HOUSE OF ENKI have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
all fine - thanks - good product at a good price
”
- Paul
“
Great product, good price, very speedy delivery.
Highly recommend!
”
- Anne
“
Really good quality products at a reasonable price. Fast delivery.
”
- Rehan
“
Fast delivery. An exact replacement for the kitchen dual pressure mixer tap. Easy to fit and looks good.
Very pleased with it.
”
- Stuart
“
I've just recently purchased from this website. So glad I did. Reasonably priced and extremely speedy delivery. Definitely worth checking out.
”
- Mary
“
Tap is good quality. very quick delivery. Used them before
”
- David Green
“
Rather then suggest the correct one, or even reach out to apologise for wasting my time, I simply received a returns label, followed by 3 emails in 3 days asking for my feedback.
”
- Miles
“
(Not yet done) Due to an ongoing close family illness, we were unable to return the basin taps within the strict 30 day returns rule.
”
- Philip Taylor
“
Contacted no response, no phone to be able to actually speak to someone, load of info on returns etc, blah blah.
”
- John Osborne
“
Be very wary of using this company - my item only half delivered and no support. No re delivery of missing item or refund. DHL Courier only delivered one of two items and substandard company ethics & policies re replacing.
”
- Nicola
“
We were declined the returns/refund.
”
- Philip Taylor
“
Very Poor Customer Service
Purchased a product which granted was not fitted immediately. However it was still brand new out of the box when I did fit the unit and it was seriously faulty. Caused quite a flood. I had to fix immediately so purchased one elsewhere.
When I contacted this company they would not refund. A new tap is no use after this time!!
Be warned !!
”
- Kevin Chilton
“
Great service & product.
”
- David
“
Excellent service, we ordered a replacement shower part on a Saturday and it arrived with us on the Sunday, although annoyingly for us it turned out to be a loose screw, so the part has gone into the spare’s box in readiness!
”
- Charlotte Stevenson
“
Excellent service and a super product.
”
- Stafford Trendall
