We are proud to be a family-run business based in the UK, providing premium designer kitchen and bathroom furniture and fittings. Our wide range of high-quality, stylish products offers something for every taste at an affordable price and provides you with the ultimate choice in style, colour and design to help you create the bathroom of your dreams.

Trusted Brand - Our Commitment to You

We are committed to selling high-quality bathroom and kitchen fittings at affordable prices. All of our products are superbly made by personally sourced suppliers. We offer excellent customer service, fast and reliable delivery and a direct and secure online shopping experience.

Visit Website

Phone:

02039650000

Email:

support@houseofenki.com

Location:

8 Swinbourne Drive,
Springwood Industrial Estate,
Braintree
Essex
CM7 2YP

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HOUSE OF ENKI 5 star review on 26th May 2025

HOUSE OF ENKI 5 star review on 1st May 2024

Simon

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lots of products all supported by a worthless 10 year guarantee. I thought that they would be different to all of the other Chinese brands on the market, but sadly not. I thought ENKI would be reliable and long lasting, but this has proved not the case. Pay your money and take your chance, summs ENKI up.”

Helpful Report

Posted 1 month ago

“Didn’t get my item and no response from customer support”

Helpful Report

Posted 2 months ago

“Purchased the Downton thermostatic shower set and used it less than 5 times in three years. The product has cracked and the shower head seals completely disintegrated making it unusable. Further more the 10 year guarantee promoted on the website is a total scam as excludes virtually every part of shower set. The product is total garbage. DO NOT PURCHASE”

Helpful Report

Posted 2 months ago

“Looks amazing but quality really poor Bought a traditional antique brass thermostatic shower that only runs red hot !! and a Traditional Exposed Bath Retainer Waste & Ball Chain Plug With Overflow that completely rusted away after 31 months flooding my house.... left messages but nobody gets back to you with a reply SHOCKING customer service”

Helpful Report

Posted 4 months ago

“You have sent me 3/4 inch female to 1 inch male shower connector. Not as I ordered 1/2" female to 3/4" male. I did email you twice and got no respose back. I had to Google you to find a phone number to call you. That was a waste of time. I first selected support and got an pre-recorded message telling me to email you and that the email would be answered within 24 hours. Well I knew that to be rubbish. So I called again and selected sales. It rang out and then I got a pre-recorded message asking me to leave my name and phone number and that you would call me back - you never did. So I now own a piece of chrome junk that is no use to me and which cost me over £10. Thank God I never ordered a £8,000 bathroom suite from you, which we were thinking of doing - we were saved by the bell on that one. Very poor service - couldn't have been worse. So I was pleased to receive an email from you asking for a review. Now that it is written I will copy it to TrustPilot to warn other potential customers.”

Helpful Report

Posted 4 months ago

Dear Leo, Thank you for taking the time to share your experience with us. We genuinely apologize for the inconvenience you’ve faced regarding your order and the lack of communication from our team. We understand how frustrating it can be when the wrong item is received, and it’s disappointing to hear that our support options did not meet your expectations. Your feedback is invaluable, and we will certainly look into improving our response times and the accessibility of our customer support. Please reach out to us directly so we can assist you further with this matter. We strive to ensure all our customers are satisfied, and we would appreciate the opportunity to make this right. Thank you for your understanding, and we look forward to hearing from you soon.

Posted 4 months ago

“My step daughter ordered for me a set of bath taps (fitted) and a set of basin taps. We changed our minds on the basin taps as we decided to change the whole basin unit. (Not yet done) Due to an ongoing close family illness, we were unable to return the basin taps within the strict 30 day returns rule. It was 31 days. We were declined the returns/refund. Just 1 day out. Not the best customer service 😒. The bath taps, however, look really good.”

Helpful Report

Posted 5 months ago

“10 days on 2 requests for a review and nothing has arrived, no one one their right mind would use EVRI but they do and EVRI will use ever excuse to cover their extremely poor performance and as the original email of six days age said next day delivery I'm not impressed.”

Helpful Report

Posted 5 months ago

Dear David, Thank you for taking the time to share your feedback regarding your recent experience with HOUSE OF ENKI. We truly value your input and are sorry to hear about the delay you’ve encountered with your delivery. We understand how frustrating it can be when expectations aren’t met, especially with delivery timings. We want to assure you that we are actively working with our delivery partner to address these issues and improve our service. I have been in touch with the courier and have been advised your order is out for delivery today. If you have any further queries please contact our customer services, and we'll be happy to advise. Thank you.

Posted 5 months ago

“WORST COMPANY EVER! SENT ME A FAULTY SHOWER HOSE AND REFUSED TO REPLACE. DON'T SPEND A PENNY WITH THESE COW BOYS THEY'D RATHER LOSE A GOOD CUSTOMER OVER A £10 SHOWER HOSE”

Helpful Report

Posted 5 months ago

Thank you for reaching out to us. We understand your concern and appreciate you bringing this to our attention. We’d like to clarify that our policy allows us to accept claims for items damaged in transit within 30 days of purchase, provided they haven’t been installed. As your purchase was made over 30 days ago and the item has already been installed, we regret that we’re unable to provide replacement parts free of charge. However, we want to assist you in resolving this matter. Replacement parts are readily available and can be purchased through our website or by contacting our customer service team, who would be happy to guide you through the process. Thank you for your understanding, and please don’t hesitate to reach out if you have any further questions.

