hoppa Reviews

2.27 Rating 11 Reviews
27% of reviewers recommend hoppa
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"Arrived on time to Hurghada 01.03.2019. No rep at the airport, other reps said he was not here. Could not get through on phone to speak to anyone, as all calls are automated. Organised my own transfer at more than double Hoppas price. Spent a week emailing and phoning, nothing. E mails are even automated. Get a reply to say that an e mail had been recieved, but to go through automated mail system. My return journey was the same, so had to sort again. Paid Hoppa £15. Cost me an extra £45, don't expect to see a penny. Used them for over 5 years, never again"
Posted 1 month ago
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"Hoppa gave me wrong pickup time on documentation on first booking. Sub agent had different time, therefor we missed the bus! They blame me! I followed their instructions by checking twice on day of departure! Terrible company!"
Posted 1 month ago
"Checked my pick-up time 24 hours before as instructed! Also checked at 10 am on day of departure - both 16.30 hours, as was my documentation from hoppa. Bus arrived 15.25 without my knowledge. We had to obtain taxi at a cost of 54.25 euros. Can not speak to anyone as their system is impossible to break through to speak to a human! Disgusting company! I have put reviews on Trustpilot also to make people aware of bad service!"
Posted 1 month ago
"Chaotic, unreliable and late running."
Posted 8 months ago
"were told on arrival at faro to wait next to the window,which was very hot.Around 75 or more passengers came and went during the next 2 and a half hours.Although we tried asking the lady calling out passenger names when the taxi's came,she would not stop to speak to the six of us waiting.One gentleman nearly fainted and his wife had to seat him in the cafe. it became apparent we had been waiting for two other passengers on another flight.Had we been told this on arrival we could all have gone to wait in the cafe,and at least been able to sit down.When the lady did inform us of departure I asked why she had not done this,her reply was you should expect this when booking a shuttle.Having had similar problems the last 3 times with Hoppa,we will no longer be using them."
Posted 1 year ago
"Took my money and my booking, no problem. Cancelled my airport transfer the day before I was due to fly. I only found out because I double checked the booking. Very poor service too. Customer service left me on hold on the phone, I hung up after 25 minutes. Chat window disappeared too. Had to berate them on Twitter to get any response. Won't use Hoppa.com again and certainly wouldn't recommend them."
Posted 1 year ago
hoppa is rated 2.27 based on 11 reviews

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