RSK Hi-Line Reviews

Name: RSK Hi-Line
Address: Brookfield Yard, Tedburn Road, Exeter, Brookfield Yard, Tedburn Road, Exeter, Devon
Rating: 4.91

4.9 Rating 355 Reviews

99 %

of reviewers recommend RSK Hi-Line

Company Reviews

Metrics

Info

4.9

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RSK Hi-Line:

Established in 1998 we are one of the UK’s leading arboricultural companies. We are a family owned business, employing over 250 people, from apprentices to consultants, delivering professional, safe and cost effective solutions in all areas of arboriculture, grounds maintenance and associated services.

Visit Website

Phone:

033 345 678 86

Email:

quotes@hi-line.co.uk

Location:

Brookfield Yard, Tedburn Road, Exeter,
Brookfield Yard, Tedburn Road, Exeter
Devon
EX4 2HD

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RSK Hi-Line 5 star review on 20th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team worked efficiently and tidily despite very wet working conditions.”

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“Polite, capable and worked very quickly and neatly. Brilliant from start to finish.”

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“I was very happy with all that Hi-Line did in felling the large fir tree. They were brilliant and cleared up all the mess that the tree made.”

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“Very thorough and careful work. All waste removed and the garden looks very tidy now.”

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“Very efficient service on time and thorough the entire site was left tidy after the felling and pruning”

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“Efficient and hard working”

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“Excellent job by extremely pleasant and skillful experts. Thank you.”

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“Each time we have contacted HiLine we have had a prompt, efficient and friendly service. their work is excellent and I wholeheartedly recommend them”

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“Excellent service, team arrived, job done very well, good customer service, competitive rate, many thanks, very satisfied customer.”

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“Excellent service, very professional”

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“Professional and courteous throughout and made sure the work area was cleaned up afterwards. One observation is to be detailed in turns of the instructions to the guys on the day to ensure no ambiguity in exactly what you’re requirements are.”

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“The tre work was really good, but the invoicing is slow. I also asked for a quote for cutting back my laurel hedge 2 months ago, and still no reply.”

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Hello Richard, Thank you very much for your feedback! We’re pleased to hear that you were satisfied with our tree care work. We always strive to provide our customers with the highest level of service. We’re sorry to hear that you had to wait for the quote regarding the trimming of your laurel hedge - that is certainly not our usual standard. We will ensure that our team gets back to you as soon as possible. Please don’t hesitate to contact us directly via info@hi-line.co.uk and/or if you have any further concerns or questions. We’re here to help wherever we can! Many thanks, The RSK Hi-Line Team

“Just a great team who do a fab job”

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“They came to do a job that really didn’t need doing to remove a few twigs from round a over head power cable when I say twigs I mean twigs no bigger than 10 mm in diameter the tree is a on going project for the last 4 years due to be done again in January now have a big chunk cut out of my tree totally ruined the shape of it 4 years of tree surgery wasted complete numpties”

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Dear Craig, Thank you for your feedback. To enable us to investigate this matter further, we kindly ask that you forward the details of the work in question, along with the site address, to info@hi-line.co.uk. National Grid operates a proactive vegetation management programme designed to ensure that trees do not pose a risk to the overhead network. Where necessary, more extensive clearance is undertaken to enhance the resilience of the infrastructure. Routine maintenance is essential to uphold safety standards and reduce the likelihood of trees interfering with power lines, particularly during adverse weather conditions. All utility pruning works are carried out with the prior consent of the relevant landowners or tree owners. These works are subsequently audited both internally and by our client, National Grid, to ensure that appropriate clearance has been achieved without compromising the amenity value of the trees. We apologise if it appears that our teams may not have adhered to the agreed scope of works. We welcome the opportunity to review the details and address any concerns you may have. We look forward to hearing from you. Kind regards, The Hi-Line Team

“The guys did a very competent and efficient job, and were pleasant and friendly.”

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“Good job. The reasons for 4 rather than 5 stars are that I wasn't told of a change in arrival time until I rang the morning of the job, and they could have done a slightly better job by trimming a remaining tree to the same height as the ones they did, and they crushed a couple of plants.”

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“Hi- Line Carried out the whole work from start to finish very effeciently. I would use them again.”

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“Efficient, caring, agreeable team”

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“Very professional and polite. I would class their work as outstanding and I'm extremely pleased with the work they carried out over three days.”

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“Excellent experience. Giles very helpful on first visit. Jackson, Fergus and Rob accomplished the work in an exempliary manner. We recommend Hi Line without reservation. Wonderful.”

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RSK Hi-Line is rated 4.9 based on 355 reviews