HOUSE OF ENKI have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Great product, good price, very speedy delivery.
Highly recommend!
”
- Anne
“
Really good quality products at a reasonable price. Fast delivery.
”
- Rehan
“
We haven't yet used the brassware but it looks of great quality and the customer service was impeccable. Super fast delivery and for now, amazing value for the price. We will further review after we start using the taps.
”
- Alina Daniela
“
Really happy, answered web chat really quickly, and delivery very quick and on time. Really happy with look of the tap, just waiting to have it fitted but looks good quality
”
- Toni
“
Excellent quality & fast delivery
”
- Wendy
“
Delighted with the product and rapid delivery
”
- Chris
“
(Not yet done) Due to an ongoing close family illness, we were unable to return the basin taps within the strict 30 day returns rule.
”
- Philip Taylor
“
Contacted no response, no phone to be able to actually speak to someone, load of info on returns etc, blah blah.
”
- John Osborne
“
Be very wary of using this company - my item only half delivered and no support. No re delivery of missing item or refund. DHL Courier only delivered one of two items and substandard company ethics & policies re replacing.
”
- Nicola
“
We were declined the returns/refund.
”
- Philip Taylor
“
Very Poor Customer Service
Purchased a product which granted was not fitted immediately. However it was still brand new out of the box when I did fit the unit and it was seriously faulty. Caused quite a flood. I had to fix immediately so purchased one elsewhere.
When I contacted this company they would not refund. A new tap is no use after this time!!
Be warned !!
”
- Kevin Chilton
“
Contacted customer services regarding replacement valves and received a reply within minutes. Ordered the recommended valves which were delivered quickly and fitted perfectly. Great service all round.
”
- Alex
“
Very good customer service, had an issue with a part, there was no resistance to sending me replacement quickly. Good quality product as well.
”
- Andrew
“
First class service and product delivery extremely fast thank you
”
- Richard Dunn T/A Get It Dunn
