Homecolours Reviews

Name: Homecolours
Rating: 4.85

4.9 Rating 1,008 Reviews

97 %

of reviewers recommend Homecolours

4.9

Based on 1,008 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Homecolours:

Homecolours.com is an independent retailer devoted to colour themed homewares and interior accessories. Our passion is colour and we are here to inspire you with imaginative, innovative, colourful designs.

We source out products from around the globe seeking those that are contemporary, creative and colourful and we only select the very best. Our buyers insist on exceptional quality and inspirational design.

Colour excites, colour delights, colour transforms, colour enhances..

We stock an extensive range of accessories for the entire home. homecolours.com provides you with all the latest colour themed products and designs to colour co-ordinate your lifestyle.

Visit Website

Phone:

01889 578457

Email:

customerteam@homecolours.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2HS

Homecolours 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A week after ordering with no email noting item posted, I emailed to ask when to expect delivery and it wasn’t posted until after my email. Very disappointed. But nice item and liked it once it arrived”

Helpful Report

Posted 1 year ago

“The items are nice but overpriced, but the main concern is that after using your website, I was hacked through my order with you, and thankfully my credit card company and the companies that the scammer tried to buy from with my credit card, were quick to stop the scams. Therefore, I won't be able to shop with your company again.”

Helpful Report

Posted 2 years ago

We have received your review, thank you, we would like to assure you that we take the security of our site very seriously and we have a number of security steps in place to minimise the possibility of any personal details being accessed or hacked. Our website is built using Shopify software and it is also hosted by Shopify. Whilst it is possible for any website to be hacked, Shopify is extremely secure with a wide variety of safety features built in to protect customer data, and this is one reason why it is one of the most popular ecommerce platforms in the world. Shopify is certified Level 1 PCI DSS compliant. In addition, at checkout a customer does not enter card details whilst on our website but only once transferred to our payment processor, meaning that we never have access to customer credit card details and these are therefore not recorded anywhere on our website. We hope this helps but if you need any further information from us please do not hesitate to contact us. Kind regards Customer Team

Posted 2 years ago

“Hi I have emailed a query regarding my order and asked a question of how to return items as the order did not have returns information. I have not received any further information regarding this. I am not happy with the service.”

Helpful Report

Posted 2 years ago

Good morning Thank you for taking the time to leave a review. We apologise if your query has not been dealt with, we have checked our systems internally and cannot see any communication from you regarding returning your order. We have now reached out to you via email and hope to resolve the matter for you. Please accept our apologies for any inconvenience. Kind regards, Homecolours Team

Posted 2 years ago

“Long returns process. Royal Mail tracking shows that you’ve received my return on the 15th June but I haven’t received any information from homecolours regarding the return. Rang customer services and advised returns take between 7 and 14 days but didn’t make any effort to look into my order specifically. Will order from an alternative retailer in the future.”

Helpful Report

Posted 3 years ago

Dear Louisa, thank you for your review and we are very sorry you were disappointed in our returns process. I can see your return was processed and refunded on the 23rd June so it took 6 working days . Our website does state refunds may take up to 14 days to process, normally they are much faster within a day or two. In your case you ordered a particularly large item and you reported a fault with it, therefore our QC team needed to check the item thoroughly on checking back in, just because of its size this took a little longer than normal. In addition COVID-19 has meant our returns processing is taking a little longer due to additional processes in place to safeguard our staff members. Many thanks Customer team

Posted 3 years ago

Homecolours is rated 4.9 based on 1,008 reviews