hoppa Reviews

1.32 Rating 44 Reviews
7 %
of reviewers recommend hoppa
Merchant Metrics
Customer Service
communication channels
Telephone, Email

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Utter garbage Booked a return private transfer in Marrakech for a mini break , despite having paid up front and confirmed all the correct details the service didn't appear. After exiting the airport exactly at the pre arranged time to the meeting point were our driver was supposed to be waiting we found numerous companies and drivers holding up name plaques . We found our name stuck to a board and no driver , there was a phone number scrawled on it and we repeatedly rang it and got no answer. We tried the supposedly 24/7 24hr emergency contact provided numerous times, goes to a recorded message in Arabic . I rang the Hoppa UK contact number from the e ticket , another automated service that tried to connect with our transport service but stated it was unavailable and we should use the complaints procedure upon return ! Thanks for leaving us stranded with no help ! A couple of locals helped ringing various numbers and interpreting the Arabic mesage but they couldn't get through either. Lost an hour in all and then all the inconvenience of trying to get currency to use an ordinary taxi to start. Hoppa leaves you high and dry as they are not available to assist and don't fulfill their commitments. I will avoid in the future and spread the word of how poor their service is. I'm not confident of a refund as they won't respond to email and there's no way of discussing with a human
1 Helpful Report
Posted 2 weeks ago
Used hoppa for a recent trip, price was good and after the last time I used them the return ride didn’t arrive I thought I would give them a second chance! How wrong was I! Arrived in France pick up was there and all was good. Return journey no ride turned up, rang emergency numbers that was useless. Got a taxi to the airport and logged a complaint. Maybe it’s me unless people tell me otherwise but I thought a decent company would pay the taxi cost and half my original booking but guess what not according to hoppa who paid for the taxi and have refused to refund half the cost. The only loser is the customer so please be warned they are cheap and what’s that saying ... you pay for what you get
1 Helpful Report
Posted 2 weeks ago
Would never use this company again, not only got stranded on our return journey as the driver did not show, but the customer service was appalling. We ended up paying twice for our journey home hoppa and an independat taxi. May appear to be a bargain but certainly didn't end up that way. BEWARE
1 Helpful Report
Posted 4 months ago
First time using Hoppa and experience has been disastrous. Communication before going appalling, no contact details for the transfer company or indication on where to find our driver. Once we arrived things got worse, no one was there waiting for us, spent 30 minutes asking around the other drivers and stands before taking an alternative taxi. Received a Whatsapp message 1 hour and 40 minutes after we landed, by which point we were at the hotel. Hoppa really came in to their own upon receiving my complaint . They have refused to respond to requests for information, the little information they provided showed that the driver had got my name wrong to begin with. Hoppa have indicated that as far as they are concerned they have fulfilled their part of the contract and are refusing a refund. If I could have scored Hoppa zero stars I would have. Absolutely diabolical experience AVOID AT ALL COSTS.
1 Helpful Report
Posted 6 months ago
hoppa is rated 1.32 based on 44 reviews