Posted 5 months ago

“Wrong one sent, on-line picture incorrect received one with button type”

Helpful Report

Posted 5 months ago

Dear Rajinder, Thank you for sharing your feedback with us regarding your recent experience at HOUSE OF ENKI. We truly value your input as it helps us improve our service. We are sorry to hear that the item you received did not match your expectations or the online description. We understand how important it is for you to receive exactly what you ordered, and we sincerely apologize for this mix-up. Your satisfaction is our priority, and we are here to assist you in resolving this issue. Please reach out to our customer support team, and they will be more than happy to help you with your concerns. We appreciate your understanding and hope to restore your confidence in us. Thank you.

Posted 5 months ago

“the spray from the hand held shower on the Downton bath shower mixer has very poor pressure , the shower head is obviously made for a powered shower and they are making do with the one shower head for both. I advised them when the changed the head to another make the pressure is good which proves my point. They told me to buy a new shower head that works and were not willing to fund it in any way.”

Helpful Report

Posted 6 months ago

Dear Maurice, Thank you for sharing your thoughts about your experience at HOUSE OF ENKI. We genuinely appreciate all feedback as it helps us enhance our products and services. We are sorry to hear about the pressure issue you’ve been experiencing with the handheld shower on the Downton bath shower mixer. We understand how important it is to have a functional shower, and we regret any frustration this may have caused you. We do take customer feedback into account and are always looking to improve our offerings. We apologize if our response did not meet your expectations; our goal is to provide a satisfactory resolution. If you have any further concerns or suggestions, please don't hesitate to reach out. We value your input and hope to improve your experience in the future. Thank you.

Posted 5 months ago

“To quote Trading Standards when I spoke to them this week, "the items bought are substandard and not fit for purpose. This is a breach of contract" Be very wary buying from this company. They advertise a 10 year guarantee, but we've had multiple documented faults, and the company has refused to help in anyway, beyond the copy / pasted 'We're very sorry blah blah'. We spent over £300 on our shower. The head was so blocked up it was unusable within 6 months. Now 2 years down the road, the temperature tap has simply snapped off. Poor quality manufacture, backed up by a total lack of customer service. If you want a product that lasts longer than 6 months look elsewhere.”

Helpful Report

Posted 7 months ago

“I aint received it yet ?”

Helpful Report

Posted 9 months ago

“Wate of money!!! Buttons are not waterproof!!! After refurbish my bathroom now i have to spend another 3000 pounds just because those buttons are not waterproof...”

Helpful Report

Posted 10 months ago

“Hi Thanks for the opportunity. As of now I still haven't received order ordered a week ago my customer is not happy so this affects My reputation they are still without a kitchen mixer and I'm going away for 10 days tomorrow. If you haven't got stock available you shouldn't take the order. Disappointed .”

Helpful Report

Posted 11 months ago

Dear Graeme, Thank you so much for taking the time to provide feedback on your experience with HOUSE OF ENKI. We truly appreciate customers like you who share their thoughts and help us improve our services. We are sincerely sorry for the inconvenience caused by the delayed delivery of your order. We understand how frustrating it must be for both you and your customer, especially considering the impact it has on your reputation. We deeply regret the situation and assure you that we are doing everything we can to resolve this issue promptly. Our support team will contact you shortly to resolve this for you. Once again, we apologize for any inconvenience caused and really appreciate your patience and understanding. We are committed to making things right and ensuring that you have a positive experience with us in the future. Thank you

Posted 11 months ago

“Very Poor Customer Service Purchased a product which granted was not fitted immediately. However it was still brand new out of the box when I did fit the unit and it was seriously faulty. Caused quite a flood. I had to fix immediately so purchased one elsewhere. When I contacted this company they would not refund. A new tap is no use after this time!! Be warned !!”

Helpful Report

Posted 1 year ago

“This was to replace a shower hose that rusted in just 18 months. The quality is very poor. An on going issue that was never resolved with our mixer is also a frustrating situation ! I wouldn’t recommend.”

Helpful Report

Posted 1 year ago

“Purchased a bath mixer tap from this company. On installation, our bathroom fitter (of 15 years’ experience) found that the hot side wouldn’t seal properly with the supplied rubber washers, and was leaking as a result. Swapping the washers over made no difference, so there was clearly a defect with the tap itself. Messaged House of Enki clearly explaining the issue in detail, with pics, and asking for a replacement tap to be sent. Firstly, they mailed rather patronising copied-and-pasted instructions about “how to check a seal”, which our fitter really didn’t need. Secondly they offered to send a replacement washer, even though I’d already explained swapping the washers made no difference, so a replacement wouldn’t help either. Thirdly, they offered to refund the cost of the tap if I sent it back to them. Great. This lengthy and tedious issue caused me a load of hassle, frustration, and extra labour costs from our fitter who had to source and later fit a much thicker washer in order to correct the manufacturing defect in the tap. House of Enki clearly weren’t bothered about any of it, and offered only the minimum level of ‘help’ that was actually no help at all. I will not be buying from them again.”

Helpful Report

Posted 1 year ago

HOUSE OF ENKI is rated 4.6 based on 249 reviews