HOUSE OF ENKI have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Excellent company. Quality tap delivered quickly and well packaged. Communicative all the way along the line and great price. Would order again.
”
- Helen Alexandra
“
Great price, quick delivery. Very easy to screw into place as my new shower head. Looks great, has good water flow and hopefully will be far easier to keep limescale-free than my previous chrome-plated shower rose.
”
- Stephanie
“
Good price for a nice quality shower control, arrived on time and works perfectly.
”
- RICHARD
“
Great selection to choose from. Fast delivery
”
- Samantha
“
Great price, quick delivery. Very easy to screw into place as my new shower head. Looks great, has good water flow and hopefully will be far easier to keep limescale-free than my previous chrome-plated shower rose.
”
- Stephanie
“
Prompt delivery of tap unfortunately colour was not correct so had to send back, return was handled efficiently and fast.
I will recommend HOUSE OF ENKI and will use them again
”
- Alan
“
(Not yet done) Due to an ongoing close family illness, we were unable to return the basin taps within the strict 30 day returns rule.
”
- Philip Taylor
“
Contacted no response, no phone to be able to actually speak to someone, load of info on returns etc, blah blah.
”
- John Osborne
“
We were declined the returns/refund.
”
- Philip Taylor
“
Very Poor Customer Service
Purchased a product which granted was not fitted immediately. However it was still brand new out of the box when I did fit the unit and it was seriously faulty. Caused quite a flood. I had to fix immediately so purchased one elsewhere.
When I contacted this company they would not refund. A new tap is no use after this time!!
Be warned !!
”
- Kevin Chilton
“
Thirdly, they offered to refund the cost of the tap if I sent it back to them.
”
- James
“
Simple, quick and easy to deal with. Bath taps ordered and came next day. Hard to fault anything this company does. Excellent service from start to finish.
”
- David
“
First time purchasing from ENKI. Service great and product as described - all good.
”
- Kevin
“
Very helpful customer service in identifying what parts I needed. They arrived quickly and were easy to afix. Very pleased with the level of service and products!
”
- Michael
