Homecolours Reviews

Name: Homecolours
Rating: 4.85

4.9 Rating 1,008 Reviews

97 %

of reviewers recommend Homecolours

4.9

Based on 1,008 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Homecolours:

Homecolours.com is an independent retailer devoted to colour themed homewares and interior accessories. Our passion is colour and we are here to inspire you with imaginative, innovative, colourful designs.

We source out products from around the globe seeking those that are contemporary, creative and colourful and we only select the very best. Our buyers insist on exceptional quality and inspirational design.

Colour excites, colour delights, colour transforms, colour enhances..

We stock an extensive range of accessories for the entire home. homecolours.com provides you with all the latest colour themed products and designs to colour co-ordinate your lifestyle.

Visit Website

Phone:

01889 578457

Email:

customerteam@homecolours.com

Location:

Unit 2 Trent Business Park, Power Station Road, Rugeley
WS15 2HS

Homecolours 5 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have emailed about the quality of the delivered item but still not had any feedback.”

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Posted 3 months ago

“Not received and not received replacement or refund”

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Posted 5 months ago

“I did not receive my item. The tracking said I received it but I did not. And i'm still waiting for a refund to replacement. It's been over 2 weeks”

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Posted 10 months ago

“Item never arrived. Customer service unwilling to assist. Would not use again or recommend.”

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Posted 10 months ago

“Order did not arrive!”

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Posted 1 year ago

“Took forever to get a refund, charged almost £6 delivery for return then deducted money even though the protect was returned in perfect order! Would never use again!”

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Posted 1 year ago

Dear Adele, thank you for your review and we are sorry to hear you are disappointed. We have looked into your return and we can see that your return was received back on the 7th November and your refund was processed on the 12th. Our returns terms do allow up to 14 days for refunds to be processed however we do try to process these much faster , in your case we refunded within 5 days. Regarding your actual refund we can see you requested a return via a prepaid Royal Mail label at a cost of £5.95, this was deducted from your refund. In addition your original order just met the £50 threshold for free shipping however taking into account the return of 2 items from your order this meant that the free shipping threshold was no longer met hence the deduction for the original shipping charge. We apologise if this was a surprise to you, we do detail this in our returns terms but we appreciate you may not have spotted this. Kind regards Customer Team

Posted 1 year ago

“Ordered a kitchen roll holder (£67). Paid for the next day delivery via DPD. Stayed in for the whole day (i live in an apartment block with video entry). Received a text from DPD telling me I wasn't at home and they left it at some godforsaken convenience store nowhere near where I live thus requiring a bus or taxi ride to collect it. Having not collected it as I had paid additionally for the next day delivery) it has been returned and I am still awaiting my money back, I did email home colour but got no response I am sure the products are very nice but DPD are an appalling carrier as I have experienced this 'I wasn't at home' sting before, easier for them to dump parcels in a shop and expect customers to collect them, they even boast that they are saving the planet by reducing emissions - I don't live on Coronation Street so had I got a taxi it would have added to emissions and cost me twice as much again as the £7 I paid DPD to deliver (NOT) it.”

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Posted 1 year ago

Hi Anton We're really sorry to hear about the trouble that you have experienced with your DPD delivery. I have checked our systems internally & cannot see that we have received any communication from you, could you please confirm the email address that you have tried to reach us on? We have now emailed you separately & will do our utmost to resolve this for you. We hope to hear from you soon. Homecolours Team

Posted 1 year ago

“Order still hasn't arrived despite being ordered over two weeks ago. No contact until I emailed. Apparently the order has gone missing, but if this is the case, surely it is up to Home Colours to send out a replacement to fulfil the order rather than make excuses and blame the Royal Mail Pretty poor really”

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Posted 2 years ago

Hi Robin Thank you for your order, and for your feedback. We would like to apologise for the issues that you experienced with your delivery, whilst our couriers are usually very reliable delays & issues do sometimes occur at this time of year due to the increased volumes that they are dealing with. In these instances we do have to allow sufficient time for a thorough investigation to be carried out before a replacement order or refund can be actioned. We can see that replacement items have now been delivered and hope this resolves the matter for you. Once again, we're really sorry for the hassle. Kind regards, Homecolours Team

Posted 2 years ago

“I have still not received my order or heard anything from you, unacceptable merchant! Send my money back to Klara ASAP!”

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Posted 2 years ago

Good morning We're sorry to hear that there was a delay in receiving your order, whilst the couriers try their best to deliver promptly there can unfortunately be delays at this time of year. I can see from the tracking information that the parcel has now been delivered. Once again, please accept our apologies for the delay. If you have any further queries please contact our customer team and we will be happy to help. Kind regards, Homecolours Team

Posted 2 years ago

“My item was lost and ive been trying to sort this out for a week now with no resolution. I have been told i need to simply re-buy the item at my cost. I have never had so much back and forth when an item has been lost or delivered incorrectly - the customer service has not been great which is disappointing.”

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Posted 2 years ago

Dear Vinay, thank you for your review. We are currently working with Royal Mail as regards your parcel whereabouts, unfortunately since the wrong delivery postcode was included when you placed your order this is what has caused confusion. Unfortunately it isn't possible for us to vet that postcodes submitted with orders are correct for the street address. We will continue to work with Royal Mail to resolve this for you. Kind regards Customer Team

Posted 2 years ago

“Utterly useless! - I am still waiting for this product to be delivered. I am not impressed.”

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Posted 3 years ago

Dear Graham, we apologise for the delay in delivery of your parcel which is due entirely to the current issues being faced by Royal Mail. Now we are aware of the delay we will monitor the tracking and we are informed that the parcel should be delivered within the next week. If for whatever reason your parcel is not delivered or is lost then we will of course refund you in full. We will be in touch. Once again please accept our sincere apologies. Kind regards Customer Team

Posted 3 years ago

“Not received”

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Posted 3 years ago

Hi Nisa, Thank you for your review. I believe our Customer Service Team are currently resolving this for you. Many thanks, Homecolours.

Posted 3 years ago

“I am still yet to receive my item”

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Posted 4 years ago

Dear Emma We can see that your item was successfully delivered on the 9th March. We hope you love it! Many thanks Customer Team

Posted 3 years ago

Homecolours is rated 4.9 based on 1,008 reviews