HOUSE OF ENKI have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
We haven't yet used the brassware but it looks of great quality and the customer service was impeccable. Super fast delivery and for now, amazing value for the price. We will further review after we start using the taps.
”
- Alina Daniela
“
Excellent site wide choice and very good quality at competitive price the comunication throughout was good and it was delivered extremely quickly and well packaged will definately use again
”
- John
“
Superfast delivery, easy to order online, well satisfied with price and service
”
- Tom
“
HOUSE OF ENKI good, Delivery not so good. Delivery driver claimed we were not in but he never turned up. On his re delevery the next day he did not ring the door bell and then left the gate open. Not a good delivery.
”
- Martytn
“
We haven't yet used the brassware but it looks of great quality and the customer service was impeccable. Super fast delivery and for now, amazing value for the price. We will further review after we start using the taps.
”
- Alina Daniela
“
Excellent products, fantastic service and speedy delivery! Will definitely be shopping with HOUSE OF ENKI in the future!
”
- Michelle
“
(Not yet done) Due to an ongoing close family illness, we were unable to return the basin taps within the strict 30 day returns rule.
”
- Philip Taylor
“
Contacted no response, no phone to be able to actually speak to someone, load of info on returns etc, blah blah.
”
- John Osborne
“
We were declined the returns/refund.
”
- Philip Taylor
“
Very Poor Customer Service
Purchased a product which granted was not fitted immediately. However it was still brand new out of the box when I did fit the unit and it was seriously faulty. Caused quite a flood. I had to fix immediately so purchased one elsewhere.
When I contacted this company they would not refund. A new tap is no use after this time!!
Be warned !!
”
- Kevin Chilton
“
Thirdly, they offered to refund the cost of the tap if I sent it back to them.
”
- James
“
Absolutely brilliant service. Tap ordered in the afternoon and received the next morning!
”
- Geoffrey
“
Great product value for money great customer service.
”
- Larry
“
We haven't yet used the brassware but it looks of great quality and the customer service was impeccable. Super fast delivery and for now, amazing value for the price. We will further review after we start using the taps.
”
- Alina Daniela
